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Well, I had a request for a book about a month ago and sent it off on January 16, 2008. It went to a APO address, I had to fill out a customs form, and because I'm weird about keeping all sorts of receipts I have kept the receipt. It's been way past a month and the receiver still did not mark it received, so PBS declared it lost in the mail. I log on today just to see how things are going, and want to contact the receiver about getting my credit for the book. And I go to PM him, and his account has been deleted. So I grab the APO customs form, and see if the tracking info has marked it sent. It's sent, but never received. So I'm wondering if it really is lost in the mail or not. Either way, I have proof it was sent, so would PBS give me a credit or anything if I scanned the customs form for them?