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Topic: pbs postage problems.

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Subject: pbs postage problems.
Date Posted: 11/20/2010 1:51 PM ET
Member Since: 7/7/2005
Posts: 87
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I just used pbs postage and the whole system is erroring.  I even had an error while typing this text.  The problem is, I paid for the postage, but the whole system errored and did not give me the printable postage.  Now I am out the money and cannot even mail the book without repaying for postage again.  Do I have any recourse here?  I really hate having to contact PBS because they are usually less than speedy with their response and this book will more than likely time out before I even get a response as to what to do.  Anyone have similiar issues before?

Date Posted: 11/20/2010 2:05 PM ET
Member Since: 5/15/2005
Posts: 1,328
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Can't you just reprint the postage label?

Date Posted: 11/20/2010 2:10 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Did you check to make sure you actually paid for the postage?  If you did then you should be able to just reprint the label.

Date Posted: 11/20/2010 2:28 PM ET
Member Since: 12/28/2006
Posts: 14,167
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They've been tinkering with the site this morning, apparently still not finished because my PBS pages are loading really slow.  Wait a couple hours, then try the above suggestions.  If that doesn't work, contact TPTB for a resolution.

Date Posted: 11/20/2010 2:39 PM ET
Member Since: 7/7/2005
Posts: 87
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I was able to go back and reprint the label.  I am having lots of problems with the site and it kept erroring on me.  Thanks for the responses.  They are probably still doing maintenance.  This will be my second time trying to post this message.  Hopefully they will get things worked out soon.

 

Tricia

Date Posted: 11/21/2010 12:12 AM ET
Member Since: 2/26/2009
Posts: 35,336
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I have found that anytime I've contacted tptb, they have been extremely prompt in replying.

Date Posted: 11/21/2010 12:32 AM ET
Member Since: 2/5/2007
Posts: 30,800
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Site has been down or wonky most of the day.  Glad you got it printed finally.



Last Edited on: 11/21/10 12:32 AM ET - Total times edited: 1