I would use the Contact Us link and forward the PM to the site administrators.  There is no rule about using plastic, but there IS a rule about being courteous to other members, and that PM was rude.  I would report it.

I'm usually nice and really wasn't with my first response but her initial PM was so rude that I just couldn't nice up my response.  The thing that gets me the most is that the book was in perfect condition.  I could understand the complaints if the book were damaged and of course I would've given her back a credit but her second response was insulting and uncalled for, I thought.  Still, it made me wonder if I missed a new rule and wanted to check first.  Thanks.

They were rude, and their remarks were uncalled for.

Plastic is not  required. I don't believe you can have it both ways and complain about it not being used if you don't RC for it. Either step up and ask for it or live with others not using it and keep your disapointment to yourself.

And I always wrap in plastic. But I don't expect everyone else to. When I do, I'll RC for it.

What Cindy said.  Although some of us may wish otherwise, plastic is not required.  If the receiver wishes to require her books be mailed in plastic, she needs an RC stating that...I've seen several for exactly that purpose, and then the receiver has grounds for RWAP.  Otherwise it's just whining.

What everyone else said.

Most definitely report it to the PBS team.  They'll just continue on with that kind of behavior if they aren't called on it.  It may even get worse.

I would send that PM to the Team. That response is out of line. Talk about 2 year olds.

I would definitely report it.  There has been a lot of discussion on the boards lately about whether PBS should require plastic or not, but it is not currently required unless the requester has an RC.  Yes, I always wrap in plastic, but I don't expect everyone to do so and so far I haven't received any damaged books - except for one book that was returned to me by the post office in one of those "I'm sorry" bags that had been so destroyed that only my return address was legible - and the plastic certainly didn't save it.

In other words, what everyone else said.

Yes, report them. 

I'd be curious to know who this person was. 

& its tempting to not participate when one person is rude to you.  But there are plenty of other people who are not, so don't give up on PBS.

You can always put them on a list of people you want to avoid and cancel the request if you get another from them.

I would too!

I'd be curious to know who this person was.

Lol.  My thoughts exactly - *wink, wink*.

I'd be curious to know who this person was.

Lol.  My thoughts exactly - *wink, wink*.

I think a lot of people are thinking it

I think a lot of people are thinking it

::::raises hand::::

hmmmm I have no idea who you all could be thinking about!  your comments are making me laugh!

Sorry you had snarky/rude PM-I think people find it easier to be rude when hiding behind a computer.

My advice is to just let it go. No one but the recipient knows what the package looked like when it arrived. 

No need to start a "rude PM reporting" war. 

Argh.  That two year old comment would really piss me off.  As if any two year old I've ever met could be trusted with scissors and tape?   Oh yes, let's now get the packing tape out of your hair without it hurting. 

Coming from a part of the country where we basically have a rainy season and a long dry spell,  I figure if someone wants plastic from me, THEN THEY SHOULD POLITELY ASK FOR IT.  

I do reuse plastic.  But I am never going to go and buy plastic to wrap a book.  Never.   Please don't leave because of one snarky PM.  We want your pretty books.

(I won't respond.  I'd report it to PBS.)

I think a lot of people are thinking it

Marco!

That was just plain rude! I use plastic most of the time when I send out books but I certainly don't expect others to do it. If I did I would have it as a requestor condition. She has no grounds to back her up as PBS does not require us to use plastic. She's just being snarky and her remarks are uncalled for. I wouldn't send her another book if you can help it.

You've been on here for a long time and mentioned that up until this person you've had no problems before. Don't let her get to you and continue what you've been doing all along.

While I'm a proponent for the use of using recycled plastic to package PBS books for mailing - it's not a requirement, and I understand why.  Most books wrapped without it make their journeys just fine.  I don't have an RC for it because I understand that.  More books I get that are damaged en route get that damage from being mis-wrapped in manila envelopes.  I get nervous when we can't get to our rural mailbox because of snow (like this past week) and a mail carrier who doesn't want to close the mailboxes.  I get a large share of my books from members who live in sunny states that don't get a lot of precipitation.  I would prefer that members give more thought to where they are mailing their books.   I guess that I'm lucky that I mail to places that don't get precipitation even though I always use plastic. 

Please don't let that member get to you.  How long has she been a member?  Can't be too long if she thinks plastic is a requirement.  I'm sorry she sent that PM because she only hurt her "cause" and herself by doing so.  Maybe she thinks that if she does this enough members WILL think it's a requirement.

On another note - more and more "plastic" products are being made from corn and other renewable sources.  They have some marking on the labels - I can't remember what it is right now.  I believe those are very bio-degradable.  I'll  try to find it again. But don't wait for it - I' m easily distracted!!  ;)

Ruth

Wow, that really was a rude response. Maybe she just didn't realize that plastic is an option, not a requirement? Still doesn't excuse the rudeness, but maybe explains it a little.

I confess that when I was a newbie, I didn't read carefully and thought plastic was a necessity. I got my first water damaged book, and immediately wrote a PM to the sender asking for her to return my credit. (I, however, was very polite.) Then of course I came on this board and learned that I was wrong, wrong, wrong. I was mortified. I PMed the sender back right away, apologized profusely and told her to please keep the credit. She was very kind about it, and I was grateful that my faux pas didn't tick her off royally! Just shows I should've read more clearly.

The good news is that now that I know that I don't have to use plastic, I'm able to wrap my books a lot faster! lol

I always second guess posting when I'm aggravated and almost let this go but figured I'd ask for feedback and see if I was just being overly sensitive or if she was being unreasonable.  I will make more of an effort to use plastic when I can.   I don't get it at the stores because I use knitted bags whenever I shop and I use most of the bread bags, etc. to clean up after the dogs so it leaves me with little extra.  I may look into those earth friendly baggies, they sound like a good compromise but I won't be sending them to her because she's not getting another one of my books.    I don't feel right revealing the member here (ok, I'd love to but I won't) but I just did a board search and she hasn't posted any messages to any boards, there is no profile, she's a boxer and the oldest book posted seems to be about a year ago so she's not exactly a brand-newbie.

What bugs me the most about this whole thing is the fact that there wasn't even a mild "thank you"  for the near new book I sent anywhere in her two PM's.   She came across like she was entitled to a perfect book that should have been wrapped in a pretty perfect package and berated me because I didn't read her mind and meet her expectations.  That's what put me off so much.   My teenage kid has better manners.

I think a lot of people are thinking it

Me too!