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Topic: PO killed a book; what do I do now?

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Subject: PO killed a book; what do I do now?
Date Posted: 3/30/2010 8:58 AM ET
Member Since: 9/4/2009
Posts: 291
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Yesterday the PO returned a hardback book that I had mailed the week previously.  It had been cut in half, folded, and the mangled lumpy remains were stuffed into a gee-we-are-sorry, cause -we-care-about-you (return to sender) bag.  Now what?  The requestor needs to have her credit returned and get put back in line for her book, but I don't know how to do that.  Or who does that. [How do you cut a hardback in two?]  And I am sure that I am out the postage to mail the book, too.  {Or even fold a hardback?}  Does anyone have suggestions about where to find tank-proof mailers that are affordable?  What do I do now?

Date Posted: 3/30/2010 9:01 AM ET
Member Since: 4/25/2007
Posts: 11,496
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Jackie, go to the bottom of this page and click on "contact us" and send a message to the PBS team about what happened.  Ask them to go in and cancel the transaction (they are they only ones that can at this point).  Also, PM the receiver and let them know what happened and that the PBS team will be cancelling the transaction so she'll get her credit back.

Date Posted: 3/30/2010 9:09 AM ET
Member Since: 9/4/2009
Posts: 291
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Thanks!  I will let her know immediately, and contact the PBS team.  Now, about those tank-proof mailers......  :)

Date Posted: 3/30/2010 9:21 AM ET
Member Since: 8/23/2007
Posts: 26,510
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What did you mail it in originally? I will usually use a box for hardcovers.  I order a lot from Amazon and a couple of book clubs so I usually have small book sized boxes around. Sometimes I use a cereal box.  If I can't find a box around the house then I use a bubble mailer.  I never just wrap a hardcover in paper and send it out.  I don't send out that many hardcovers so I usually have a box of some kind handy. 

Date Posted: 3/30/2010 9:26 AM ET
Member Since: 9/4/2009
Posts: 291
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This was not wrapped in paper.  There was cardboard and plastic and miles of tape around it.  Guess it was just my turn to be hit by the Gotcha fairy... What makes it so bad is that this was a craft book, probably to be a keeper for all the great patterns inside.



Last Edited on: 3/30/10 9:27 AM ET - Total times edited: 1
Date Posted: 3/30/2010 11:07 AM ET
Member Since: 8/16/2007
Posts: 15,187
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Some members do report carriers that are bound and determined to get those books to fit into too small mail boxes.

I mail almost all of my HC books in brown postal paper if I don't have a large bubble wrapper to reuse. I have never had one reported as damaged nor have I had one show up damaged that had adequate tape on the paper. There was nothing that was going to save a book that got cut in half unless you put it in a steel box.

Bummer the USPS had to destroy a perfectly good book :(

Date Posted: 3/30/2010 12:24 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I would take the package to the post office and demand they return my postage.  I'm not sure you will get it, but it's worth a try. 

Date Posted: 3/30/2010 5:09 PM ET
Member Since: 9/4/2009
Posts: 291
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Um.....where I live it is considered bad form to demand anything at the post office.  What I am really curious about is what type of equipment they have that would cause such destruction.  I may take the lump and ask where my wrapper(s) went wrong.  Maybe then they would offer to refund postage....but I don't think so, either.

Date Posted: 3/30/2010 9:19 PM ET
Member Since: 2/28/2008
Posts: 2,553
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Oh ya, I just LOVE those nice little "sorry" wrappers from the post office. I received that with an empty envelope once.

Date Posted: 3/30/2010 10:30 PM ET
Member Since: 2/5/2007
Posts: 30,800
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You can demand all you want at a post office, you still will not get your postage back if you do not buy insurance.   How do I know this?  Been there - done that.