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Topic: Do you PM if the book is close to going lost?

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Geri (geejay) -
Subject: Do you PM if the book is close to going lost?
Date Posted: 7/13/2009 10:19 AM ET
Member Since: 9/2/2008
Posts: 9,094
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I have two that are very close to being declared lost.  I get so antsy over this.

I use PBS/DC so I have my credit, not a problem.

Today I went to the Help Docs and they didn't really answer my question.  There is a part about PM'ing and asking if the book has been received - mark it so.  I received one of those myself last week.  My book sat in CA for a week before jumpoing on the truck and heading my way.

I'm reluctant to send a PM because I've never received one from a member asking me if I received the book.  PBS, yes.  In fact the book that sat in CA warranted two PM's about marking it received if I had it.

The book is marked delived to a city in New Jersey.  Not the city where the recipient lives.  What do you think?  I have six days before it's declared lost.  Hang in there and wait until it does go lost?  Say a little prayer that it's gets off the shelf and into it's new home?  Do nothing?

 

Date Posted: 7/13/2009 10:43 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Geri, there are 2 schools of thought - yes and no!  Of course, people can always forget to mark them received.  And people can be on vacation.  Since you are following the details about the book, I'm assuming you used PBS postage and DC.  Or at least DC.  So your credit is assured.  If you didn't, then the book might go lost and you would lose your credit.   So my take on it is to wait until a couple of days until it goes "lost" and them PM.  They are getting the reminders from PBS so yours is only another one they will get.   Some people get very annoyed about PM's.  Others don't.  It's hard to tell.  Don't worry, it will all work out fine.  I wouldn't PM them.

Ruth



Last Edited on: 7/13/09 10:44 AM ET - Total times edited: 1
Date Posted: 7/13/2009 10:56 AM ET
Member Since: 2/19/2009
Posts: 692
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Geri,

On the one that is marked as delivered in a city in New Jersey, I would look up the phone # of the post office in that city and give them a call to find out if the package was delivered to the wrong person. Go to the USPS website, locate a post office, type in the zip code, click on more info. They are always very helpful to find out if a package was misdelivered and will go pick it up and get it delivered correctly.

I had this happen once when an address was the same for a street with an "E" versus "W" but same street name and address. Anyway, that way you don't have to bother the PBS person.

If it turns out that it was delivered correctly then you can PM the PBS person. Give a good cushion of time (maybe a week after delivery) in case they are on vacation.

Blessings,

Christina



Last Edited on: 7/13/09 11:04 AM ET - Total times edited: 4
Date Posted: 7/13/2009 10:57 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't. I find receiving these PMs annoying.  I got one recently on a MOnday morning saying "the DC shows your book as being delivered on Fri and you haven't marked it received yet".  Well I didn't find the book in my mail box until late Monday afternoon-my mail doesn't come until around 4pm.  I didn't appreciate the harrassing pm basically accusing me of not marking a book received on purpose.

You used the DC and got your credit. The other member is getting reminder emails from PBS. 

I've had 2 now that the DC said they were delivered to me but I have never seen the book. 

Date Posted: 7/13/2009 11:32 AM ET
Member Since: 1/17/2009
Posts: 9,724
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I would definitely PM.

I've done it 4 times now and for 3 of them, the people had received the book a while ago and just "forgot" to mark it received (with various excuses). The fourth person said they had just received the book that morning.

And. I think that there are lots of people out there who filter their email ... I never see any PBS email because I have it filtered to go in its own email folder automatically, and I delete it about once a month without looking at it. I do log in every day and look at my account, though, using PBS tools only.

So, you can't rely on people looking at those emails. For the 3 people that I PM'd who "forgot", obviously the emails weren't reminding them to mark it received.

So, as long as you wait until just before its going to go lost, and are polite about it (don't assume that they actually have the book, even if the DC says it was delivered), then there really isn't a reason to not PM.

Mary, the person who PM'd you just sounds really rude. 
If it was me, I would have sent them an educational  PM back letting them know how scans are not always correct, and there are lots of reasons why people might not mark a book received right away (ike vacation, etc) and that they really shouldn't assume that people have received a book, and also that perhaps they should be patient and wait the amount of time that PBS allows before they start PMing about the books.



Last Edited on: 7/13/09 11:36 AM ET - Total times edited: 2
Date Posted: 7/13/2009 11:58 AM ET
Member Since: 8/16/2007
Posts: 15,186
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I wait until the DC has it delivered for about 2 weeks and then I PM. My concern is not the credit, but that the book I sent gets where it is supposed to go. Every time I have PMed they've had the book. If I did not use DC, then I will wait until the system is marking it lost, and then PM them just to confirm that they haven't gotten it.  One PM at the end of the time, or a while after a DC shows it delivered, should not be considered harassing, its just an inquiry, all they have to do is say no if they haven't. Many people will like the PM because if they haven't gotten the book, it tells them that it is on its way.

