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Topic: Should I PM a receiver?

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Subject: Should I PM a receiver?
Date Posted: 10/25/2010 2:08 PM ET
Member Since: 7/14/2008
Posts: 7
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I sent a book and it was "delivered" on 10/19. I purchased the DC via the PO and I can track its movement across the country.  Should I email a gentle reminder to the recipient and ask if the book was received?  If all is well in her household, then I think it is rude not to acknowledge receipt.  I know when I do any transactions here, I try to be very prompt.  Thoughts?  Thanks.

Date Posted: 10/25/2010 2:20 PM ET
Member Since: 1/8/2007
Posts: 8,139
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I wouldn't do so until it goes "lost". The person may be out of town, or it might be mis-delivered. But if it goes lost, I wouldn't hesitate to PM.

FYI, the post office DC won't help you much. If you'd purchased the PBS DC you would already have your credit, because your book was scanned by the USPS.

Date Posted: 10/25/2010 2:49 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Buying DC through the post office is a waste of money. It's much cheaper through PBS and when you buy it through PBS you get the credit guarantee. The guarantee only comes because PBS gets the fee which covers any credits they ahve to refund.  A deliver scan does not mean the book was delivered to the right place.  One of the 3 books I've had go lost enroute to me shows a delivery scan but it was never delivered to my house.

I would wait until a day or two before the book is scheduled to go lost and PM the recipient.  If they don't respond adn the book goes lost you can contact PBS.  They will look into the account and if it looks like its gone inactive, they'll mark the book received. 

Date Posted: 10/25/2010 2:57 PM ET
Member Since: 7/14/2008
Posts: 7
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I only paid 19 cents for the DC - I have started tp use the Post Office's shipping assistant to do my labels for that reason.  I don't pay the 80 cents or whatever it costs at the PO.   Okay, I'll wait.  I was thinking that it might have been long enough is someone is on vacation. Thanks.

Date Posted: 10/25/2010 3:05 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Accourding to the Help Center, now would be a good time to send a PM. I usually wait 7-10 days and then just send a note saying that its been scanned as delivered and I'd like to confirm if it hadn't so I can start the PO trace while the carrier might remember what they did with it. As long as it isn't accusatory, a PM a week after a delivery scan should be fine. 

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, and/or has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in How to Mark a Book Received.
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.
Date Posted: 10/25/2010 4:42 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I send a PM to the member about four days after the DC says it was delivered.  I use DC through Paypal postage on all my books.  Every time I have send a PM I have either gotten back a PM saying "Thanks for the 'heads up', I forgot to mark it received" or no PM but the book gets marked received within a day or two.  I have never received a negative response from the member.

If I was the member receiving the PM and I had forgotten to mark the book received, I would be grateful for the reminder.  I am so embarrassed when I realize I didn't mark the book received.  It's usually when it is a gook I was waiting for and I start reading it immediately, forgetting to mark it received.

As far as other DC not helping much, I must respectfully disagree.  I have never had a member say a book didn't get to them, and I believe that is because I use DC and I PM the DC number to the member when I send the book.  I think that if someone is tempted to say a book went lost, when it didn't really, they will probably hesitate to do that with a book that was sent with DC on it, even if it wasn't PBS's DC.



Last Edited on: 10/25/10 4:45 PM ET - Total times edited: 1
Date Posted: 10/25/2010 6:31 PM ET
Member Since: 5/3/2006
Posts: 6,436
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As far as other DC not helping much, I must respectfully disagree.  I have never had a member say a book didn't get to them, and I believe that is because I use DC and I PM the DC number to the member when I send the book

I've never used it and I've never had a member say that either.

Date Posted: 10/25/2010 6:38 PM ET
Member Since: 1/21/2009
Posts: 11,807
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I would wait.  I have gotten some rather nasty comments about not marking the book received fast enough for me so I now wait for it to be at least 10+ days after supposed delivery before PMing.  Usually it gets marked before the 10 days.  Some people forget, some are gone when the book arrives, and who knows what else. 

Date Posted: 10/25/2010 6:40 PM ET
Member Since: 1/8/2009
Posts: 2,016
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As far as other DC not helping much, I must respectfully disagree.  I have never had a member say a book didn't get to them, and I believe that is because I use DC and I PM the DC number to the member when I send the book

I think most people are honest enough to mark the book received. It might help for the very small dishonest minority who are looking to cheat.

In fact, I have some data to support this. I used to PM the DC number when I send the book. I've tried not doing it since reading a thread where some say they are annoyed by such extraneous messages. There's been no difference in the rate of books marked received.

It also won't help in Mary's (Ms. Right's) case where there was DC but it was delivered elsewhere.

 

Date Posted: 10/25/2010 7:34 PM ET
Member Since: 12/10/2009
Posts: 2,502
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I see nothing wrong with a friendly PM asking if the book arrived safely and making sure it wasn't delivered to the wrong address. I always wonder about people who don't wonder why a book they sent hasn't arrived. When they don't wonder I worry that it is being mailed late.

Date Posted: 10/25/2010 8:16 PM ET
Member Since: 8/26/2006
Posts: 9,337
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I agree that this is a good time to PM, since the scan indicates it was delivered 5 or 6 days ago.  You are asking them to confirm that it hasn't arrived so that you can fill out the Post Office form to search for it.  And if they have a neighbor who regularly gets their misdelivered mail, they can check with the neighbor.  (And if it was delivered, but another family member picked up the mail and stuck it on a shelf, they'll probably find it and mark it received.)

Date Posted: 10/25/2010 10:39 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Sometimes members get busy (or forgetful) or sometimes there's legit reasons (mis-delivery or postal issues).  So yes, once you decide on an appropriate amount of time has passed feel free to send a polite & helpful sounding pm.

Date Posted: 10/26/2010 12:42 AM ET
Member Since: 7/14/2008
Posts: 7
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Thanks for all the comments.  About 3 hours after I posted here, the book was marked received.   If it happens again, I will probably wait 8 or 9 days and send a friendly PM.  I didn't intend on being rude or accusatory, just concerned because it hadn't been marked.

 

Date Posted: 10/26/2010 7:26 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I just delete the DC pm immediately whenever someone sends it to me. I don't look it up and track the book enroute. 

Date Posted: 10/26/2010 12:22 PM ET
Member Since: 12/28/2006
Posts: 14,177
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No worries Andrea, this question arises fairly often.  Real life happens on both sides of the transaction, and USPS happens in between lol!

If a book is truely missing, the sooner USPS looks for a mis-delivery the more likely it is to be found.  OTOH sometimes members get busy or has a unusual/crisis situation...even tho I'm online most days, awhile back the PBS system sent me a reminder notice.  I'd definately received the book, but somehow in the details of daily life (no matter how careful we try to be) I'd somehow missed logging this one book in.