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Topic: Ordering Question

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Subject: Ordering Question
Date Posted: 4/8/2008 12:27 AM ET
Member Since: 2/14/2007
Posts: 308
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I just encountered a problem with ordering that I didn't know about.  I had ordered two books from one person who was giving me a deal.  She ended up cancelling them because one didn't meet my conditions, so both books were automatically requested from other bookshelves, and I didn't know it.  So there went my deal, but I had no way of knowing that, and I wouldn't have gotten one of my credits back, which is what she was going to do.  I was able to cancel one of them before the member accepted it, but the other one had already been marked with the date it would be sent.  I pm'd her asking her to cancel the order if possible.  I don't know if she will get the message before she mails the book though.  I only wanted to get it as part of a deal.  I wouldn't have ordered it otherwise.  Did anyone else know that this is what happens when you order a book or books?

Date Posted: 4/8/2008 12:32 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If the address hasn't been printed you should still be able to cancel the order even if they accepted and chose a Will Mail By Date. 

In the future-if you have conditions and are ordering from a deal-let them know of your conditions before hand to avoid this problem or turn them off for this one transaction. 

Whenever I order books from a deal I keep a close eye on the requested book.  I ordered a book deal from someone one time-books I wouldn't have ordered w/o getting them in a deal. She never marked the books mailed and the request went to someone else. I was keeping an eye on it and was able to cancel the 2nd transaction.

Also, usually when people say do a 2 for 1 deal-you only order one book from their shelf and they just include the other one.  You don't have to order both books and then get a credit buddied back. 



Last Edited on: 4/8/08 12:33 AM ET - Total times edited: 1
Date Posted: 4/8/2008 12:44 AM ET
Member Since: 2/14/2007
Posts: 308
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There's nothing for me to click on to cancel the 2nd book.  All I can do is pm the person and click on details of the transaction.  And half the time I even forget that I have conditions, so I didn't think about it.  This is what I have listed in my conditions and is the reason why several people have cancelled on me before - If books have excessive wear or the pages or cover are pulling away from the binding, I'd rather pass on those.  You shouldn't have to include that in conditions, but it's to protect me from getting anymore books that shouldn't have been posted in the first place. 

This particular person wanted me to order both books and then she would buddy one credit back to me.  I thought that would be fine.  I didn't think there would be a big problem with it, and since she was giving me a deal, I thought I would go along with the way she wanted to do it.  I just didn't think about this happening.  I guess there isn't anything I can do if this person mails the book.

Live and learn, I guess.



Last Edited on: 4/8/08 12:53 AM ET - Total times edited: 2
Date Posted: 4/8/2008 12:54 AM ET
Member Since: 3/20/2007
Posts: 142
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I actually ran into a similar problem when I ordered a book through FIFO and then requested another through the "Order More From Member" button.  The person I had ordered the books from let the request time out and both books got passed on to other members...two seperate members, obviously, since the orginal book I had requested went to the next person on the FIFO list and then the other book (that I only ordered because I figured I may as well since they had a book I kind of wanted on their list) was sent to the person that was first in line for that book.  The book I "only kind of wanted" had already been accepted-printed by the time I saw what happened in the morning following the request timing out.  I had assumed up to that point that the extra book I had ordered from the member would also be dropped as part of a package deal.  Live and learn.  I got the book, I read the book, the book is back on the list.  At least the book was in excellent condition and no problems with re-posting.  Seems like this is a glitch where the person requested should have a couple of days to decide whether they still want that "extra" order to continue.

Date Posted: 4/8/2008 6:38 AM ET
Member Since: 7/31/2007
Posts: 2,690
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The only problem with that scenario Stephanie is how is the "system" going to know that you only ordered it cause you kind of wanted it and because you were ordering it just because you had another one coming from that sender.  All it knows is that you've ordered the book so, it (the system) is doing its job by passing it on to the next member in the FIFO line.

Date Posted: 4/8/2008 11:04 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Yeah if you use a credit to order a book-it assumes you want that book and will keep ordering it for you as long as it's in the system or you cancel the request. 

Date Posted: 4/8/2008 11:32 AM ET
Member Since: 3/20/2007
Posts: 142
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Well, it should be able to differentiate between a "regular" order and an order for when you click on the "Order More From Member" button.  I figure there is some way for the "Order More From Member" button to help differentiate a seperate book order.  Or maybe even just double-checking with a member when the original order is cancelled and a secondary (placed seconds or minutes later) needs to be passed on.  I figure there is someway to program in a system check that sends a message to the ordering party asking, "Do you still want this secondary book from another member? Please respond within 2 days."  I'm not a computer programer, so maybe I'm assuming too much, but it seems like it would be simple.

