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Topic: "Order more" still not working???

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Subject: "Order more" still not working???
Date Posted: 12/31/2010 12:35 PM ET
Member Since: 4/28/2009
Posts: 9,631
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It happened again--  ordered the 3rd book in a series and poster hadn't responded yet so I went back to their shelf and found they'd posted the second in the series so I added that to my order. My acct showed both books ordered from the same person. Then today I look and see one of the books is now coming from a different sender!  What's up?

Date Posted: 12/31/2010 12:55 PM ET
Member Since: 1/20/2009
Posts: 2,680
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It sounds like either the request from the first sender timed out, or else they cancelled that request for some reason. What was their original deadline for responding?

Sianeka - ,
Date Posted: 12/31/2010 1:13 PM ET
Member Since: 2/8/2007
Posts: 6,630
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It sounds as if the original Sender did not accept/mark the original transaction as Mailed by the transaction deadline, so the first request timed out/canceled and your request rolled over to a new Sender, while second request with original Sender is still pending...

Date Posted: 12/31/2010 1:16 PM ET
Member Since: 8/16/2007
Posts: 15,187
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You can look in your Transaction Archive and see if the book is there cancelled. If you hover over the cover image with a red X on it you will see the reason for the cancellation. If it was cancelled around 3am it will most likely have been a system action.

Do you have RCs? Its possible the sender denied the RC and you'd see that in your Club Communications and not in the TA.

Date Posted: 12/31/2010 5:22 PM ET
Member Since: 4/28/2009
Posts: 9,631
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It sounds as if the original Sender did not accept/mark the original transaction as Mailed by the transaction deadline, so the first request timed out/canceled and your request rolled over to a new Sender, while second request with original Sender is still pending...


Yep,  they let the one book time out without responding and only accepted the next order--- probably not checking online during the holiday week-- so the other book rolled over to another sender.  Oh well, I'll get both for my daughter either way!