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Topic: Paid for upgraded membership but still seeing limited features...

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Subject: Paid for upgraded membership but still seeing limited features...
Date Posted: 3/5/2017 9:25 AM ET
Member Since: 7/25/2014
Posts: 2
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Hi - I recently paid the $20 to upgrade to the Standard membership, but my wish list is still limited to 200 books and i'm not seeing any of the other Standard Membership features. Has anyone else enountered this?

thx.

Date Posted: 3/5/2017 9:56 AM ET
Member Since: 9/25/2008
Posts: 3,667
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You still have the Limited Membership designation on your profile so it doesn't look like you got the Standard Membership. I'd contact the team and they can look in your receipts and get it straightened out. They can likely figure out the glitch and fix it for you.

 

Date Posted: 3/5/2017 11:19 AM ET
Member Since: 7/19/2008
Posts: 15,400
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PBS is in the lower right corner under Company, then Contact Us, then Send Us Feedback.

Live Help cannot do anything about money or membership levels. You need to contact the Team.

Date Posted: 3/5/2017 5:09 PM ET
Member Since: 2/12/2006
Posts: 4,317
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If you had time left on your limited membership, wouldn't they let that run out before changing to a full year of standard so you wouldn't lose any days? 

Date Posted: 3/6/2017 1:38 PM ET
Member Since: 4/2/2007
Posts: 5,597
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Yes, your Limited Membership has to run out before the Standard one kicks in.

Date Posted: 3/6/2017 2:07 PM ET
Member Since: 8/26/2008
Posts: 738
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If you paid $20, then you purchased a standard membership which takes effect when the limited runs out.unless it is within 45 days of renewal See below

If you are within 45 days of your Limited service expiration date, you should consider purchasing Standard Annual Membership instead. In that case, the Standard Membership features will begin instantly and will extend a year past your current expiration date.

It is only $8 to upgrade a membership for the balance of the time left on your limited membership,