Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Would you PM sender to inform you've not received books yet?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Would you PM sender to inform you've not received books yet?
Date Posted: 6/19/2012 9:42 PM ET
Member Since: 11/28/2010
Posts: 754
Back To Top

I have two books that are quickly approaching the "date of system action" and I have not received them.  Do you PM the sender as an update that you have not gotten the books yet, in case they think you are just sitting on them and not marking them received? 

 

I mean, I don't want to be a pest.   But I want to let them know that it's not that I got them two weeks ago and have forgotten to mark received.

 

Do you bother to do this, or do you just let it go?

Date Posted: 6/19/2012 9:54 PM ET
Member Since: 2/2/2009
Posts: 3,789
Back To Top

I don't think it would be a bad thing to PM the sender.  I know I've been on the reverse side of it, having sent out a book, which was nearing the date of declaring it "lost in the mail".  I PM'd the receiver, just to check to see if it might have been delivered, but not marked as such.   I think there would be nothing wrong with "checking in" to let the sender know that you haven't received it, etc.; the personal touch is often appreciated instead of the big black hole of waiting/no contact.

Date Posted: 6/19/2012 10:17 PM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

The PBS system sends a reminder.  But yes, you can send a polite inquiry. 

If you used DC and USPS shows delivery 5 - 7 days ago, definately check in case the books were mis-delivered and somebody needs to alert the local PO while there's still a chance the package can be located.

Date Posted: 6/19/2012 10:26 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

I haven't had that many go lost to me but when I did, I sent a PM saying something like "gee I wonder what happened to these, I hope they show up soon".   My hope is that they'll confess to mailing let, or not mailing at all so I know if I should wait to reorder or take it off WL hold or not.

For the one that went lost to me showing a delivery scan, I sent a PM saying that I know it shows as delivered but that I truly did not get the book.

Date Posted: 6/19/2012 10:31 PM ET
Member Since: 1/21/2009
Posts: 11,814
Back To Top

Yes, I do send a brief PM asking if they mailed the book out as PBS has been sending me reminders about marking the books received.  Most folks are fine with it.

Date Posted: 6/20/2012 2:36 AM ET
Member Since: 8/26/2006
Posts: 9,339
Back To Top

These are books coming to you, right?  Yes, I send a PM saying something like "Just wanted you to know that the book hasn't arrived yet, but I'm watching for it.  If it arrives after the server marks it lost, I'll mark it received from my transaction archive."  Then I say something that asks for a reply: "Do you have any other info about the package?  Has the package come back to you or anything?  Look forward to hearing for you."

I figure asking for a reply means that if I don't hear back in a week, or at least a week after the book goes lost, I can order another copy if I want.

Date Posted: 6/20/2012 2:50 AM ET
Member Since: 1/21/2009
Posts: 11,814
Back To Top
Nicely stated, Patty.
Date Posted: 6/20/2012 8:11 AM ET
Member Since: 11/12/2009
Posts: 279
Back To Top

I ask. More often than not I get a reply that they did not even physically mail it when they marked it mailed in the system. I'm seeing more and more of this type of situation.

Date Posted: 6/20/2012 8:56 AM ET
Member Since: 11/28/2010
Posts: 754
Back To Top

"Just wanted you to know that the book hasn't arrived yet, but I'm watching for it.  If it arrives after the server marks it lost, I'll mark it received from my transaction archive."  Then I say something that asks for a reply: "Do you have any other info about the package?  Has the package come back to you or anything?  Look forward to hearing for you."

 

I like this....thank you!  I want to ask if they know anything or have heard anything but did not want to be comfrontational about it.  So what you said above is perfect.  And I do want to re-order them again these end up going lost.



Last Edited on: 6/20/12 9:08 AM ET - Total times edited: 1
Date Posted: 6/20/2012 10:36 AM ET
Member Since: 4/22/2006
Posts: 4,696
Back To Top

In late May, I ordered (4) books from a member.  She indicated they were mailed on 5/26.  A few days ago I sent the member a PM stating I'd not received the books and sure hope they would yet arrive and would let her know as soon as they did, etc.  It was fast approaching the "lost in the mail" date and they just arrived on 6/18 (lost date was 6/22 I think.)  But guess what, the postage stamp (from the post office) indicated they'd not been mailed until 6/11.  She fibbed about the mailing date.  So there is hope yet that your books will arrive.

Date Posted: 6/20/2012 12:06 PM ET
Member Since: 8/16/2007
Posts: 15,201
Back To Top

If by "fast approaching" you mean within a week of the lost date, then yes. If it is more than a week before the lost date then I would wait until closer to the lost date.

Date Posted: 6/20/2012 7:18 PM ET
Member Since: 2/23/2008
Posts: 170
Back To Top

I had the same situation as Karen S.B.  The sender marked a book as mailed on 4/21. It timed out and was declared lost. A few days later I received the book. The PO printed postage said it was mailed 5/18.  Wow!  I was nice and marked it received from the transaction archive. Fortunately, there were no other copies in the system, so another copy of the book had not been ordered. Also, sometimes media mail will take a really, really long time.

Date Posted: 6/20/2012 9:53 PM ET
Member Since: 7/19/2008
Posts: 15,476
Back To Top
I'm sorry. If the post mark is that late, I mark it RWAP, late postmark.

But I have sent PMs like Patty's, that I have not received it and that I know how to mark it from the transaction archive. I had one book that took over 3 months to get here. Kept get scanned, as if it was stuck on the conveyor belt. That one WAS mailed on time.

Date Posted: 6/21/2012 8:32 AM ET
Member Since: 11/12/2009
Posts: 279
Back To Top

Ok, it's good to see I'm not the only one with late mailing scenerios. Mine  are on the rise. BUT by receiving them in the system when we actually do get them is rewarding the sender for not following the rules.  JMO  I know some will say "stuff happens", then  PM, it's not so hard. The ones mailing so late do not open up the lines of communication.

Date Posted: 6/21/2012 1:32 PM ET
Member Since: 7/19/2008
Posts: 15,476
Back To Top

We are basically required to mark them received.  (The books that we do not need to mark received are the ones where they both failed to mark the book mailed AND we got a second copy.)  But we do have the RWAP option, to highlight the late mailing.  At that point there is a space to ask for your credit back.

Date Posted: 6/22/2012 1:14 PM ET
Member Since: 1/20/2007
Posts: 7,052
Back To Top

I ordered 3 books from a member the beginning of May. She marked them mailed 5/4 and I waited and waited. She lives in RI and I live in MA, so I was sure she had not mailed them on the date she marked them mailed. Finally, the day after they officially went lost, they showed up. The postmark? May 4. LOL I was wishing I HAD pm'd her about them not showing up, because I'm betting she was on the other end of the transaction thinking about that lazy MA member who couldn't bother to mark received the 3 books she had sent me.