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Topic: PBS Water Damaged rules

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Subject: PBS Water Damaged rules
Date Posted: 2/22/2011 6:11 PM ET
Member Since: 6/27/2005
Posts: 248
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I received a water damaged book today, have marked it received with a problem and asked for my credit back. 

The sender asked for my definition of water damage.  I believe that by the rules of PBS NO water damage of any kind is okay, I'm correct on this right?

The senders message ("Water damage" means something different to you than it does to me. The book was in reasonable, readable condition. Are you talking about weather damage? I cannot be responsible for that.

I consider that the book was sent in satisfactory condition. Please explain further what your definition is.)

The wrapper the book came in was fine, no rips and not wet, and had a inner layer of plastic.

Also I had on my Requester Conditions (No water damage ) too.

Date Posted: 2/22/2011 6:16 PM ET
Member Since: 5/25/2010
Posts: 262
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You're right, NO water damage is permitted. That's probably for just the reason that is indicated here - there's no way to define it, if you allow any water damage at all. If you can tell that there has been water on the book - any amount - then it is not postable.

Of course, sometimes what appears to be water damage is a result of cheap paper, so there sometimes are tricky issues here. That has come up occasionally in the forums. But often, water damage is quite straightforward. In this case, "reasonable, readable condition" doesn't enter into it here.

Subject: Water damage
Date Posted: 2/22/2011 6:19 PM ET
Member Since: 11/18/2005
Posts: 5,428
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Cut and paste the necessary information about water damage to the person in question.

Date Posted: 2/22/2011 6:24 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Liquid damage is any signs that the book has been exposed to liquid. The site expects us to use common sense in defining that, but it definitely says "No damage at all from water or other liquid" and that is pretty clear that they do not allow any water damage to any degree. These days with cheap paper that is wavy from the get-go its harder to tell sometimes, but as soon as they pull out the word "readable" I am inclined to believe an unpostable book was sent.

I would respond to hersomething like "My definition of water damage is what the site states in the Help Center "No damage at all from water or other liquid". This book has obvious water damage on pages __ thu __ as the pages are _________ (stained, crispy, warped, etc - whatever the sign is). The site says no water damage at all, so this book was clearly not postable. Readability is not a factor in determining postability on PBS. Since this book does not meet PBS posting requirements I request that my credit be returned. If you want the book back, I will gladly send it once the initial credit is returned and return postage is provided either through an additional credit or any other method you would like to use such as sending prepaid self addressed envelope."

Date Posted: 2/22/2011 6:36 PM ET
Member Since: 6/27/2005
Posts: 248
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Update!

I got my credit back! smiley

 

Message I got, I think your considerations are rather excessive, but in the sake of harmony I'll credit you for the book. I don't think there was what you call "water damage" at all -- I was the only owner of the book, and never read it anywhere near water! But you did specify, so I'll refund.

 

 It's a good thing I put my Requester Conditions-- No Water Damage  on and had it on at the time.

I think I'm going to keep them on there now.

 



Last Edited on: 2/22/11 6:43 PM ET - Total times edited: 2
Date Posted: 2/22/2011 6:49 PM ET
Member Since: 12/31/2009
Posts: 3,995
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It never hurts to restate the rules for some people but, even if it was not in your RC, it's still a rule and you would still have been within your rights to complain and request the refund.

Isn't it funny how it's never the sender's fault? At least according to the sender.

Date Posted: 2/22/2011 6:55 PM ET
Member Since: 1/17/2009
Posts: 9,911
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recently books made with cheaper paper have been appearing with "fingerprint" marks that appear to be water damage. Really, the cheap paper is picking up moisture from people's hands and stretching the paper (making it wrinkled in a fingerprint mark shape). This is still generally considered postable.

Also, books that have been in humidity can have an overall wavy appearance. This is also postable.

Water damage is usually characterized by a change in the texture of the paper, and sometimes staining or water marks. If it is so subtle that I cannot tell if the book was really damaged by water or not, then I err on the side of caution and do not RWAP. If I can't tell, then I figure the sender couldn't tell either.

Date Posted: 2/22/2011 7:04 PM ET
Member Since: 6/27/2005
Posts: 248
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recently books made with cheaper paper have been appearing with "fingerprint" marks that appear to be water damage. Really, the cheap paper is picking up moisture from people's hands and stretching the paper (making it wrinkled in a fingerprint mark shape). This is still generally considered postable.

 

 

This was water damage I can see how far the water went up the pages, there is a line were the discoloration ends. Also it feels just like every other book that had water damage.

Date Posted: 2/22/2011 10:06 PM ET
Member Since: 1/17/2009
Posts: 9,911
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Yeah, I didn't mean that your book wasn't water damaged. I can't see it, after all. :)

But sometimes members have questions about things that could be water damage, but maybe not. Sometimes it's hard to tell.

Date Posted: 2/26/2011 2:58 PM ET
Member Since: 1/25/2007
Posts: 180
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Thanks for your insite, Sara.  I just finished reading a brand new paperback.  I noticed about half way through that the last few pages

were wavy where I was holding the book.  It has not been exposed to any liquid, and was not like that when I started reading it.

I would guess moisture in the air may be the problem in my case.



Last Edited on: 2/26/11 2:59 PM ET - Total times edited: 1