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Topic: Partly my fault...what can I do?

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Subject: Partly my fault...what can I do?
Date Posted: 8/6/2009 10:52 PM ET
Member Since: 7/26/2005
Posts: 137
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I mailed a requester a bulk order of three books right before I went on vacation for a week. In my haste to get out of town, I neglected to mark the books mailed. I understand--it was entirely my fault. I had another order at the same time, same problem.

When I got back from vacation I was mad at myself when I saw the e-mails from PBS saying that the orders had been canceled. I immediately PMed the people and told them that I had mailed the books anyway. One person said she had received the book that day and she marked it mailed and that was great.

The person with the bulk order responded to my PM saying that she automatically got on the list to have one of the three books sent to her and it was already on its way. But that was the last I heard from her. I sent another PM asking for her please to go to her transaction archive and mark the books mailed...if she wanted to pass on marking the duplicate mailed I would understand, but I did send the books, I paid out a nice chunk to mail them and now I'm out three books with no credits for them.

Is there anything I can do or am I just out of luck?

 

Date Posted: 8/6/2009 11:00 PM ET
Member Since: 4/25/2007
Posts: 11,520
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The person you sent the books to can't mark them mailed.  They can mark them received in their transaction archive but they don't have to, especially if they end up getting a second copy of the book from another sender.  PMing the other members to let them know what happened was the right thing to do.  The gal that'll get one duplicate doesn't have to give you the credit for that book but if she hasn't gotten the other 2 books from someone else, she will need to mark them received.

The help docs specify:

If you received (or will receive) two copies of the book, you are not obligated to give a credit to the sender whose transaction was canceled.  If you got (and will get) only one copy, you should mark the book received so that the sender gets credit.

Date Posted: 8/6/2009 11:08 PM ET
Member Since: 7/19/2008
Posts: 15,448
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According to the help, you are basically out the credits.  And I have heard from others that there is an effort to self police the site by not giving the credits to folks who fail to mark the mailed by buttons.  You are totally at the receiver's mercy.  It is their decision.  If you are lucky, she will mark the ones that are not about to be duplicates as received.  I'd recommend not PMing her more.  (You do not want to risk making her feel nagged.)

Date Posted: 8/6/2009 11:57 PM ET
Member Since: 1/17/2009
Posts: 9,860
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 And I have heard from others that there is an effort to self police the site by not giving the credits to folks who fail to mark the mailed by buttons. 

This is completely against PBS rules, unless you receive a 2nd copy of the book.

Date Posted: 8/7/2009 1:35 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Self-policing the ones who don't hit the mailed buttonin time?  Wow!  If people are spooked about marking a book RWAP - I can imagine what will happen if this takes hold.  The PBS guidelines cover that and if you get the book you should give them the credit as per the guidelines.  Amazing!  I guess some members have more time to worry about that than I do.

Ruth

Date Posted: 8/7/2009 5:36 AM ET
Member Since: 7/19/2008
Posts: 15,448
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That self policing was a comment about when a duplicate book has been sent.   Which it has been in the case mentioned.  There are folks on another thread saying to not mark the first book received.  (Which would have been canceled when it wasn't marked mailed.  Otherwise there would never have had a duplicate.)   PBS says the first of duplicates does not have to be marked as received. 

Face it, if there are duplicates due to not pushing the button, then it ends up with either the sender or the receiver eating that credit.  If the book is WL, then it is not a big problem because you can turn it around without a problem.  But if the FIFO is long, that is another issue.  In such a case, her mistake would be paid for by the receiver if they marked the first copy as received. 

Date Posted: 8/7/2009 10:48 AM ET
Member Since: 7/26/2005
Posts: 137
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I meant mark received, not sent...and like I said, I was specific that she didn't need to mark the duplicate received, but the other two would have been nice. I have sent out hundreds and hundreds of books and this was the first time this had happened to me, unfortunately it was on a book order of three books. It wouldn't sting so badly if it was just one, but to not receive anything for three books is tough.

Date Posted: 8/7/2009 11:27 AM ET
Member Since: 8/23/2007
Posts: 26,510
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She needs to mark the 2 non-duplicates as received. If she refuses to do so or respond to your PMS then you can contact PBS.  They can send a warning to her to mark those 2 as received.

Date Posted: 8/7/2009 11:42 AM ET
Member Since: 8/16/2007
Posts: 15,194
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That self policing was a comment about when a duplicate book has been sent.   Which it has been in the case mentioned.  There are folks on another thread saying to not mark the first book received. 

This has nothing to do with "policing". If the person receives a second book through the system, they do not have have to mark the first one received. Why should they pay twice for a book they only ordered once? Yes, they can repost it and send it out, but then they are out the postage. Some people just cannot afford to that and they shouldn't have to when they are not the ones who didn't do what they were supposed to.

 

In the OPs situation, two of the books should be marked received. If she hasn't responded and it has been at least a week, send in feedback and the site will let her know that just ignoring you is not acceptable.

Date Posted: 8/7/2009 12:25 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I'm not sure if any of these comments were directed to me, but my only point is that some people are confrontation "challenged" as it is.  As long as everyone follows the guidelines, then it should be fine.  I'd just hate there to be a backlash of sorts with angry senders (in the wrong)  who afater reading the "self-policing" comments might confront the receiver who got duplicate books and abided by the rules.  If I gave a wrong impression, I'm sorry.

Ruth