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Topic: Partial Shipment

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Subject: Partial Shipment
Date Posted: 8/10/2016 10:48 AM ET
Member Since: 2/13/2007
Posts: 2,272
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I requested 4 books for a friend from one sender, 3 paperbacks and a hardback. My friend received one book today, the hardback, but no paperbacks. I am assuming the sender is sending the three paperbacks separately but my problem is how do I mark just one book received? The options are: -  all books in good condition. -- problem with one or more books -- I haven't received the books. Should I wait until all books are received and mark them received then? In 9 years of swapping, I've never had this come up and it is against my nature to not mark a book received when it is received. There was no communication from the sender saying he/she was mailing them separately. I am stymied and would appreciate advice.

Date Posted: 8/10/2016 11:30 AM ET
Member Since: 3/25/2014
Posts: 2,793
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I did not know on PBS that you have to mark an order together and you can not mark each book received separately.  

I does not work that way on the sister sites.  

Date Posted: 8/10/2016 11:53 AM ET
Member Since: 8/16/2007
Posts: 15,200
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You should be able to break the shipment down and receive just the one book by using the Problem with one or more book and then selecting the Book Missing from Shipment option on the ones you didn't get. That option just puts them back out there waiting to be received (or go lost).

 

Date Posted: 8/10/2016 12:04 PM ET
Member Since: 2/13/2007
Posts: 2,272
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The help center says using the "problem with one or more book" generates a PM to the sender stating that one or more books were missing from the shipment. My friend said the package was intact so none fell out en route. If only the sender had sent a quick PM to say that the books were coming in separate shipments. Think I'll just wait until the paperbacks arrive and mark them all at once rather than causing another member to have to deal with a "problem" transaction. If the rest of the books don't arrive in the next two days, then I'll go the "problem with books" route.

Date Posted: 8/10/2016 5:45 PM ET
Member Since: 4/28/2009
Posts: 9,721
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I have seen multiple times in the forums that people mention mailing a HC separate from several PBs in the same order to avoid the package tearing open since books are different sizes.  Personally, when I have such an order to send I use a box to avoid such a problem.

Before doing anything, I would PM the sender to be sure the books were mailed separately.

Since PO will seal up badly split packages to send on their way, it may not always be possible to tell if package arrived 'intact' or was sealed along the way after breaking open.....Within past couple years, I had a package mailed with multiples that was missing some upon arrival and it didn't look as if it had been damaged at all.

Date Posted: 8/11/2016 5:25 AM ET
Member Since: 6/30/2008
Posts: 2,916
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When you receive a request for multiple books there is a way to ship in separate packages and show that fact when you ship. Apparently the member who shipped your request did not notice this feature.

Date Posted: 8/11/2016 4:58 PM ET
Member Since: 12/28/2006
Posts: 14,177
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If you cannot seperate the books on your end, I would not mark it received until all are received.

 

Date Posted: 8/13/2016 12:11 AM ET
Member Since: 1/30/2010
Posts: 8,414
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Any update?

Date Posted: 8/13/2016 7:15 AM ET
Member Since: 2/13/2007
Posts: 2,272
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Several days have passed without any paperbacks arriving. PMed the member, no response. Marked the hardback received and the others as missing from the shipment, which also generated a PM to the member that there was a problem with the shipment...no response. Perhaps the member is on vacation, but I am left frustrated not knowing what's happening. I certainly don't mind receiving books in two packages but a PM alerting me to the fact would have saved me uncertainty I'm currently in, not to mention my friend keeps asking when the rest of his books are coming. No good deed goes unpunished...

Date Posted: 8/13/2016 8:19 PM ET
Member Since: 1/30/2010
Posts: 8,414
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Thanks for the update. Please keep us posted.

Date Posted: 8/14/2016 3:29 PM ET
Member Since: 2/13/2007
Posts: 2,272
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Heard from the sender, complete with tracking numbers. The hardback made it here in three days while the paperbacks seem to be languishing in Jersey City since early last week, hopefully arriving this week. So glad to know what's what! Isn't it amazing that two packages mailed at the same time to the same address can have such different travel times?!

Date Posted: 8/14/2016 3:38 PM ET
Member Since: 6/30/2008
Posts: 2,916
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I have seen to strange things with media mail.

Date Posted: 8/19/2016 8:42 AM ET
Member Since: 2/13/2007
Posts: 2,272
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Update, the missing three books have been sitting in Jersey City since 8/7/16, so today I initiated a missing mail search...hopefully they can unearth the books and send them on their way, altho I am losing faith as the days tick by.

Date Posted: 9/6/2016 2:32 PM ET
Member Since: 2/13/2007
Posts: 2,272
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FINAL UPDATE (and vent): Well, this transaction ended with a bang! The books never left Jersey City and were declared lost last week. Yesterday I started to get a series of escalating PMs from the sender, berating me for having books sent to a friend instead of to me, insisting that my friend had received the books and that I needed to go search my friend's house to find the books, etc., etc. He wanted his credits, and by God, he was going to get them from me. By the 3rd PM I realized that he was only looking at the tracking # of the hardback which was delivered and marked received. I suggested he look up the tracking # for the missing paperbacks sent separately and he could see they were still in Jersey City. But for some reason, despite him providing that # to me several weeks ago, I then had to send him the tracking number #. That lead to a PM about did the PO think he was mailing drugs?...I swear I spent half of the holiday PMing this member. So fed up. Today another PM arrived, this time apologetic and wanting to send me more books for free to make up for everything. A firm response of "No thank you, I don't want 4 books that you are going to choose for me" will hopefully be the end. Any more PMs and I'll be reporting this member for harassment. What happened with the books was not his fault, but the way he went after me yesterday was ridiculous and definitely put a dent in my Labor Day.

Date Posted: 9/6/2016 2:51 PM ET
Member Since: 3/25/2014
Posts: 2,793
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I do not know what happened to that package. I can offer speculation, sender did not put enough postage. 

I had an experience a few years ago......     While waiting to long to receive a package, sender and I started to pming each other.

I asked about postage, how did they get the postage, what method of postage and how much?  I got a vague answer.  

I finally received the package just before it went lost.  The postage was like $1.30 from the kiosk at the Post office.  At that time it would have cost at least  $2.00 to $2.20 to mail that package.  I think someone at the post office stopped it because of not enough postage and later another person decided to send it thru.  

Again just speculation.  



Last Edited on: 9/6/16 2:51 PM ET - Total times edited: 1
Date Posted: 9/6/2016 4:42 PM ET
Member Since: 2/13/2007
Posts: 2,272
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Today the sender did talk to someone at USPS and was told the package was destroyed, or ripped open and scattered, by the postal equipment, which was my guess after I saw it sitting there a week. I filled a Missing Mail search, complete with book titles, ISBNs, but heard nothing back so assumed there was not enough left to find.

Date Posted: 9/7/2016 2:35 PM ET
Member Since: 8/26/2006
Posts: 9,336
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What a shame! I'm glad the Post Office was able to give him that information, at least. Sounds like a jammed mail sorting machine to me -- one with an attitude.