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Topic: Can one return a Nook book?

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Subject: Can one return a Nook book?
Date Posted: 4/19/2011 11:32 AM ET
Member Since: 7/13/2005
Posts: 5,201
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I bought a Nook book last night that I'd like to "return".  It wasn't the version I was expecting.  Last night I was watching a TV show I recorded on my DVR about the upcoming royal wedding.  They interviewed a lady who had written a book, available only as an Ebook, about the romances of William & Kate, Charles & Diana, and the Queen and Prince PHillip.  It has video footage embedded into the text so when you click on a photos, you see the video and hear the interview.  As they described it, rather Harry Potterish.  I thought that was absolutely fabulous and grabbed my Ipad, went to the Nook store and downloaded it.  I did notice that it cost slightly less than the price they quoted on the show.  But I was disappointed to see there were no embedded videos, just static photos.  So I went to the ABC news website to see if I misunderstood about that.  They had the article about it and I saw that I had missed the part where they said, you have to download the ABC News Video Book app from Itunes and order the book from the Ibooks store.  (I had used the Nook app out of habit.)  So I'm in the processing of downloading the required app, but I want to return the first book I ordered through Nook.  Is it possbile to "undownload" it and get a refund from Barnes & Noble?

Date Posted: 4/19/2011 12:40 PM ET
Member Since: 7/28/2006
Posts: 4,983
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I'm not sure about B&N, but Amazon allows return of Kindle books within 7 days.  So you would think that they do.

Date Posted: 4/19/2011 1:23 PM ET
Member Since: 3/31/2006
Posts: 28,505
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This is the policy statement on B&N's help faq:

Items That Cannot Be Returned
We are unable to accept returns for NOOKbooks, magazines, downloadable PDFs for SparkNotes and Quamut products, gift cards, and shrink-wrapped items that have been opened. Please note: Once purchased, NOOKbooks cannot be refunded.

Date Posted: 4/19/2011 1:33 PM ET
Member Since: 7/13/2005
Posts: 5,201
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Thanks, Melody - guess that sums it up!  I think I will still buy the video version also even if I have to keep the Nook version.  I hope other Ebooks go this route - including videos of the subject being written about.

Date Posted: 4/19/2011 4:40 PM ET
Member Since: 10/7/2007
Posts: 7,751
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I returned a ebook to Amazon after having it for 2 months!  I contacted them about mistakes Once they fixed them they had me return for refund...  I used it to buy corrected copy as it was part of a series.  But Amazon said I could buy another ebook if I wanted to.  So Folks Find problems...  And its passed the 7 days Let Amazon know! 

B&N wouldnt take back the ebboks I purchsed for the broken nooks I had...  Lucky for me they were Cheepies!  I had them less than a week...   sigh

BUT since this was B&N mistake wouldnt it be better to contact them & let them decide to refund money or change to the copy you want?? 

Date Posted: 4/19/2011 4:54 PM ET
Member Since: 3/31/2006
Posts: 28,505
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You're welcome.  I agree with Barbara though.  If they had the book listed incorrectly, it's at least worth a try to see if they'll refund you or credit your account in good faith.

Date Posted: 4/19/2011 5:47 PM ET
Member Since: 7/13/2005
Posts: 5,201
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I think I will at least contact B&N and let them know that this wasn't the version I wanted, even if they still don't take it back.  The Nook description did not include mention of the video portion, but then neither did it disclose that there were other verions in existence.  Can't hurt to at least let them know my concerns for future consideration, since I predict this type to video & text combination will happen in future books as well.

Date Posted: 4/21/2011 2:28 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Peggy, it doesn't hurt to ask. I mean, the worst they'll say is "No" and even then you're just in the same boat as before, KWIM? Just be polite and explain which misinformation led to your purchase, and ask what recourse (if any) you have.