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I've given PBS gift certificates to three people within the last month. In all cases, I wanted to use my own image for the front of the card (a Wordle word collage from wordle.net). When I uploaded the picture and Previewed the card, it would always crop the edges off the image. Using a smaller-resized version of the picture didn't help, because the program seemed to resize my picture to fit the card.
Finally, I came up with the perfect solution: Use your image program to put a white border around the image; save that new image and use that in the gift certificate maker.
It is possible to use Microsoft Paint for this: open a new Paint file and resize the "canvas" to be larger than your image. Paste your image into that file, and drag it around so it's in the middle of the image.
I hope this helps someone else. Happy holidays!