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Topic: Ordered paperback, got a hardcover...

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Matt C. (mattc) - ,
Subject: Ordered paperback, got a hardcover...
Date Posted: 10/7/2008 3:53 PM ET
Member Since: 8/13/2008
Posts: 3,849
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OK, longish story, but I'm interested in thoughts of what to do in a case like this.

Today I got a book in the mail...it was a hardcover, where the book I ordered was a paperback.  My initial thoughts were of annoyance that someone couldn't even list a book properly.  Before I sent the sender a PM, I decided to plug the ISBN in.  This is a book for my permanent collection, and unlike most people I only want MMPB's, and the hardcovers are more likely to have wishers, so I thought it would be easier to get my credit back by reposting rather than trying to send it back or whatever.

And the ISBN comes up: Paperback.  PBS has the listing wrong, so I didn't feel like I could blame the sender in this case.  I did check to make sure it wasn't a weird copy, like book club or ARC, but no, this is the standard hardcover issue (and a search by title shows there is no hardcover listing for this book).  So, I didn't mark the book received with a problem, but put in a note at the bottom that the listing info was incorrect, and tagged the book listing as well so anyone else will be alert.

The only real pain is that I can't relist the book with an ISBN at all now.  As I said, I don't blame the sender and don't care that much about one credit...and for the grand anticlimax, it turns out I already had the book and must have ordered it by mistake. 

Date Posted: 10/7/2008 3:55 PM ET
Member Since: 7/18/2008
Posts: 1,051
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They should have checked before they listed it. I hope you marked it RWAP.

Date Posted: 10/7/2008 4:12 PM ET
Member Since: 3/1/2007
Posts: 1,883
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According to the rules if the binding type is wrong in the listing they have to list it without an ISBN. Sometimes publishers reuse an ISBN from the hardcover copy on a paperback. PBS can only support one binding type per ISBN.  So they did list it wrong and it should be marked RWAP.  Sorry you got a book you didn't want :(

Date Posted: 10/7/2008 4:18 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would certainly blame the sender.  It should have been posted without an ISBN.  Many publishers reuse ISBN#'s.  The sender had to agree the the title, author, ISBN and binding matched before posting the book.  It comes up in a can't miss box that says your book must meet this criteria.   They chose to ignore the binding part. I would have asked for my credit back.  You can repost the book without an ISBN.  If it's a WL book than post it in the book bazaar.  Maybe someone waiting for the paperback will want the hardback instead. 

Amy
Date Posted: 10/7/2008 4:22 PM ET
Member Since: 3/11/2008
Posts: 1,716
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This brings up a question, though.

Some books are listed as paperbacks, some as MMPB.

So, you're telling me I have to list a book without an ISBN if my book is a MMPB, when the description clearly states "Paperback?"

Date Posted: 10/7/2008 4:22 PM ET
Member Since: 8/16/2007
Posts: 15,183
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What Mary said.

Please mark these as RWP - wrong book. The system needs to be able to track when senders are repeatedly breaking the posting rules on the site.

Date Posted: 10/7/2008 4:26 PM ET
Member Since: 8/16/2007
Posts: 15,183
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So, you're telling me I have to list a book without an ISBN if my book is a MMPB, when the description clearly states "Paperback?" - Why would you? You clearly have a paperback book when you have a MMP. Now if one said trade paperback then you would have to, but there is no reason to assume paperback means trade paperback. That's llike thinking a book club edition couldn't be listed when it says Hard Cover because it is smaller. Size doesn't matter,

Date Posted: 10/7/2008 4:27 PM ET
Member Since: 3/13/2006
Posts: 2,024
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Amy, because an MMPB is a subset of "paperback," you're accurate to list it as a paperback.

Amy
Date Posted: 10/7/2008 4:28 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Just going by what was PP. You have to post under the "type" you actually have.

I would hate to send a MMPB to someone, then have it marked RWAP because it wasn't a trade PB and that's what the requestor was expecting.

Date Posted: 10/7/2008 4:32 PM ET
Member Since: 7/18/2008
Posts: 1,051
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If they marked it RWAP because it was MMPB not trade when it was listed under "Paperback" I wouldn't give the credit back because it would be correct.

Matt C. (mattc) - ,
Date Posted: 10/7/2008 4:39 PM ET
Member Since: 8/13/2008
Posts: 3,849
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I understand that the book shouldn't have been posted, but since it was obviously listed by ISBN, I think it would be an easy mistake to make, and did not mark it as received with a problem.  The problem is the database.   

Reusing ISBN's shouldn't be an issue here...this is for my DAW collection, and I flatter myself that I am becoming very familiar with this particuar publisher.  For most titles there is one hardcover and one mass market paperback that comes out a year later.  I found one (and so far only one) trade paperback of another title.   

ETA - the one trade paperback I have had its own ISBN, separate from the hardcover or MMPB editions.



Last Edited on: 10/7/08 4:42 PM ET - Total times edited: 1
Date Posted: 10/7/2008 4:57 PM ET
Member Since: 10/26/2007
Posts: 1,140
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We can't edit the binding information but you can send feedback and let PBS know it's the wrong binding.  Maybe they can correct it.

Date Posted: 10/7/2008 4:58 PM ET
Member Since: 8/10/2005
Posts: 4,593
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It is an easy mistake to make, Matt--and yes, definitely it's to the sender's credit that the posted the book by ISBN rather than title/author--but if you notice when you post a book, it clearly asks you to be sure that not only the ISBN matches but also the type of book, and if not, you shouldn't use that ISBN to post the book you have.  It's up to the sender to verify that everything matches as they're posting the book, even if "it was a book I got here at PBS" as some people use as an excuse.

Cheryl

Date Posted: 10/7/2008 5:52 PM ET
Member Since: 7/31/2007
Posts: 2,689
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Yes, it is only following the rules when you mark it RWAP - Wrong Book...otherwise you are compounding the error by not doing so.  It was the sender's fault they didn't check things out...if it was a simple mistake then it won't hurt their standing but, if they do this repeatedly then you are setting the rest of us up for difficulty later when they get mad because the next person marks it as it should be RWAP - wrong book and they say, "well no one else has done that."

 

I would be interested in the ISBN just to research to see if PBS is wrong or if the PB version just got in the database first.

Date Posted: 10/7/2008 6:26 PM ET
Member Since: 5/5/2008
Posts: 988
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The same exact thing happened to me yesterday.  The only difference was, I wanted hardcover and got paperback.  I marked it RWAP and sent the person a pm telling them that I wanted hardcover and got paperback.  So far, no response.

Date Posted: 10/7/2008 8:40 PM ET
Member Since: 8/19/2007
Posts: 4,198
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I had one I posted, which was a Paperback and didn't check closely enough (99% of the time everything is correct), and as it turned out PBS had this ISBN listed as a hardback.  Someone ordered it from me, and she really wanted the HB so I asked that she send it back (sent her 2 credits), and returned her initial credit.  When I got it back I discovered I'd made the error, but didn't relist it as I would have had to do so under a no ISBN.  Pat