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Topic: I'm so peeveed

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Subject: I'm so peeveed
Date Posted: 11/14/2007 6:20 PM ET
Member Since: 1/11/2007
Posts: 1,646
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I ordered Master of Temptation TWICE.  First time it was lost in mail; second time I received his wicked kiss (also excellent but I had already read).  I pm'd the sender and hopefully she will straighten out. 

 

I really really want this book! 

 

:-(     (pouting)



Last Edited on: 11/14/07 6:21 PM ET - Total times edited: 1
Date Posted: 11/14/2007 7:48 PM ET
Member Since: 8/8/2006
Posts: 1,530
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Last Edited on: 1/19/09 10:50 AM ET - Total times edited: 1
Date Posted: 11/14/2007 10:31 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think I might have Master of Temptation.  I haven't read it yet though. Nicole Jordan right? Or is it Master of Desire that I have? Hmm.  Sorry you are having such trouble.  Hopefully they didn't send your book to the person who requested His Wicked Kiss. If she doesn't have the book you ordered she should give you a credit back so you can order the book again.

Date Posted: 11/15/2007 2:51 AM ET
Member Since: 5/3/2006
Posts: 6,436
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I have that one, let me know if it doesn't work out and I'll send it to you.

Date Posted: 11/15/2007 8:11 AM ET
Member Since: 1/11/2007
Posts: 1,646
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it is the nicole jordan book.  Since I've already ordered twice, I want her to get the right book sent to me, not order it yet again!   Thanks for your offer Willa.  I will order from your shelf it it doesn't work out. 

Date Posted: 11/17/2007 10:44 AM ET
Member Since: 1/11/2007
Posts: 1,646
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Heard from the sender; she asked if I would re-mail the book for her; supposedly the other person who received M of T by mistake  is re-mailing mine.  I asked for a book credit to compensate for mailing expense and I would re-mail with DC and PM it to her.  I think that's only fair, don't you? Personally, I think she should have offered this without my asking!

Date Posted: 11/17/2007 12:28 PM ET
Member Since: 12/21/2005
Posts: 1,012
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Yes, she's supposed to compensate for postage.  The Help Center says:

  • If she did,
  • and sent your book to another requestor, she can offer each of you credit or postage to send the books to one another; the sender can provide the addresses in Personal Messages.  When each of you get the correct books, you can mark them received.

Hope you'll get the right book soon!

Date Posted: 11/17/2007 1:44 PM ET
Member Since: 5/7/2006
Posts: 5,295
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With all this anticipation, I hope the book meets your expectations!

Date Posted: 11/18/2007 12:45 PM ET
Member Since: 1/11/2007
Posts: 1,646
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She did give me a credit but sent me sort of snarky response saying that she thinks I should have done it without asking for a credit.  I let her know that I  had been in her shoes  before and that I feel it would be taking advantage to let others bear the cost of our mistakes, however unintentional and innocent.    His wicked kiss is going in the mail today and I PM'd her the DC#. 

Sure hope I get M of T soon after all this!

Date Posted: 11/18/2007 2:36 PM ET
Member Since: 5/3/2006
Posts: 6,436
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Sheesh, what is with the epidemic of rudeness lately? It was totally her responsiblity, why should you pay for her mistake?

Date Posted: 11/19/2007 7:46 AM ET
Member Since: 1/11/2007
Posts: 1,646
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My feelings exactly but she chastised me for my lack of  "charity" and "courtesy."  I was perhaps more upset by her rude response to my completely reasonable request than the mistake in the first place.  I have half a mind to PM her the PBS libarian's recommendations.  She hasn't even responded to my last pm where I told her the DC# and mailing date in addition to how I felt about her PM.  Perhaps thats for the best, but I do feel I am owed an apology.  Sure wish we had a "do not order" list so I could make sure I don't order any more books from her.  As it stands you usually don't know who you are ordering from unless you order directly from their shelf (which is a pain to do since you have to do a lot of hunting to find what you want).

IMHO it is taking advantage of others to rely on their charity to correct our own mistakes.  I would never do so, but I guess some people don't have that problem. No doubt someday they'll reap their carmic debt, however. 

Date Posted: 11/19/2007 7:52 AM ET
Member Since: 7/31/2006
Posts: 14,634
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if you order through the system you can click on order more from this member or pm and their name will come up...

Date Posted: 11/19/2007 7:55 AM ET
Member Since: 1/11/2007
Posts: 1,646
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Thanks for the tip!  I'll have to make a note of it.

Date Posted: 11/19/2007 8:07 AM ET
Member Since: 5/7/2006
Posts: 5,295
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Geez, hope I don't get this person.

Date Posted: 11/19/2007 8:29 AM ET
Member Since: 1/11/2007
Posts: 1,646
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Here's what PBS says on the matter.  I'm tempted to PM to her, or should I just let the matter drop.  Perhaps it would be too snarky of me?

