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Topic: Ordered book 4 days ago; still waiting for member and...

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Subject: Ordered book 4 days ago; still waiting for member and...
Date Posted: 1/26/2010 5:02 PM ET
Member Since: 1/4/2008
Posts: 389
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it doesn't look like they've gone on to a different copy from another member because the order date is still the same. 

I finally just cancelled the order and re-ordered another copy, but I wondered why the system didn't do that for me?



Last Edited on: 1/26/10 5:03 PM ET - Total times edited: 1
Date Posted: 1/26/2010 5:09 PM ET
Member Since: 11/11/2008
Posts: 16,558
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Had the member accepted?

Actually. they would have 5 days to accept a request.

Edited to clarify once reading OP again.



Last Edited on: 1/26/10 5:11 PM ET - Total times edited: 1
Date Posted: 1/26/2010 5:12 PM ET
Member Since: 11/11/2008
Posts: 16,558
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Here is the info from Help Center:


Responding to a Request

  • Log into PBS within 5 days after an email notification of a request is sent to you
  • The request will pop up
  • Click or or
    • If you click
      • you will have 5 days from the date of acceptance to mark the book mailed on the site
    • If you click
      • you will have a range of mail-by dates
      • the latest mailby date is 5 days after acceptance
      • your deadline to mark the book mailed will be 2 days after the mailby date you choose
    • If you click
      • The request will be canceled and the book will be removed from your bookshelf
      • Once a request is canceled, it can't be reactivated; you will need to repost the book if you want to swap it.
Date Posted: 1/26/2010 5:13 PM ET
Member Since: 9/25/2008
Posts: 4,009
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Members have 5 days to accept a request and if you canceled after 4 days, your second request went back to the original member most likely.

If this is an inactive member, you need to wait for the system to transfer it to another. Sometimes members wait until the last day to accept depending when they will be able to get to the post office.

Date Posted: 1/26/2010 5:15 PM ET
Member Since: 1/17/2009
Posts: 9,911
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When you cancelled the order and re-requested it, you ordered the book from the SAME member again (unless you specifically picked a different ISBN of the book to order the second time). So, they have another 5 days to answer the request for the book.

The system will automatically pass the order on after 5 days. You don't need to do anything.

Date Posted: 1/26/2010 5:16 PM ET
Member Since: 1/4/2008
Posts: 389
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No, they hadn't accepted.  It looked like they weren't yet aware that I had requested it.  The request date was 1/22.

Probably my mistake.  I was thinking they had 48 hours to respond.  Oh well, they probably aren't very active if they hadn't checked their account in 4 days, so it would have scrolled on tomorrow.  I'm so impatient! =0/  Hopefully, the new member will check a little more quickly.

Thanks!

Date Posted: 1/26/2010 5:21 PM ET
Member Since: 1/4/2008
Posts: 389
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Okay, you guys are all getting ahead of me, LOL! 

I fouled things up, I guess.  I cancelled, then I did a search and picked a different copy of the book.  This one had no picture of the cover, while the first one did.  Would that be a different member?

I'll try to behave and be patient from now on.  =0)

Date Posted: 1/26/2010 5:51 PM ET
Member Since: 8/10/2005
Posts: 4,601
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The cover is irrelevant. If the ISBN of this version is different, it's probably with a different member. If you just reordered the same ISBN, then you just re-ordered it from the same member you just cancelled the order with.

Cheryl

Date Posted: 1/26/2010 6:00 PM ET
Member Since: 2/13/2007
Posts: 2,272
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A lot of members also do not accept the request until the last moment to give them extra time to go to the post office. It always frustrates me too, because I am afraid they are not an active member. This is the part where patience comes in!

Date Posted: 1/26/2010 9:11 PM ET
Member Since: 8/16/2007
Posts: 15,200
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If you went from a copy that had an image in the system to one that did not, then yes you will get a different sender because it will be a different ISBN listing. You may end up waiting another 5 days so be patient ;) and let the system do its thing.  As long as you see the book in your Requested Tab, you have nothing to do but wait.

