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Topic: Is my PO misinformed? --- UPDATE in 1st post

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Subject: Is my PO misinformed? --- UPDATE in 1st post
Date Posted: 6/8/2012 1:51 PM ET
Member Since: 11/30/2007
Posts: 4,953
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This morning I brought in a few PBS packages to my PO. I had no problems with my packages but since I am a regular customer there, the Postmaster wanted to make sure I was informed of a new rule. She knows that often I will use my own stamps for media mail and go to the counter if they weigh over 13 oz. or if I just want to check and make sure that I had the right amount of stamps on them.

Here is the new rule that she informed me of: If any packages are going out First Class, I can use any denomination of stamps, $1 stamps, 85 cent stamps, etc.  BUT, if I use media mail to mail out my packages, I can ONLY use stamps with the denomination of 20 cents or below, because anything above that is only recognized as First Class.

In other words, if I send out a media mail package for $2.89 with my own stamps, I would have to put on the package, 14 (20cent) stamps, 1 (5cent) and 1 (4 cent) stamp. That is a TOTAL of 16 stamps on one package! Whoa, how are they all going to fit on one package? Plus, that would be only if I had 20 cent stamps, the amount would be even worse if I only smaller denominations of stamps.

When I asked her what the purpose was, she had no answer. I certainly can't understand why, can you?

*****UPDATE - 6/28/12*****

Yesterday, I  finally went back to my PO for the first time since I posted this on the 8th. Since the 8th, I've been using PBS postage because I didn't want the rift mostly, but it wasn't the main reason.  I went this time because I had 2 large book orders of which I had boxed and needed them to place the poster stickers on them. After waiting for a couple of minutes, my son and I walked up to the next clerk and she told us she would be right back. The other clerk, who is quite familiar with me coming in with packages of stamped media mail packages before, made a point of telling me that I can use stamps, without me even mentioniing it. She told me that she had been watching for me so she could tell me. Next, our clerk came back, and she too is familiar with my stamped media mail packages. This clerk told me the same thing that I could use stamps, but she also added that she was surprised when I was told that info, she couldn't believe it and had no idea where that all came from. I replied back that it made absolutely no sense to me and she agreed. While there,  I also noticed that the lady (their Postmaster) who originally gave me the misinformation, was not there.  That last bit of misinformation was the fourth time she had not given me the right information. If I wasn't so close to this PO, I wouldn't go there, but it is and I do like the other clerks who are quite gracious. I'm just so happy that I can now feel free to bring my media packages in there stamped with all the stamps that I previously purchased, without any hassle. Thanks everyone for all your help, I was ready if I had had stamped media packages on what to say. Luckily, I didn't have to say anything. :)


 



Last Edited on: 6/28/12 1:31 AM ET - Total times edited: 2
Date Posted: 6/8/2012 3:51 PM ET
Member Since: 7/7/2007
Posts: 4,815
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I'm not one of the postal folks, but that's news to me.  I'd politely ask to be shown the section of the Domestic Mail Manual (DMM) that states this "new rule".

Date Posted: 6/8/2012 6:02 PM ET
Member Since: 1/21/2009
Posts: 11,689
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I don't think this is right.  Sounds like her pet peeve to me.

Date Posted: 6/8/2012 9:32 PM ET
Member Since: 8/27/2005
Posts: 4,125
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We need to start collecting these "rules".  Some of them are really comical.

Diane

Date Posted: 6/8/2012 9:45 PM ET
Member Since: 12/28/2006
Posts: 14,167
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I'll ask next time I'm at the counter, my staff are very good (and well trained).  But frankly, sounds kinda bogus to me...there's no real point to it. As the OP mentions, I don't see any legit reasoning behind such a rule.

I get packages all the time with $1 stamps on them, now they can only be used for certain rates?  I don't think so, that would be so inefficient of USPS.



Last Edited on: 6/8/12 9:47 PM ET - Total times edited: 1
Date Posted: 6/8/2012 10:09 PM ET
Member Since: 7/30/2007
Posts: 4,275
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I am a postal worker. Your post office is flat out wrong.  the stamp would only be a first class stamp if it said "First Class" on it. Yes, they are commonly called "first class" stamps because they are USUALLY used for a first class letter. the same way a $5.15 stamp is called a "priority mail" stamp because 5.15 is the flat rate envelope rate. that stamp can be used for ANY package, not just priority mail. 