 

f you mixed up two requests and sent the wrong books to two people:
  • Contact both requestors.
    • Use the buttons on the active transactions for the books to let them know what happened.
    • The active transactions for books you have mailed with be on the Books I've Mailed tab, in My Account.
  • You can ask the requestors to send the books to each other
    • You provide the addresses in PMs.
    • You should also offer them each a credit or postage for sending the book to the proper destination.
  • When the requestors get the books they requested, they can mark them received.
    • This means the sender "breaks even" on these transaction, but each book ends up with the person who requested it.
  • If the books are delayed enough to have been declared lost at PBS:
  • If either of the requestors marked either of the books received with a problem, you got credit at that time.

Note: The best way to avoid mixing up requests is to:

Date Posted: 11/19/2007 10:10 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Unfortunately if you do the "order more from" thing, see that it's someone you've had a bad transaction with and then cancel-when you order again through fifo it will give it back to that person.  So you might have to wait after that until you find it on someone elses shelf.

Date Posted: 11/19/2007 3:11 PM ET
Member Since: 1/11/2007
Posts: 1,646
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major hitch.  We need a "do not order" list.

Date Posted: 11/19/2007 3:26 PM ET
Member Since: 7/31/2006
Posts: 14,634
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I've gotten around it by opening 2 screens..have one cancelled and ready to confirm the cancel and on the other screen order the book from another shelf by clicking to order then order more from member and get allt he way to the confirmation screen. I go to the cancel screen and finish that the quickly go to the confirm screen for the order and I've 'beaten the sy stem' at least 3 times....got tired of the same book timing out after 5 days and was on the 3rd day of the 3rd round and someone pm'd me to try this and it worked for me...

Date Posted: 11/19/2007 6:54 PM ET
Member Since: 5/7/2006
Posts: 5,295
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That sounds good. I had ordered a ladies book and after 3 days no response...I tried ordering from elsewhere and it gave it back to the other lady!

KarmelK - ,
Date Posted: 11/19/2007 7:01 PM ET
Member Since: 2/25/2006
Posts: 108
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I made this mistake once.  And I did return each person's credit.  But if someone sent the wrong book to me, I'd probably mail it on and not ask for the credit.  Knowing how I felt,  that person is probably already feeling pretty stupid and for a few stamps you could make them feel a little less depressed. It would be worth it to me.

But I do know how it feels to feel taken advantage of too.  And if the lady is acting snarky that takes the joy out of doing something nice.  And if she's that kind then she wouldn't appreciate the kindness anyway.  But I try to live my life for me, and I imagine that all my kind deeds are appreciated and if not, try not to give it any attention.  PollyAnna-ish, maybe. But she was always pretty happy!

Hope you get the book soon and enjoy it!         MCK

Date Posted: 11/19/2007 7:47 PM ET
Member Since: 7/31/2006
Posts: 14,634
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I also received the wrong book once and the sender offered us both a credit(the other person had mine) I don' know if the other person took the credit or not but I turned it down because like you I felt she was already out $4 sh ipping and felt bad enough but I appreciated her offer and probably wouldn't have felt so generous if it hadn't been offered...so I definitely understand being upset! It's one thing to be offered the right thing and another to be bashed when trying to get the one who SHOULD do the right thing to do so!

but that having 2 screens opena nd doing a qu ickie cancel/order has worked for me in the past...

Date Posted: 11/20/2007 7:55 AM ET
Member Since: 1/11/2007
Posts: 1,646
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It's kind of you to re-mail the book without asking for credit, but that should not be expected.  PBS even says so.  Personally, when I made this mistake I felt hugely guilty and obligated not to take advantage of others by relying on their charity and kindness.  Giving credits assuaged my own guilt somewhat.  In my case, I gave 2 credits since I had mailed a box of 5 books to the wrong person.  One credit covered the postage, but I gave an extra one for the inconvenience.  Obviously, some people don't share my feelings. 

 

In your situation the sender handled things exactly right by offering both of you credits.  I would have done the exact same.  My person had said they didn't need a credit, but I sent them 2 anyway (they were not returned). 



Last Edited on: 11/20/07 7:58 AM ET - Total times edited: 1
Date Posted: 11/20/2007 8:09 AM ET
Member Since: 7/31/2006
Posts: 14,634
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yep you definitely got a rude one Claudia!  I would've been upset too if that person had acted like I should just 'fix it' at my time and expense but she was very nice about it and offered the credit and acted like I was doing her a favor instead of being rude about it.

Date Posted: 11/21/2007 9:30 AM ET
Member Since: 1/11/2007
Posts: 1,646
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Yay!  Finally received M of T.  Hope it lives up to my expectations after all the trouble getting it. 

Date Posted: 11/25/2007 6:25 PM ET
Member Since: 1/11/2007
Posts: 1,646
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Everyone got their correct books now, so everyone's happy (I hope) except for the snarky woman who screwed up and had to sacrifice a credit.  Since she's so stingy, I'll just bet she didn't give the other person a credit. 

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