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Topic: Ordered book on cd, got plain book.

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Subject: Ordered book on cd, got plain book.
Date Posted: 10/29/2007 1:45 PM ET
Member Since: 3/24/2006
Posts: 15
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I asked for the book on cd and "paid" two credits for it, but was mailed the plain book.  I marked it as received, but with a problem and sent a message to the sender.  What can I do if they don't make this right?

Date Posted: 10/29/2007 2:25 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Did you ask for your credits back?  If not, try to resolve it that way first.  If that is not successful, you could try writing to R&R about it.

Date Posted: 10/29/2007 2:49 PM ET
Member Since: 9/19/2007
Posts: 120
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It could be a system issue -- the system could have just asked someone that had a book - thus they may never have posted a cd -- which in turn, they shouldn 't be penalized .... you could ship them the book back and get the credit back then, but you're out the postage then....

Date Posted: 10/29/2007 2:50 PM ET
Member Since: 9/4/2006
Posts: 76
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 It has been my experience that the audio version and the paper version of a book have different ISBN numbers.  If this is the case, you could have marked wrong book received - which automatically (I think) gets you your credits back.  It would be curious to see if the person who posted it - did so by ISBN number?   (Of course, I recently sent an audio book to someone and although the format specifically said "Audio CD" - they wrote they had expected a paper copy - but was plesently surprised by getting the audio)

 

 

 



Last Edited on: 10/29/07 2:52 PM ET - Total times edited: 1
Date Posted: 10/29/2007 3:42 PM ET
Member Since: 11/28/2006
Posts: 877
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Hi Patricia,

If your PM specifically requested a return of your credit and you don't get a reply, please use the "Contact Us" link at the bottom of the page to let the site owners know of the problem.  They will not intervene in credit disputes but they want to know if a member is not responsive when a specific request is made.

If you didn't make a specific (polite) request, you should send another PM doing so.

Books must match in four ways - Title, Author, ISBN, and Book Type.  This is a mismatched book type issue and even if the ISBN were the same, this is not an acceptable swap by PBS guidelines, and the sender should refund your credit.  The booktype is included in the request that is received when someone wants something from your shelf.  You should always review it and make sure you are meeting the requested -- author, title, book type, and ISBN too.

Good luck getting this resolved.

Date Posted: 10/29/2007 4:03 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Suzanne - Unfortunately, you never automatically get a credit back, even if the book is marked received with a problem.  It is thought that the 2 people should work it out themselves.  So, if you receive a book that has a problem, you have to specifically ask for your credit back from the sender, and then it is up to him/her to give it to you or not.

Date Posted: 10/29/2007 4:11 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I had someone PM me that they were expecting a paperback when I sent an audio.  It was clearly posted as an audio.  They didn't ask for their credit back and I didn't offer. I posted the right book.  Check your transaction and make sure you actually ordered the audio and were charged 2 credits and ask for your credit back if it was listed as an audiobook.  Does the paperback have an ISBN#?



Last Edited on: 10/29/07 4:12 PM ET - Total times edited: 1
Date Posted: 10/29/2007 6:51 PM ET
Member Since: 3/24/2006
Posts: 15
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The person responded saying they never had the cd and that I must have requested it wrong, but I double checked and it DID say audio cd! 

 

I did mark it wrong book received because of the different ispn # and discription difference.

 

If I can't get my credit(s) back, what's stopping someone from listing all kinds of things they don't have and mailing what ever they do have?

 

I felt I was friendly in my request and they were rude in their answer. 

Date Posted: 10/29/2007 6:56 PM ET
Member Since: 3/24/2006
Posts: 15
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The ISBN I requested says this (copied directly from my transactions page) ISBN-13: 9780143057581 ISBN-10: 0143057588,  The book I got says 0-425-20430-8

 

Thanks!

Date Posted: 10/29/2007 6:57 PM ET
Member Since: 8/23/2007
Posts: 26,510
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PBS will close the account of someone who repeatedly sends out the wrong books.  How many times did you pm the person?  Try sending a PM with the PBS rules copy/pasted to the pm showing how they owe you your credits back for sending the wrong book.  Maybe if you let them know you'll report them to PBS they'll send the credits back.

Date Posted: 10/29/2007 8:38 PM ET
Member Since: 2/16/2006
Posts: 1,956
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You should PM them again & let them know that you looked up the information, and the ISBN# of the book you got was 0-425-20430-8, and the ISBN # of the book you received was 0-425-20430-8

Remind them that the help center says this:

If your book has been marked as a "Wrong Book"
  • This means that the book did not match the listing for the item in one or more of the four necessary aspects: ISBN, Title, Author and Booktype.   Nothing else about a listing needs to match: cover image does not have to match; publisher does not have to match; publication date does not have to match.
    • You can Review the listing you used to Post this book easily from your account:
      • If the book has been marked received,  the transaction will be in your Transaction Archive
      • If it has not been marked received yet, it will be on your Books I've Mailed tab in My Account.
      • In either place you can click the title of the book to see the listing that you used to post the book.
        • You can get to the Transaction Archive by clicking Transaction Archive in the menu that drops down under My Account in the toolbar at the top of any page on the site.  You can read more about how to use the Transaction Archive in the Help Center, accessible from the toolbar at the top of any page on the site.
        • You can get to the Books I've Mailed tab by clicking My Account in the toolbar at the top of any page on the site, and scrolling down if necessary to see this  tab, then clicking it.
    • If your book was listed incorrectly, you should refund the credit.
Date Posted: 10/30/2007 6:04 AM ET
Member Since: 3/24/2006
Posts: 15
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We got it worked out! Thanks!