Date Posted: 4/8/2008 11:48 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I guess it assumes that if you were willing to spend a credit with that person, that you want the book and will spend that same credit with another person, otherwise why would you have ordered the book?

Date Posted: 4/8/2008 11:50 AM ET
Member Since: 5/10/2005
Posts: 2,354
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You were willing to spend a credit on it--why does it matter to you where the second book comes from?

If there is a deal involved I can understand, but otherwise there is no difference from your end if they come from one person or not. You still get the same books for the same numbers of credits.

It might be nice if we could mark when ordering "do not pass on to next person" so if ordering a deal it stops if they don't fulfill their end.  But I wouldn't want it to change how the system works in general--if I order two books, I want two books!

Date Posted: 4/8/2008 11:59 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 5/17/10 9:25 PM ET - Total times edited: 1
Date Posted: 4/8/2008 12:23 PM ET
Member Since: 2/14/2007
Posts: 308
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All of this makes sense, I just didn't realize that's what happened.  It would have been nice if the person that I was getting the deal from had pm'd me letting me know that she cancelled the order instead of me having to figure it out a couple days later.

This could potentially cause problems with anyone getting a deal.  If you ordered one book from someone's shelf, and you were getting a 5 for 1 deal and it was cancelled, then it would be quite disappointing to only receive the one book you ordered 2 weeks later rather than 5 books.  I guess no one's had that problem but me.

Date Posted: 4/8/2008 2:49 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Angie, you are absolutely right, that they should contact you when cancelling, and in the guidelines for posting deals at the top of the Book Bazaar, this is stated. It's very frustrating when people aren't curteous to others when cancelling a deal. I try to watch when I take someone up on a deal that the books don't change senders, but sometimes I forget, and always wonder if I forgot to look.

No, you aren't the only one to have a deal cancelled on you. I do know that in the last newsletter, they said they are working on the ordering system to change something with the ordering of deals. Maybe the are including some sort of "watch" feature for exactly this type of thing? It would definitely be nice!

Date Posted: 4/8/2008 2:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Maybe they'll have a button to check that it's part of a deal so that if the sender cancels it'll bypass the FIFO system and send you automated email or something. That would be cool.

Date Posted: 4/8/2008 7:57 PM ET
Member Since: 7/23/2005
Posts: 7,353
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I'd like to also suggest that everyone read theentire thread concerning the deal, including peoples' sig lines.  I try to remember to state in the body of the thread that I smoke and have cats  and it's also in my sig line.  I've offered deals and had to cancel several times because of no smoking or pet conditions.  I've remembered to pm right away so they can cancel if the requests roll over into the FIFO system. But if the day is abnormally hectic or all heck is breaking out at work, I might forget. (Actually, I did forget one time, but I buddied her credits to make up for it, LOL).

Date Posted: 4/8/2008 8:38 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 5/17/10 9:07 PM ET - Total times edited: 1
Date Posted: 4/8/2008 10:10 PM ET
Member Since: 7/23/2005
Posts: 7,353
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That's a great reminder, Cindy.  I  forgot that peeps could turn off the sig lines and blinkies! Hopefully, I'll be even more diligent now when I offer a deal.

Date Posted: 4/9/2008 12:06 PM ET
Member Since: 2/14/2007
Posts: 308
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Whew...The person that got my order cancelled it, no problem.  She pm'd me and said she really hadn't wanted to go to the post office today anyway.  But...between the time she cancelled the order, and I logged back into my account this morning, it had already rolled over to the next person and been accepted.  Luckily, the wrapper hadn't been printed yet I guess, and I was able to cancel that one myself.  There's just no time to do anything around here.  I almost got in trouble again.

Date Posted: 4/10/2008 6:03 PM ET
Member Since: 2/23/2007
Posts: 181
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The other thing that is kind of frustrating is if the requestor in a deal cancels after you've taken the freebie book or books off of your shelf.  When they go back on, you've lost your place in the FIFO line for those books.

Date Posted: 4/10/2008 9:08 PM ET
Member Since: 7/23/2005
Posts: 7,353
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Yep, that's happened to me, too, Mary Anne.  It can be frustrating for both the person offering the deal and for the person taking you up on the deal.