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Topic: pending request

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starvinArtist avatar
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Subject: pending request
Date Posted: 5/13/2018 4:08 PM ET
Member Since: 2/26/2009
Posts: 45,306
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I have a few pending requests that have been pending for over 4 hrs... when it says maximum 1 hr.  The request has NOT come thru yet and I am confused.

rutabaker avatar
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Date Posted: 5/13/2018 6:06 PM ET
Member Since: 1/3/2010
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Maybe Mother's Day has some effect?

Also if the requester has sent you a PM it seems to change things.

I had to check the Help Center to see what a pending request is. I've never noticed a pending request on my bookshelf, but then I don't check my bookshelf all that often.

freeverse071681 avatar
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Date Posted: 5/14/2018 12:57 AM ET
Member Since: 8/15/2005
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i have a book that has been pending request since 9:30 this morning. i contacted the PBS team at 1 pm when it was still marked as pending. haven't heard back yet. maybe it's another glitch?

starvinArtist avatar
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Date Posted: 5/14/2018 1:55 AM ET
Member Since: 2/26/2009
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  I've never noticed a pending request on my bookshelf

I only noticed it because someone wants to take advantage of a deal and none of the books involved are on my public bookshelf anymore, so I checked my regular shelf and they have a little checkmark to the right stating pending

 

kathyk avatar
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Date Posted: 5/14/2018 11:53 AM ET
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I've had books pending since yesterday. Also the members oneline has been 109 since early yesterday.

I have gmail and my emails from pbs are hit or miss. They aren't in the spam.  That has happened before but not this time.

freeverse071681 avatar
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Date Posted: 5/14/2018 3:28 PM ET
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i have also  not received any e-mails from PBS in the last few days. any word on what is causing this?

starvinArtist avatar
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Date Posted: 5/14/2018 7:00 PM ET
Member Since: 2/26/2009
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finally got the notification today, took over 24 hrs

but now I am not getting any email notifications!!!

rutabaker avatar
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Date Posted: 5/16/2018 12:54 PM ET
Member Since: 1/3/2010
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I received a whole slew of emails yesterday evening in one big gulp, and have received my daily digest today.

BlackPanther avatar
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Date Posted: 5/16/2018 4:49 PM ET
Member Since: 4/2/2007
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The 1 hour delay is for "buyer's remorse".

 

 

The REQUESTOR can cancel a request up until the time the wrapper is printed by the sender.

  • In fact, there is approximately 1 hour's delay between the time a book is first ordered and the time that the request is submitted to the sender (the 1 hour delay does not apply to auto-requested Wish List books)
  • This allows for "buyer's remorse," so that the requestor can easily cancel if she changes her mind, without the sender ever knowing about the request.
  • If the requestor sends a Personal Message to the sender by clicking on the request, however, that 1-hr delay will be eliminated, and the book request will be submitted immediately at the time the PM is sent.