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Topic: Paperback VS Hardcover question now

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Subject: Paperback VS Hardcover question now
Date Posted: 11/17/2010 8:47 AM ET
Member Since: 8/3/2010
Posts: 78
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Wow, bad week for me I guess.  I sent a book off and when I entered the ISBN it came up as hardcover and I must have missed it. There are 2 ISBN's for the book when you look at it in transactions. The receiver wants credit back, as they only collect hard cover books. (This is no problem for me, I just want to understand what to do in the future if there are 2 ISBN's, and paperback is not a choice)

Date Posted: 11/17/2010 8:50 AM ET
Member Since: 7/31/2007
Posts: 2,690
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if your book does not meeting the listing for the ISBN that is on the book then you have to post it as a book without an ISBN.

must match:  Title, Author, Binding Type, and ISBN.



Last Edited on: 11/17/10 8:51 AM ET - Total times edited: 1
Date Posted: 11/17/2010 8:56 AM ET
Member Since: 8/3/2010
Posts: 78
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Ok, thank you. I just posted so many at once, I must have missed it.

Date Posted: 11/17/2010 10:27 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If the binding doesn't match the ISBN on the book-do NOT pick one from teh list that comes up.  The ISBN and binding have to match.  I think that list that comes up when posting books just causes confusion. 

Date Posted: 11/17/2010 12:26 PM ET
Member Since: 8/3/2010
Posts: 78
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Yes, I see I have to be careful in the future. I totally admit my mistakes

But..............I'm getting a little flustered...I can just imagine that the person that  "Needs"  this book in a Hard Cover will not be using it LOL, as it is a cookbook afterall. Gosh,  I am getting very good at letting things slide off my back this week.

Date Posted: 11/17/2010 1:04 PM ET
Member Since: 6/12/2009
Posts: 81
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Tracey,

As someone that mainly collects hardcover books, I can tell you that many times I already have the book in paperback but am looking for something that will hold up a little better over time.

Date Posted: 11/17/2010 1:38 PM ET
Member Since: 1/17/2009
Posts: 9,671
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Yes, I also sometimes order hardcover versions of books that I already have in paperback.

To some people, binding does not really matter, they are hapy with the book either way. But .... .for people who it does matter to, it really matters.

In order to avoid this in the future ... post books by typing in the ISBN off the back of your book. Ignore that list that comes up of other books completely. There will NOT be another book that is in the list with YOUR ISBN. If the listing that comes up for your ISBN is the right binding (and title and author), you can continue posting the book.

People also get into trouble by searching the book title, and then posting the book from the listing page without checking the ISBN at all.

Date Posted: 11/17/2010 2:31 PM ET
Member Since: 9/5/2010
Posts: 238
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I'm going though this now.  Sender refuses to give me back my credit, even though she listed a TPB as a Hardback angry

Date Posted: 11/17/2010 3:45 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Bummer PL.  Life is busy and we sometimes make mistakes.  Best to follow Tracey's example, be gracious and chalk it up to a learning experience.  Hope your sender comes around.

Date Posted: 11/22/2010 7:49 PM ET
Member Since: 10/13/2010
Posts: 4,314
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I think this is kind of the problem I just now posted about...

I ordered a paperback book or so I thought it was paperback.  PBS states clearly the book was paperback but what I got was hardcover. sad

Date Posted: 11/22/2010 9:28 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Life gets busy and it can be easy to miss the binding when posting books (I'm sure my turn is coming some day soon). 

But binding must match, so if this is a problem for you Amber you should RWAP this transaction.  But RWAP is the correct response and returns you to your former place on the waitlist.  If you just mark the book received, you would have to start over at the end of the wishlist. 

Whether or not to request a credit refund is up to you.  You will also want to consider under what circumstances you will  consider this transaction 'resolved'...a polite response, credit return...?

Date Posted: 11/22/2010 11:28 PM ET
Member Since: 10/13/2010
Posts: 4,314
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Yeah, I understand it was an honest mistake.  I'm sure I've made my share of those in life. smiley

I asked for the credit back so I will see what she says.