Date Posted: 7/13/2009 12:31 PM ET
Member Since: 1/29/2006
Posts: 54,837
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The book is marked delived to a city in New Jersey.  Not the city where the recipient lives.  What do you think? 

Since you did use DC and have this information available, I would send the PM.  There might be a logical explanation, but it also might give the member a good heads up to find out about the situation.

Geri (geejay) -
Date Posted: 7/13/2009 1:14 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Thanks for all the advice!  Appreciate it very much.

The book was delivered to New Jersey June 26 and it'll go lost next week.  I thought I's be better off to wait a bit before PMing about it.  I kinda tend toward Mary's view, don't harrass me about a book I haven't seen yet.

On the other hand I can do what Christina has suggested and check with the PO in New Jersey.  I didn't know you could do that!!  I'm still learning all these ins and outs.

 

Date Posted: 7/13/2009 1:25 PM ET
Member Since: 6/20/2007
Posts: 4,979
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I don't use DC.  Only rarely has a book I've sent even come close to going lost.  In most cases, I'll PM after 3 weeks just to let the perosn know that I did  indeed mail the book on the date I marked it mailed and that hopefully it'll get there soon.  I have never had a negative reaction, but I have had people tell me they forgot to mark it received, or sent it to a family member and forgot to ask them if they had received it.

Date Posted: 7/13/2009 1:28 PM ET
Member Since: 11/30/2007
Posts: 4,962
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Geri,

I just received a pm from a member whom I sent a book to. The book would have gone lost on Wednesday and I was getting worried. Well, she just returned from a vacation. That explains it all. I even sent her a pm a couple of days ago. She didn't answer. Now, I know why. I told her about our discussions on here, about people going on vacations,etc. I know people are entitled to go vacations and I am happy for them. I just get worried about lost books (especially when I send them). On the other hand, I requested a book last month which was mailed on June 18th. I pmed her with no response back as yet. I have received two emails from PBS asking me if I received it yet. They suggested waiting a few more days. On Thursday, that book will undoubtedly go "Lost".

Thanks for your post as I have learned a lot from everyone.



Last Edited on: 7/13/09 1:28 PM ET - Total times edited: 1
Date Posted: 7/14/2009 1:37 AM ET
Member Since: 1/12/2009
Posts: 262
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Like Connie, a book was sent to me across country on 6/19.  There have been 2 PMs from PBS asking if I received it, but we can't answer that PM back.  Just have to wait a "few more days".  However, I too am very worried about it!  I watched the truck (OK, I know it isn't accurate - but it should be something of an indication, right?) and it sat at Lake Tahoe for a week!!!  I figured that book was having a good ol' time gambling or something...   I PM'd the sender to inform her that is where it stood.  No reply back, but now the thing appears to be headed back to MN!   So it will probably go lost.  But I sure don't understand how anyone can "forget" to mark a book received.  If a book comes to my mailbox, I am tripping over myself to get to my computer so I can mark it and the sender can get their credit, or at least know the book is safe.  Boy, I'm gonna be mad if it won a fortune and then turned back and didn't bring it here to me like it was supposed to!!!   LOL

Geri (geejay) -
Date Posted: 7/14/2009 5:31 AM ET
Member Since: 9/2/2008
Posts: 9,094
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gardngal I had one that sat in Lake Tahoe for a week too.  That sucker didn't bring me a penny!  lol  Then I had one I sent and it sat on a shelf in Utah for more than two weeks doing nothing.  Unless someone was reading it before delivering it - heh-heh.

Date Posted: 7/14/2009 5:46 AM ET
Member Since: 7/19/2008
Posts: 15,399
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I never PM asking if a book is received as I know I would hate getting one.  But I have PMed to reassure folks that the book was sent on time.  (I don't mark them mailed until after the book is sent.)  Gets the same result with a very different tone.

Date Posted: 7/14/2009 7:53 AM ET
Member Since: 11/30/2007
Posts: 4,962
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Gardngal, you are so funny! I love the gambling theory! Well, the book that I mentioned in a post above was declared lost this morning. I received my credit back, but would have preferred the book. They said that my book went on my reminder list and I could reorder it. My question is: Where does the (lost) sender go in the FIFO line? If I ordered it now I don't want it to go back to her. Also, must be more gambling going on (this time in Chicago area), because I have 4 books coming to me from one person which are going to be "lost" soon. I'm not liking this one bit. I should mention  that I am also receiving a numerous amount of books that aren't going lost. So, I am happy for that.



Last Edited on: 7/14/09 7:54 AM ET - Total times edited: 1
Date Posted: 7/14/2009 9:43 AM ET
Member Since: 8/10/2005
Posts: 4,599
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If the book went lost, Connie, it would not be back on the sender's bookshelf. Not unless she relisted it herself.

Cheryl

Geri (geejay) -
Date Posted: 7/14/2009 9:49 AM ET
Member Since: 9/2/2008
Posts: 9,094
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Connie, I'm not positive but I think the sender does not have the lost book back on her shelf.  I tired to find it in the Help Docs but it just has instructions on what to do.

