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Topic: Do I Owe The Credits?

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Subject: Do I Owe The Credits?
Date Posted: 6/10/2012 8:23 PM ET
Member Since: 11/20/2005
Posts: 2,288
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I ordered 2 books from one member over a month ago. She marked as mailed and they never showed up. PBS automatically requested those 2 books for me from whoever had them next in line.  I received both books and was happy.  So now I receive a package in the mail from the person I originally requested them from .. they are postmarked only a few days ago.  Because its obvious she did not send the books when she stated and I have now received the books from others, do I still owe her the 2 credits ... do I return the books to her ... I really wnat to do the right thing here.

Date Posted: 6/10/2012 8:33 PM ET
Member Since: 5/15/2005
Posts: 1,328
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PBS addresses this in the exception to Scenario #3 under: http://www.paperbackswap.com/help/search.php?terms=i+received+two+copies+of+the+same+book

Scenario #3:  If you requested a book from one sender, and then another copy from another sender, you must mark both copies received when you get them. *see the one exception to this below

 

  • *There is an exception for late-mailed books:
    • If a book was mailed more than 2 weeks late without notice to you about late mailing before it was mailed and
    • was already declared Lost at PBS before it arrives, and
    • you re-requested the book after it was declared "lost in the mail"  and
    • you end up with 2 copies, THEN
    • you do not have to mark the late-mailed-without-notice copy received.
      • Note: the late mailing must be confirmed- either the sender has told you this or the postmark on the package confirms it.  Sometimes Media Mail takes a long time, so a late-arriving book cannot be presumed to have been mailed late.
    • The rules governing late-mailing are:
      • If a sender wants to mail a book that has been declared Lost at PBS already she needs to contact you with a Personal Message asking you to confirm that you still want the book from her, and
      • You would need to have confirmed that you still wanted her copy of the book in a Personal Message in reply to hers before she mailed it.
    • The bottom line: If a sender sends a book late without getting confirmation from you that you have not gotten or requested another copy in the meantime, and you end up with two copies of the book, the sender has made the mistake here.  In this case (and ONLY in this case) you are not obligated to mark the lost book received (nor are you obligated to return the extra copy). 
    •  You should also contact us to let us know about the extreme late mailing, so that this can be noted on the sender's account.
Date Posted: 6/10/2012 8:44 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Nope and nope. I wouldn't even bother contacting them, and if they PM you asking questions you can just guide them to the help docs posted above and be done with them. It was their fault and hopefully will be a learning experience for them.



Last Edited on: 6/10/12 8:45 PM ET - Total times edited: 1
Date Posted: 6/10/2012 8:56 PM ET
Member Since: 12/28/2006
Posts: 14,177
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No, if there's postmark (or better yet counter postage) to verify the mailing date.   If she experienced a mail delay or RL problem, a simple pm would have solved the issue.  Without that courtesy (required by PBS guidelines), you have no obligation to give her the credits.

Leave the ball in her court, I wouldn't initiate contact.  You might hold on to the books for a couple weeks, and if the sender inquires you could send them back if she covers postage.  

Date Posted: 6/10/2012 9:21 PM ET
Member Since: 11/20/2005
Posts: 2,288
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Thanks everyone!  I didn't 'think' I would have to , but I don't want to be unfair with anyone, either.  I've already thrown out the wrap with the postmarked date, but I haven't received a PM from the sender and  it's been a few days now.  Guess I'll just wait to see if she does....

Date Posted: 6/10/2012 10:29 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Disregard, scenario #3 is what you are looking at. Anytime you have a case like this, it is best to hold on to the postmark so that you have the proof that they were mailed late and that the postmark was from the sender's home town and not stamped along the way.

The part of the Help Center that Lsressler quoted is wrong, you are not in scenario #3 since the first member did not mark the books mailed, you are in scenario #1 where you would not owe the credits regardless of the postmark because you only submitted one request for the book(s). Even if she had mailed them on time, her failure to mark them mailed would have resulted in you getting 2 copies. You would only be obligated to give credits to the books that were properly marked mailed (the second copy).

Scenario #1 (the most common scenario):

  • You submit a request, which goes to Sender #1

  • Sender #1 does not mark the book mailed before the deadline, but still mails the book.

  • Then the request cancels and gets passed to Sender #2, who also sends the book.

  • You end up with two copies.

