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Topic: PBS DC Question

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Subject: PBS DC Question
Date Posted: 7/22/2010 3:20 PM ET
Member Since: 8/17/2008
Posts: 8,327
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I mailed several books with PBS CD at the post office this morning.  The postal employee got flustered and forgot to scan the DC for one of the packages and didn't charge me the 19-cent fee.  I didn't notice it until I left the post office and got to my office.

I realize I'm out the 27 cents I paid to PBS for the DC and that I won't get my instant credit - that's OK.

I'm wondering what happens now.  Will this cause any problems with the PBS system?  I marked the book mailed and its status is "Quick Credit Pending."  Is there a chance the DC may get scanned along the way even though the fee wasn't paid?

I now know to take the time to review the receipt before leaving, regardless of how many people are waiting in line or how impatient they look.

Thanks for any wisdom you can share.

Date Posted: 7/22/2010 3:31 PM ET
Member Since: 4/7/2008
Posts: 15,690
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I think it's likely that the book will get scanned along the way, after all, to find out the mistake, the USPS employee will have to do the math and figure out that the DC fee is missing. 

Date Posted: 7/22/2010 4:23 PM ET
Member Since: 1/17/2009
Posts: 9,664
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I realize I'm out the 27 cents I paid to PBS for the DC and that I won't get my instant credit - that's OK.

I'm wondering what happens now.  Will this cause any problems with the PBS system?  I marked the book mailed and its status is "Quick Credit Pending."  Is there a chance the DC may get scanned along the way even though the fee wasn't paid?

If the book is scanned you will get the credit.

The most likely thing is the post office will not notice, the book will be mailed and scanned normally and you won't notice a difference. It would get scanned just like any other DC book. You will get the Quick Credit when it is scanned.

If the Post Office does catch the postage shortage, they will likely deliver the book "postage due" and your receiver will have to pay the 19 cents to get the book. Then they may or may not complain to you, and you can choose how to handle it. Personally if it was me and I had to pay the 19 cents I would just let it go, but you never know.

I suppose the Post office might catch it, and return the book to you for the addition of postage.

Date Posted: 7/22/2010 6:21 PM ET
Member Since: 8/26/2006
Posts: 9,321
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What Sara and D.G said.

If you like, you could PM the requestor to let her know what happened.  Ask her to let you know if the book arrives postage due. 

Date Posted: 7/22/2010 7:00 PM ET
Member Since: 12/28/2006
Posts: 14,167
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What they said  yes  Worse case scenario is probably that it arrives .19 postage due.

Date Posted: 7/22/2010 11:36 PM ET
Member Since: 8/17/2008
Posts: 8,327
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Thanks for the feedback, gals.  This one is an odd case all the way around!  It's my first FPO address and the member's RC asked me to consider sending the book via Priority Mail since First Class and Media Mail take so long (they are stationed in Japan).  At first, I was put off my the request, but the more I thought about it, if their family is making sacrifices to serve in the miliary, the least I could do was spend $4.90 to expedite the book.

So, it will be easy for a postal worker to see that the .19 wasn't paid.  I PMd the recipient this morning to share that the book was sent via Priority but the DC wasn't scanned so she's aware.  I would certainly hope that she would be willing to pay .19 postage due since I spent an extra $2 to upgrade the shipping on her book.

Date Posted: 7/23/2010 12:21 AM ET
Member Since: 12/31/2009
Posts: 3,995
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Don't worry. Back when I first started using DC, I was having my husband mail the books for me on his way to work. The woman working at P.O. he used insisted that she didn't need to scan the barcode, and that is was supposed to only be scanned at delivery. Needless to say, I had sent out dozens of books without paying the remainder for DC at the P.O. Even after I noticed the problem, and told him to inform her to scan the things and that there was supposed to be an additional charge, she wouldn't scan them. After that, I started mailing them from my local P.O. instead. I sometimes wonder what kind of training (if any) some post offices are giving their employees.

There was not one single problem with any of the packages that I hadn't fully paid for. They all got scanned somewhere along their route, or at delivery. None were returned, or delivered "postage due." Nobody noticed anything at all wrong with any of them. Ever.  Dozens and dozens I say!