Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: One more question about RWAP...

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: One more question about RWAP...
Date Posted: 5/1/2008 7:21 PM ET
Member Since: 5/21/2007
Posts: 835
Back To Top

Okay, I reported a book RWAP, because there were 3 different things wrong with it. Including not meeting conditions and it was a ARC copy. The person said they would not give me my credit back, unless I mailed the book back to them. I tol them that I needed my credit back, plus one for postage, then  I sent the rules to them and then I got a PM back saying that they "don't even know what a ARC is" and they will still not give me a credit back saying that I should just be forgiving. It's really making me mad. Is there anything else I can do?

 

Sorry, just kinda ranting, too. I know that I probably out of a credit. I just wish people could go by rules.

Date Posted: 5/1/2008 7:57 PM ET
Member Since: 8/16/2007
Posts: 15,187
Back To Top

I am betting you are out a credit, but make sure you go into your transaction archive an indicate that the transaction was not resolved to your satisfaction. Too many of those and the site leaders will deal with them. 

Sorry you had to deal with a bad trader.

Date Posted: 5/1/2008 8:39 PM ET
Member Since: 8/26/2006
Posts: 9,333
Back To Top

Holly, feel free to suggest that the person to contact a tour guide -- either their own, or through Live Help -- to get advice on what to do.

Date Posted: 5/2/2008 10:59 AM ET
Member Since: 5/28/2005
Posts: 22
Back To Top

I'm sorry you're having such problems with this book! If it were me, I would at this point e-mail the powers that be and let them handle it. They don't usually like to get into these kinds of issues and prefer that members work it out themselves, but I think you've done all you can do. The sender seems like he/she knows what they did was wrong, and even though you sent the rules from the help center, they still don't want to make good on the credit. R can check your communications back and forth and take it from there. Good luck!

Date Posted: 5/2/2008 12:04 PM ET
Member Since: 2/28/2007
Posts: 2,164
Back To Top

Patty's suggestion is a good one.  If he contacts us, we'd tell him that although he's not required to give the credit back, it would be the right thing to do in this situation.  He may take it more seriously coming from someone affiliated with the site.

Date Posted: 5/2/2008 7:47 PM ET
Member Since: 6/21/2007
Posts: 2,015
Back To Top


Last Edited on: 2/2/15 11:49 AM ET - Total times edited: 1
Date Posted: 5/3/2008 12:04 AM ET
Member Since: 11/14/2005
Posts: 6,421
Back To Top

Also, remind the person that there is a new feature just a few months old on PBS where a requestor can mark a transaction resolved. If the transaction does not get marked resolved, and specifically has reached a point where the requestor feels they are not going to have a satisfactory end, there is a choice under the resolved button to state that in fact the transaction was NOT resolved. When this option is used, it is the essence of placing a second black mark on the sender's account. This was stated by The PBS Team when the resolved button was implemented. So, it is in their best interest to make good on this transaction, otherwise it acts as two marks against them if PBS does need to review there account. Reminding people of this, often inspires them to take care of the matter properly. Not always, but if they don't, you have the satisfaction of knowing that they will be weighed more heavily on this matter because they did not take care of it.

Date Posted: 5/3/2008 6:14 PM ET
Member Since: 4/20/2006
Posts: 5,703
Back To Top

Copy and paste from the help section is your friend too! Send them the applicable parts of the help section that show 1)what they did wrong, 2)that they need to refund your credit, and 3)that you are not responsible for mailing the book back unless they want to pay that expense.