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Topic: Had an order with an RC! Just a little vent.

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Geri (geejay) -
Subject: Had an order with an RC! Just a little vent.
Date Posted: 2/15/2009 6:09 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Mercy, it was one of those complicated things.

I was tempted to just turn it down for the RC.  I didn't because it was a multiple book order and I hated to pass it up. 

I've edited this.  See below for additional remarks by me.



Last Edited on: 2/16/09 9:57 AM ET - Total times edited: 3
Date Posted: 2/15/2009 9:39 PM ET
Member Since: 1/12/2006
Posts: 4,972
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I guess I really do not understand the upset that RC's cause. Either accept or decline and then MOVE ON for goodness sakes! I would MUCH rather someone just decline my request if my RC'S bother them so much, though I do believe mine are pretty straightforward and to the point.   I am trying to protect myself(at least a little) from receiving smokey or moldy or mystery stained books is all. And I HAVE received all three from here:(

Date Posted: 2/15/2009 10:03 PM ET
Member Since: 7/23/2005
Posts: 7,425
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I truly think it's how the RC is presented.  I don't mind RCs, in fact, I welcome them. I sure as heck don't want to send a book someone would be unhappy with and I don't need to add drama to my life over a book. 

That said, I did receive a request today with an RC that made me think twice about accepting the request.  The book easily met all of the RCs but the way they were presented made me pause.  Language that can be taken as harsh, all caps and the over use of bold and underlining can be indicative of a swap that may very well go south.  In the end, I sent the book because it met the RCs.... honestly, though, my first reaction was to point the requestor to the nearest Barnes and Noble. 

Date Posted: 2/15/2009 11:30 PM ET
Member Since: 2/19/2008
Posts: 2,007
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Quite often I think the reason things in RC's are bolded and underlined is because the person already tried just writing it normally and people didn't pay any attention.  I know that's the reason why they are in my own RC's, and I assume I'm not the only one who has had that problem.  Not trying to be rude, just trying to be heard.

 

Date Posted: 2/16/2009 12:12 AM ET
Member Since: 7/23/2005
Posts: 7,425
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Thank you for another perspective, Bernhard.  To be honest, I think the cold meds and not feeling well may have made me more impatient, and I very well may have seen those RCs in an unfavorable light when I wouldn't normally do so. 

Still, I believe there is a fine line between being direct and being impolite... a please or thank you or even a smiley face tossed into the RCs I dealt with would have gone a long way in making me feel more comfortable with the transaction.  I know it's silly, but I felt like I was being chastised before I even accepted the request.

Date Posted: 2/16/2009 12:36 AM ET
Member Since: 2/19/2008
Posts: 2,007
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Jo, try to think of it as having walked into a room where an argument took place, just as one half walks out and leaves.  Now you're there with someone who wants to be polite, but might be frustrated and annoyed themselves.  It's not directed at you, but at the ones before you.

Geri (geejay) -
Date Posted: 2/16/2009 9:56 AM ET
Member Since: 9/2/2008
Posts: 9,094
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 JoL:  That said, I did receive a request today with an RC that made me think twice about accepting the request.  The book easily met all of the RCs but the way they were presented made me pause.  Language that can be taken as harsh, all caps and the over use of bold and underlining can be indicative of a swap that may very well go south.  In the end, I sent the book because it met the RCs.... honestly, though, my first reaction was to point the requestor to the nearest Barnes and Noble. 

Still, I believe there is a fine line between being direct and being impolite... a please or thank you or even a smiley face tossed into the RCs I dealt with would have gone a long way in making me feel more comfortable with the transaction.  I know it's silly, but I felt like I was being chastised before I even accepted the request.

Yes Jo that's exactly how I felt.  This RC was five big paragraphs long.  Said something about not wanting a certain genre - she was requesting an entirely different one from me.  No smoke - that's okay - I can understand that I don't want it either.  NO underlining at all even in a text or cookbook.  Again that wasn't the request to me.  She wanted books that weren't the end of the road.  Now don't we all wish that the books we get were brand new?  Never thought of saying try Barnes and Noble. 

I knew the books would "pass" inspection because they were new and read once by me.  It was a case of reading each line of the RC to be sure I met all and I mean ALL the conditions. 

I don't mind RC's but I think they should fit what you're ordering.  Not just the huge RC that doesn't pertain.  I think some can be a bit more shall we say polite.



Last Edited on: 2/16/09 10:16 AM ET - Total times edited: 1
Date Posted: 2/16/2009 2:07 PM ET
Member Since: 8/17/2006
Posts: 632
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Most of the time I don't mind RC's, but huge long rambling ones that are rudely worded or just annoying.....I turn those down nearly 100% of the time. Although I can understand some members being frustrated at receiving water-stained, moldy or just totally unpostable books in the past, I don't send out books like that and I don't enjoy reading long RCs that are almost at a ridiculous level with statements like "think twice before sending a book to me.'' (which was in an RC I had pop up today).

All of my books meet PBS guidelines, and I don't mind RC's like "books from non-smoking households only'' or "I like to have the dust jackets with my HB books''  I have no problem with straight forward, reasonable RC's.

But ones like "no creases in the spines of paperbacks'' or "the pages must never have been dog-eared'' .....  I find those ridiculous as this is a used book site. I turn those down. I'm  not going to thumb through a book I received through PBS to make sure that nobody that had the book before me ever dogeared a page. I'm not going to take the chance of losing a credit for a perfectly good book that meets the PBS requirements.  

I turned own the long RC I received on an order today. The book in question is in great shape, and there are 145 other people waiting in line for it.  So, it's now pending for the next person in line.

Juli

Geri (geejay) -
Date Posted: 2/16/2009 2:15 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Juli

If it wasn't for the fact that it was a multiple book order I'd have turned it down in a flash.

I was a bit confused iwth the first sentence.  Then it rambled on and on.  I agree I don't mind straight forward RC's.  This was nowhere near straight forward.  My books meet PBS guidlines with no problem.  Believe it or not when I post a book I always read those guidelines before I post the book.  It might seem silly to others but I don't want a problem with any book I send out.

 

Date Posted: 2/16/2009 2:41 PM ET
Member Since: 8/17/2006
Posts: 632
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I agree Geri......I read over the guidelines a lot to make sure I haven't overlooked or forgotten anything, and I check my books just to make sure they fit the rules.

I'd rather take the extra time to look things over than to make a mistake and lose out on a credit.

I think maybe that's why I have a tendency to get overly annoyed with long, rambling RCs. I need to relax sometimes I think and remember that those particular RCs are not aimed at me. They are aimed at the people sending out unpostable, moldy, waterstained, just plain bad books. I would probably still turn them down, but I wouldn't be muttering under my breath at the computer screen while I'm reading them like I do now. :O)

It's too bad that some people send out bad quality books. And, it makes me very glad that the vast majority of books I have received have been in awesome shape.

Juli

Date Posted: 2/16/2009 4:32 PM ET
Member Since: 1/13/2009
Posts: 1
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I cancelled 2 requests today because of RC's.

The first was reasonable. I'm a smoker and this person didn't want books that smell like smoke. While I don't smoke where my books are, I wasn't taking the risk. The second was just too picky... too many stipulations & stuff including that it must have a dust jacket.

I've been here for just about a month, I've sent over 18 books and received over 15. I'll admit I've received a few that were less than perfect, but if I wanted perfect, I'd buy it new or used from Amazon. For spending an average of $3 per book, this site is a pretty good deal.

Geri (geejay) -
Date Posted: 2/16/2009 11:13 PM ET
Member Since: 9/2/2008
Posts: 9,094
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