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Topic: PBS Money

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Subject: PBS Money
Date Posted: 7/9/2009 2:35 PM ET
Member Since: 1/8/2009
Posts: 28
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I continue to receive unpostable books and am becoming very discouraged with my PBS experience.   I mark them RWAP and request a credit refund which I do not receive.   I am considering quitting the site.  I have been using PBS postage and currently have a PBS Money balance.  Does anyone know if it is refundable?   Can I give it to someone?

Date Posted: 7/9/2009 2:44 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I'm so sorry that this is happening to you.  Unfortunately, there isn't much you can do with the PBS money if you don't use it.  What all has happened and how many books are you talking about?  Have they all been RWAP?  Were all the members you received these from new members?

Ruth

Date Posted: 7/9/2009 3:01 PM ET
Member Since: 8/23/2007
Posts: 26,510
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How many bad books are you talking about?  I've only received maybe 5 or 6 truly unpostable books out of close to 300. 

 Do they really not meet PBS posting guidelines? I'm not trying to make you sound like you mark them RWP in error I'm just making sure you know what the guidelines are.  Some people come on complaining that they got a "bad book" when it technically meets PBS posting guidelines.  I'm not saying this is you but I'm just wondering what technically has been wrong with the books.

Sometimes you are going to get borderline books that will end their postabitlity with you.  Maybe you have just had a run of bad luck because I would say 95% of the books I get here are in very good condition.  Some end their postability with me but every book has to stop somewhere.

Date Posted: 7/9/2009 3:17 PM ET
Member Since: 1/8/2009
Posts: 28
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Stained, water damaged books, underlined highlighted books, cracked spines, torn covers.  I'm aware of what makes a book unpostable.  So far it's about 17% of the books I've received.   I'm just frustrated after opening 2 RWAP books today out of 3 received.  But on a cheerier note, I quickly received a credit refund on one of them.   

Date Posted: 7/9/2009 3:47 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Martha, please hang in there with us.  I know it's hard when you have a bad run like this....and yours has been long.  But despi8te everything calling each and every RWAP is a help to all of us who try to maintain qualilty control here at PBS.  If they don't try to resolve the problem please mark the transaction unresolved because that is a 2nd black mark on them and either gets their attention or gets them kicked off sooner.  Please tell them you are marking it "Unresolved" and that it will be a 2nd black mark.   That sometimes helps more than just asking for the credit to be returned.   I've gotten my share of unpostables and have received some credits back and many not.  Fortunately, recently the run I've had has been for almost like new if not new books.  I hope that will happen for you.  But don't leave while you still have credits and/or PBS money.  And once the PBS money runs out you could just mail with stamps and a handwritten label.  If you are a quality member we don't want to lose you.  And we don't want to keep the ones who have been unresponsive and bad PBS members!  LOL!!

Ruth

Date Posted: 7/9/2009 6:05 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Yes that's definately unpostable.  I only asked because people have come on here complaining about receiving books with a smoke smell or no dust jacket, they didn't have RCS concerning those and neither issue makes a book unpostable. 

That is a high percentage but I would still hang in there.  Maybe not send out any books for a while and use up your credits.  Or only send enough to use the PBS money you have, use up your credits and if things improve you can start being more active again.