Date Posted: 1/26/2010 9:29 PM ET
Member Since: 8/23/2007
Posts: 26,510
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They might have been perfectly aware of the request and just needed a few extra mailing days.  I have a couple I'm letting sit now because I wanted until Monday (payday  to mail them. 

Date Posted: 1/27/2010 1:09 AM ET
Member Since: 1/17/2010
Posts: 400
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I have a request for a book that I am sadly, having to let sit for a couple of days.  My car is acting up (seems the security system is rejecting my key and is locking my car up from starting).  Add to that the $40 I have spent on shipping out books and I don't have the funds or way to get to the post office. 

I will send in the acceptance tomorrow evening and let them know it will be Saturday before I can mail the book out.

I  hate doing that, I usually answer that day and have the book mailed out the next day, but things happen and that could be the same for the person you are waiting on.  It could be a lot of reasons; my dad was in the hospital last week, and if I had had requests then, I would not have noticed them due to his hospital stay. 

So, I suggest that you wait the five days, even though it can be frustrating, I am waiting for confirmations on some books I requested  that are at the third day now.   Frustrating, but that is life. 

Janette

Date Posted: 1/27/2010 7:04 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Also letting books time out helps weed out those inactive members.  If you had just waited another day for it to time out, their account would have been flagged for review by the system. If it had looked inactive then PBS would have put the account on hold. Which would take all their posted books out of FIFO and removed them from the lines of their WL books.

Patience is needed with PBS. 

Date Posted: 1/27/2010 9:27 AM ET
Member Since: 9/7/2008
Posts: 41
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I have a request sitting at the moment as well - I don't get paid until Monday and I need to wait until next week to send it out so I'm letting the request sit the full five days.

Date Posted: 1/27/2010 1:51 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I hate doing that, I usually answer that day and have the book mailed out the next day, but things happen and that could be the same for the person you are waiting on. It could be a lot of reasons; my dad was in the hospital last week, and if I had had requests then, I would not have noticed them due to his hospital stay.

I used to do that too when I first joined.  I had that sense of urgency that I had to accept requests as soon as I saw them & usually had them in the mail by the end of that day or by the next morning.  I finally did learn to slow down & do things at a pace that was practical for me & my life in general.  I think this was when I realized I was making several trips to my PO per week & everyone there knew me by name:P

Date Posted: 1/28/2010 12:19 AM ET
Member Since: 2/1/2008
Posts: 3,471
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I'm actually one of the ones on the receiving end of the cancellation for letting orders sit for almost the full 5 days.  I often have to take advantage of the extra time so that my mailings coincide with my payday, and so that I can group mailings together and make fewer trips to the PO.  In fact, I just accepted an order yesterday that was in the final 10 hours before the request would have rolled over to someone else.  I have frequently had members get tired of waiting and cancel orders.  I just do a mental shoulder shrug and go on with my day.  The book will eventually get requested again. I know people get frustrated, but it's really the best practical solution for me and enables me to stay a member here.

Date Posted: 1/28/2010 9:22 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I used to rush to accept and mail right away as well. It's gets tiring after awhile. Now I got to the post office once a week. Maybe twice if I have a lot of orders and game books to mail.  Sometimes I'll use stamps on a smaller book to get it in the mail faster and stick it in my mail box.  I don't want to pay extra to avoid the post office and use the printed postage.  I send out a lot of books and that printed postage gets expensive when you send out 10-15 books a week.  So now I usually go to the post office on Mondays.  So if you order a book from me on Monday after my PO run-I might not accept the request until Wed so I get a Monday mail by date.  If Monday is a Holiday or I have WL books cyclign through wishers or a game book I'm finishing up-I might not accept until the 4th or 5th day to have a few extra mailing days.  If you need a book quickly-PBS is not the place to get it. 

Date Posted: 1/28/2010 3:23 PM ET
Member Since: 2/15/2006
Posts: 284
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I'm someone who checks in several times a day but I have a friend who is also on PBS and she checks in once or twice a week. She has all her wishlist books on auto and she rarely misses a request but she also doesn't get them within hours of their being posted. This works for her and while you might wish she was more active, she is a member in good standing.

susan/vt