Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: PBS checks in book for me; but I did not receive it

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: PBS checks in book for me; but I did not receive it
Date Posted: 1/18/2009 10:27 AM ET
Member Since: 6/17/2008
Posts: 9
Back To Top

This just a heads-up to everyone.  PBS has a policy of checking in books as received whether or not you receive them or not.  They give you a warning; they send an email announcing, incorrectly, that you have not logged in to your account, and that you need to log in in the "next 24 hours".  Then, even if you DO log in, and have been regularly logging in, they will not notice.  It may be a bug in their system.  Anyhow, the net result is that they will check in the book for you, even though you have not received it.

I gues the only workaround is to go in and delete the book from your bookshelf.  So the only downside is that people who don't send books get credit for sending books. 

 



Last Edited on: 1/18/09 1:00 PM ET - Total times edited: 1
Date Posted: 1/18/2009 10:35 AM ET
Member Since: 3/4/2008
Posts: 1,673
Back To Top

Huh, I have never had that happen.  Seem kinda weird to me!

Date Posted: 1/18/2009 10:35 AM ET
Member Since: 3/4/2008
Posts: 1,673
Back To Top

Huh, I have never had that happen.  Seems kinda weird to me!

Date Posted: 1/18/2009 11:14 AM ET
Member Since: 7/23/2006
Posts: 15,930
Back To Top

I'm sure if you sent in feedback, they could explain what happened.  I've never heard of this kind of glitch since I've been here!

Date Posted: 1/18/2009 11:16 AM ET
Member Since: 8/16/2007
Posts: 15,194
Back To Top

Instead of posting a member's name in the forum, you should probably use the Contact Us link at the bottom of the page and let the site know that you think it has had a glitch.  If something happened that shouldn't have, they usually make it right.

Are  you sure you actually logged in and didn't just come to PBS and browse without logging in? The whole site is open to be browsed without being a member now so unless you actually  looked at your account details, it might have appeared like you were logged on to the site when you weren't. I could maybe see a glitch causing one login to be missed, but not every couple of days for 26 days.  You really should contact the site to find out what's up.



Last Edited on: 1/18/09 11:26 AM ET - Total times edited: 1
Date Posted: 1/18/2009 12:08 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

It's really not nice to put this person's name in your post.  You don't know that she didn't send the book in good faith. Sometimes books get lost.  There was obviously a glitch of some kind and you need to contact PBS. 

Are you sure the book was marked received and not just moved off your main page because it went lost?  Check your credit registry and transaction archive. 

Subject: All I know ...
Date Posted: 1/18/2009 12:18 PM ET
Member Since: 6/17/2008
Posts: 9
Back To Top

I'm just stating what happened:

1.  I ordered a book quite awhile ago, and it never arrived

2.  The supposed sender does not respond to my email.  It's certainly possible that she sent the book, if she did, she can simply respond to my email stating that fact.

3.  When I access PBS, I access via the login.  I normally log in every 2 - 3 days.

4.  I got email from PBS telling me that I hadn't logged in in awhile and if I didn't log in, PBS would mark the book "received".  So I made 100% sure that I immediately logged in.  Didn't matter; PBS checked the book in for me; it's in my bookshelf. 

5.  I sent feedback via "contact us" and got an acknowledgment that they got my feedback.  But no explanation.

6.  I'm trying to warn others of what happened.

Thanks for the feedback.  If I ever hear from PBS, I'll post the explanation.

Jim

 



Last Edited on: 1/18/09 1:01 PM ET - Total times edited: 1
Date Posted: 1/18/2009 12:24 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

You'll hear back from them but it might take time.  Keep in mind that the operators of this sight do it on a volunteer basis and have jobs. They don't earn a living from PBS. 

I still think you should not put this person's name in the posts.  How would you feel if you did nothing wrong and someone posted that "Jim B" sent me a bad book or something?

I also think you should check your credit registry as they may return the credit without contacting you.

Date Posted: 1/18/2009 12:53 PM ET
Member Since: 1/19/2006
Posts: 472
Back To Top

You really need to take the sender's name out of the post.  It's considered bad form here to name names, especially when you do not have the full story yet.  You could have accomplised all your stated goals without including the senders name.

Subject: Closing the loop
Date Posted: 1/28/2009 1:38 AM ET
Member Since: 6/17/2008
Posts: 9
Back To Top

I did indeed hear from PBS.  They admitted a glitch on their part, and credited me.  Case closed.

Date Posted: 1/28/2009 9:08 AM ET
Member Since: 8/10/2005
Posts: 4,600
Back To Top

Thanks for updating us, Jim. Glitches do sometimes happen and that's why it's always best to report things if something doesn't work the way it is supposed to. Sometimes these glitches are small in scope and only affect a small number of people, so reporting it quickly can save a lot of headaches.

Cheryl