According to the Help Docs if you the requestor have a lot of lost books it's your fault!  Unless I read it wrong.  Actually it also says if the sender has a lot of lost books it's theri fault. 

I had one that went lost and just waited a bit to reorder in case it showed up.  It didn't so I ordered and got it in a flash.

What books was it?  Maybe one of us is sitting on it and can get you reading again.  I know that if you're like the rest of us here at PBS you have no other books in the house, you're langushing in TV land instead of reading...LOL!

 

Date Posted: 7/14/2009 10:15 AM ET
Member Since: 8/16/2007
Posts: 15,186
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 I watched the truck (OK, I know it isn't accurate - but it should be something of an indication, right?) Nope, can be (and often is) not even remotely close to reality when there are no scans along the way. A lot of the time a weird jump (like going backwards) is when an actual scan takes place. The truck will reposition itself if there is a scan, otherwise he just drives around.

Date Posted: 7/14/2009 10:21 AM ET
Member Since: 1/17/2009
Posts: 9,724
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Geri,

Yes, if any one person has a lot of lost books, whether sender or receiver, eventually PBS will investigate, because it is not likely that there can be lots of lost books associated with one person just as a coincidence. It is more likely that they are cheating somehow.

But, anyone can have a few lost books, and they don't publicize what number or percentage triggers their looking into it. I'd bet they take the average number of lost books per person across all of PBS, though, and then investigate when you reach some number or percentage above that.

Your request will not go back to the sender. Even if the book is back on her bookshelf somehow, unless it was the only copy in the system, when she re-posted it, it would be at the back of the FIFO line.

There is no advantage to marking a book mailed and then not really mailing it. The person might get a credit if they have purchased postage from PBS, but if you have already bought the postage, why then would you not mail the book? It is likely that the book is really lost.

Date Posted: 7/14/2009 10:39 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Also don't reorder a lost book right away unless you wnat 2 copies. Books do sometimes go lost and may show up in a few days. PBS suggests you wait 2 wks if you don't want to end up with 2 copies. Becuase if the 1st person mailed it on time then you have to mark it received in your TA and give them a credit for it. And I believe PBS states that if it was mailed before 1 wk before going lost then you owe them a credit If they mailed a week or closer to the lost date then you don't.  Something like that. 

Date Posted: 7/14/2009 10:42 AM ET
Member Since: 5/14/2009
Posts: 6,852
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Emily said  I have PMed to reassure folks that the book was sent on time.

excellent approach

Geri (geejay) -
Date Posted: 7/14/2009 1:24 PM ET
Member Since: 9/2/2008
Posts: 9,094
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That's what I did today.  PM'd and said that according to the scan the book is in New Jersey but not in her town.  I said that if she had not received it I can call the PO and see what's happened to it for her.

Date Posted: 7/15/2009 2:06 AM ET
Member Since: 1/12/2009
Posts: 262
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Then I had one I sent and it sat on a shelf in Utah for more than two weeks doing nothing.  Unless someone was reading it before delivering it - heh-heh.    

Geri, when one of the  very first books I requested went lost, I really did wonder if the delivery person had decided to read it first!  Seems like there are a LOT of books going lost out there - why don't they just join???  LOL    

ETA:  I look on my RL and see how many copies of a book are posted, then request the ones that have only a few, to make sure I can get one while it is still available.  Sadly, it was the only one in the system.     :(        D.



Last Edited on: 7/15/09 2:19 AM ET - Total times edited: 1
Date Posted: 7/15/2009 9:21 AM ET
Member Since: 5/5/2008
Posts: 515
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I don't PM until the book actually goes lost. I figure the person is already getting those emails from PBS that ask, "Has this book been received?" If those don't get the person to mark it received, I doubt a PM from me would. But then, I use printable postage and delivery confirmation, so I get my credit as soon as the book is mailed.

I've noticed that a lot of books don't get marked received until a few days after the delivery confirmation lists it as received; I don't know if that's because the information isn't entirely accurate (I know it can be wrong at times) or if a lot of people wait before marking a book received. Either way, though, almost all of them do get marked received eventually.

Date Posted: 7/15/2009 9:38 AM ET
Member Since: 12/28/2005
Posts: 1,718
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I don't, I find them annoying. 

Maybe because of my very first experience with a lost book.  I was the requester of about 3 small children's books from one sender.  I never recieved them.  She started sending me PM's daily when they were about to go lost asking me if I had gotten them.  I finally told her that I would let her know as soon as I got them.  I never did. 

Fast forward about a year.  I got a PM from her out of the blue one day asking why I had never marked her books recieved.   Um, because I never recieved them???  Then she complained how that just sucked since it cost her $12 to send!  WTF?  For 3 slim childrens books?   People are strange...................

Geri (geejay) -
Date Posted: 7/15/2009 5:35 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Today I received a very nice PM from the person.  She had been on vacation.  She could check in here but of course she couldn't check the books she received.  He mail was being held at the PO.

She thanked me for worrying about the book!  Wasn't that nice of her? 

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