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From People to Profits (IES Reports)
From People to Profits - IES Reports
Author: Linda D. Barber, Sue Hayday, Stephen Bevan
Increasing competition within the service sector has resulted in many firms spending a considerable amount of cash and effort to promote the cause of customer service and customer loyalty. This report presents the results of a UK study exploring how employee attitudes and behaviour can improve customer retention and, as a consequence, company sa...  more »
ISBN-13: 9781851842841
ISBN-10: 1851842845
Publication Date: 6/21/1999
Pages: 57
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Publisher: Institute for Employment Studies
Book Type: Paperback
Members Wishing: 0
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