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Topic: I ordered a hardcover but received a paperback

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Subject: I ordered a hardcover but received a paperback
Date Posted: 2/7/2011 8:24 PM ET
Member Since: 3/25/2009
Posts: 278
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I see what the sender did. The book has two ISBNs listed, one for hardcover and one for paperback. She must have posted it under the ISBN for a hardcover and she didn't notice it was the wrong format.

So when I click on "yes, but received with a problem," do I then click on "requestor conditions not met" or "wrong book"? It's the right book, just the wrong format.

Also, I don't really care that it is not a hardcover, paperback is ok. Will the sender lose her credit if I click on "yes but received with a problem"? I don't want her to lose her credit.

Date Posted: 2/7/2011 8:31 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Wrong book is for situations exactly like this. If you'd received a completely wrong book (i.e. different story) you wouldn't mark it received at all. From the Help Center:

Wrong Book

  • This includes inappropriate items such as ARCs or leaflets/pamphlets/booklets without ISBNs
  • This includes the wrong versions of books (ie, the ISBN, title, author or booktype of the book you received doesn't match the PBS listing of the book you requested)
  • This includes regular-font books when you requested a Large Print book
  • If you received a book you did not request (not just the wrong version of a book you DID request but a title you do not recognize), you should NOT mark the book received - you should PM the sender as described in I received a book I didn't request!.
    • this may have been a mixed-up request and can be easily rectified.
Date Posted: 2/7/2011 8:31 PM ET
Member Since: 1/17/2009
Posts: 9,951
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You would select wrong book.

The sender will get the credit when it is marked received (no matter how you mark it). (Unless they already got the credit from using PBS postage or DC).

If you did want the credit back, you would have to ask the sender for it.

Since you don't want it back, I think a nice note just letting them know that they posted the book incorrectly would be a good idea. That way they can be more careful in the future.

Also, you can go and mark the RWAP "Resolved", since you are not really asking the sender to do anything.

Date Posted: 2/7/2011 8:46 PM ET
Member Since: 3/25/2009
Posts: 278
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Thank you for all your help.

Date Posted: 2/7/2011 9:26 PM ET
Member Since: 2/23/2009
Posts: 112
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I find that I seem to be experiencing a rash of books posted incorrectly.  The first time it happened I was sent a hardback instead of a paperback.  I did mark it RWAP, but didn't ask for my credit back.  I just politely suggested to the sender that she be more careful in the future about posting books correctly.  That incident led to me adding a RC that the sender please make sure that the book they are sending matches the posting by having the correct ISBN.  Due to that I did have person mark a book as not being able to mail because she said the ISBN #s didn't match.  My question I suppose is why then was it ever posted with the ISBN I requested if if didn't match?  At least she did take the time to let me know why she couldn't mail it,  so I knew  I wouldn't be receiving another incorrectly posted book.  And then today, I got another book where the ISBN # didn't match what was posted.  The sender I guess didn't bother to double check his posting or to see that I have a RC in place for this.  I realize this may sound like a petty thing, but it just seems to me people are not taking the time to double check their postings.  I love PBS and have mostly enjoyed problem free swaps and have received books in great condition, but here lately just experiencing some bumps in the road.  Might also add that the people sending these books out are not new members, but people that have been around 3 years or so.  Again, there has been nothing wrong with the copies except that they are posted with the wrong numbers.  I can still read them and enjoy them, but just wish others would be a little more careful.