    This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailed before the deadline is such an important part of the swapping process.

    The bottom line here: always mark your books mailed, so you don't become Sender #1!

 

Scenario #2:

  • You submit a request, which goes to Sender #1

  • Sender #1 clicks on the transaction by mistake after (or before) mailing the book.
  • When she does that, the request cancels and gets passed to Sender #2, who also sends the book.
  • You end up with two copies.


In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy. You are obligated to mark the properly sent copy received.

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit.
    • Sender #2's transaction is the only active transaction for the book on your account page.
    • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the canceled book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account.
      • You should NOT refuse this copy of the book or mark it "return to sender" - doing so will cause Sender #2 to have to pay postage again to claim the book.
  • If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
    • Go to your Transaction Archive:
      • place your cursor over My Account in the toolbar at the top of the site
      • Click Transaction Archive in the menu that drops down
      • you can also click the link 'Transaction Archive" from the My Account page
    • Scroll down to see the canceled transaction for this book.
      • Check the sender name and Details to be sure it is the correct transaction
      • There are sometimes several canceled transactions for one title
    • Click on the transaction
    • The usual Book Received screens will come up from there.
    • When you mark a canceled book received, the credit is taken from your account and given to that sender.
  • Again, you do not have to mark the canceled copy received.
    • If you like, you may Post the extra copy of the book into the system for others to request.


Last Edited on: 6/11/12 12:52 PM ET - Total times edited: 4
Date Posted: 6/11/2012 9:00 AM ET
Member Since: 11/28/2010
Posts: 754
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How did it roll over to the next book if it was marked mailed?



Last Edited on: 6/11/12 9:06 AM ET - Total times edited: 2
Date Posted: 6/11/2012 9:04 AM ET
Member Since: 4/25/2007
Posts: 11,518
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If they were WL books, then once PBS declared them lost in the mail they went right back on the requestor's WL, putting the requestor #1 in line for both.  On auto-request, the books could have been posted again right away.

If they were available in the PBS system, the books would have gone on the Reminder List when they were decalred lost.  Requestor could have requested them again at that point.

Date Posted: 6/11/2012 9:46 AM ET
Member Since: 5/15/2005
Posts: 1,328
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The part of the Help Center that Lsressler quoted is wrong, you are not in scenario #3 since the first member did not mark the books mailed 

The OP said the member marked the books mailed.

I ordered 2 books from one member over a month ago. She marked as mailed and they never showed up. PBS automatically requested those 2 books for me from whoever had them next in line.  I received both books and was happy.  So now I receive a package in the mail from the person I originally requested them from .. they are postmarked only a few days ago.  Because its obvious she did not send the books when she stated and I have now received the books from others, do I still owe her the 2 credits ... do I return the books to her ... I really wnat to do the right thing here.


Date Posted: 6/11/2012 12:54 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Sorry Lsressler, I read through it a couple of times and read that it wasn't marked mailed every time.frown Heat stroke from having a garage sale in 96 degree weather I think.

Date Posted: 6/11/2012 9:07 PM ET
Member Since: 1/22/2011
Posts: 2,398
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Sounds like the books timed out from the original sender, who never really mailed them until it was too late.  The order rolled over to new people and books were received before the late mailer even sent the first books?  They do need to be marked as received though, right?

Date Posted: 6/11/2012 11:02 PM ET
Member Since: 1/14/2007
Posts: 16,791
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No, the books from sender #1 do not have to be marked received because the member received the books from someone else.  They are hers to keep and post if she wants to.

Date Posted: 6/12/2012 12:31 AM ET
Member Since: 1/17/2009
Posts: 9,860
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No, the books from sender #1 do not have to be marked received because the member received the books from someone else.  They are hers to keep and post if she wants to.

Just to clarify:

She does not need to mark the books received. Because:

1. She received second copies AND
2. The books were marked with a clear and legible late postmark that was more than 2 weeks after the sender marked the books mailed.

If she did not have 2nd copies, then YES, she would have to mark them received. If they were postmarked on time (meaning within 2 weeks of being marked mailed, then YES, she would have to mark them received, even if she had second copies.



Last Edited on: 6/12/12 12:34 AM ET - Total times edited: 1
Date Posted: 6/12/2012 9:31 PM ET
Member Since: 12/28/2006
Posts: 14,177
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What Sara said yes