Date Posted: 6/9/2012 8:22 PM ET
Member Since: 8/27/2005
Posts: 4,125
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Thank you Brandy, it's so nice to have a postal worker posting here.  You obviously care about getting the correct info out, it would be nice if all postal workers were like you!  smiley

 

Diane 

Date Posted: 6/9/2012 9:40 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Thank you Brandy, I was also hoping a postal worker would come by and comment!

Date Posted: 6/10/2012 2:21 AM ET
Member Since: 11/30/2007
Posts: 4,953
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Thanks Brandy, your info is greatly appreciated, especially coming from a postal worker. I have no idea where this PO gets their information from and this is not the first time they have misinformed me. A couple of weeks ago, I spent a lot of money on stamps, dollar stamps, 85 cent stamps and Forever stamps just to use on my media mail packages from here. To have her tell me that I can no longer use them unless they are first class seemed ludicrous to me and for no purpose. Can't wait to hear her reaction when I bring in a package with those stamps on them. At least now, I have backup thanks to you and other members who replied.



Last Edited on: 6/10/12 11:27 PM ET - Total times edited: 1
Date Posted: 6/10/2012 2:31 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Can you imagine the mess if she was correct?  This, this, and this stamp can be used on only first class.  This, that, and the other stamp can only be used on parcel post...and so on.  A total nightmare. 

Stamps represent prepaid postage, and can usually be used for any need/rate so long as the total adds up to the correct amount.



Last Edited on: 6/10/12 2:31 PM ET - Total times edited: 1
Date Posted: 6/15/2012 10:53 AM ET
Member Since: 1/31/2012
Posts: 20
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It's so aggravating when good post offices and postal employees (like mine) get a bad reputation because other post offices act this way.  It's tough to stand up for your company when there are uninformed (or sometimes just ignorant) employees out there.

If my clerk or I don' t know the answer to a customer's question, we investigate.  If we cannot answer it at a local level, we take their phone number and do the research so our customer gets the service and the CORRECT info they are entitled to.  It makes me so angry to read about the poor experiences people have with some post offices because I know of so many offices that go above and beyond for their customers like mine does.

Please don't judge the USPS as a whole by the actions of the uninformed few!  We value our customers!

:)



Last Edited on: 6/15/12 10:54 AM ET - Total times edited: 1
Date Posted: 6/15/2012 3:57 PM ET
Member Since: 12/28/2006
Posts: 14,167
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No worries Mary.  My local USPS branch is also excellent, always friendly with accurate information!

Subject: reply to comment b diane k
Date Posted: 6/16/2012 11:11 PM ET
Member Since: 6/25/2006
Posts: 382
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Date Posted: 6/8/2012 9:32 PM ET 
Member Since: 8/27/2005
Posts: 3,491 
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We need to start collecting these "rules".  Some of them are really comical.

Diane

 

i argree   maybe get it pubslihed too

 

 

 

Date Posted: 6/27/2012 4:39 PM ET
Member Since: 4/28/2009
Posts: 9,515
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And when PO workers give poor service, all government workers get included in the "bad rep".  I was soooo glad when the Air Force started using the "service before self" motto since I could use that even with the civilian workers I supervised.

Date Posted: 6/28/2012 1:32 AM ET
Member Since: 11/30/2007
Posts: 4,953
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Bumping up!

Date Posted: 6/28/2012 11:58 AM ET
Member Since: 12/28/2006
Posts: 14,167
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Yay Connie, glad your postal staff got that straightened out! 

Your observation regarding the local postamaster reminds me of my local branch.  I've met most of the staff and they are all very nice (one even hugs me if we run into one another around town).  Our counter clerks are very well trained and I've never caught them in a mistake.  If they have an advanced question, they ask a senior counter clerk that appears to know everything (she also seems to keep current on all their e-mail updates and policy changes).  But over time I've noticed some tension between the staff and the postmistress, I don't believe she's a knowledgable as her understaff.  I'm not even sure they particularly like her, sometimes I get the impression they are efficient despite her lol.  I've heard elsewhere that there's alot of pressure on the employees in the postmaster position to cut costs in their units.



Last Edited on: 6/28/12 12:00 PM ET - Total times edited: 1