Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Personal message to cancel ?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
Page:   Unlock Forum posting with Annual Membership.
Subject: Personal message to cancel ?
Date Posted: 7/24/2016 10:16 PM ET
Member Since: 12/10/2009
Posts: 2,512
Back To Top

I had an audio book requested - I have it ready to mail tomorrow . I posted that I would mail by 7 /26 (Tues.) . Now I get 4 personal messages asking me to cancel the request from my end - she already has the book.  I have already printed the label . Do I ignore the message ? Can she cancel from her end ? This is a first for me.

Date Posted: 7/24/2016 10:40 PM ET
Member Since: 2/26/2006
Posts: 35,060
Back To Top

Fara, once a label has been printed, the requester cannot cancel, which is why this member has no button to click from her end.  Only the sender can cancel after the label has been printed.  If you used printable postage, then I'd absolutely not cancel the request.  If you feel like being accommodating, then you can agree to cancel the request if you haven't used printable postage, but you are under no obligation to do so.

Date Posted: 7/24/2016 11:07 PM ET
Member Since: 3/25/2014
Posts: 2,793
Back To Top

If someone asked me to cancel and I had not bought postage I would cancel the transaction.  It's just asking for trouble to mail something when they asked you to cancel. If I already bought postage I would try to use it for another package if possible.  I have never been in this situation but I have thought about what I would do if scenario does happen.  



Last Edited on: 7/24/16 11:09 PM ET - Total times edited: 2
Date Posted: 7/24/2016 11:19 PM ET
Member Since: 1/23/2014
Posts: 860
Back To Top

Some postage programs allow a person to cancel a label within 24 hours of printing it.  That might not be the case with PBS postage, might not be able to cancel. Not sure as I've never used PBS postage.  So, if it was the PBS label, I'd not cancel and would PM the requestor and tell them that you've already printed the label.

Date Posted: 7/24/2016 11:35 PM ET
Member Since: 4/20/2006
Posts: 5,716
Back To Top

As fas as I know, there is no refund or way to reuse postage, so if you printed out the postage, she is out of luck.

Date Posted: 7/24/2016 11:54 PM ET
Member Since: 1/17/2009
Posts: 9,956
Back To Top

If you paid for postage already, explain that to her and ask if she will compensate you with a credit if you cancel the transaction.

If you didn't purchase postage, then just cancel it yourself.

Date Posted: 7/25/2016 1:57 AM ET
Member Since: 8/26/2006
Posts: 9,337
Back To Top

Please send in feedback to the Admin Team. They can cancel from her end (instead of from your end) and if the postage was printed recently, they can refund it.

Date Posted: 7/25/2016 3:24 AM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

The window for refunding postage is very small, you can contact PBS admin and see if it's still available.  IIRC postage labels cannot be reused b/c the zip code is encoded in the barcode.

Date Posted: 7/25/2016 6:30 AM ET
Member Since: 12/10/2009
Posts: 2,512
Back To Top

I didn't use the printable postage ; so I will cancel from my end , but it sure burns my butt to do it.

 Thanks everyone.



Last Edited on: 7/25/16 6:30 AM ET - Total times edited: 1
Date Posted: 7/25/2016 7:35 AM ET
Member Since: 2/13/2007
Posts: 2,272
Back To Top

By canceling from your end will remove it from FIFO...ask PBS to cancel so you save your spot in FIFO and not end up at the end of the line!

Date Posted: 7/25/2016 9:18 AM ET
Member Since: 3/25/2014
Posts: 2,793
Back To Top

Fara, here's a scenario that happened a few months ago to another member.

Short version - Member asked Sender  to cancel but Sender mailed the book anyway and it DID NOT work out well for the Sender.  

Plus things went very badly in forums which is a different lesson.  Moral is DO NOT mail a book if they asked you to cancel.   Let the  head honchos in charge cancel  for you if necessary. Not the case here but act quickly to get postage refund if necessary.  

Here's the scenario that another member posted:  

*********************************************************************************************************************************************************************

Not me, this is another members post

I've been a member for many years now and most swaps go very well. But. One day a few months back, I got a request for a book. I printed and wrapped the book to be mailed the following day. That same night, I get a message from the requestor saying she found the book at her library and wanted to cancel the transaction. I replied that I had already printed and wrapped the book with plans to mail it the following day, she would need to relist the book herself. She ignored me. I mailed the book and it came back, she refused delivery!

I wrote to PBS and someone replied right away saying since I had already printed the wrapper, the requestor could no longer cancel in the system and should've accepted the book as requested, and she awarded me the credit. Good, right? Not long after that, I get another e-mail from her reneging the credit and telling me that since the requestor contacted me BEFORE the book was mailed, I should've contacted PBS myself to have it canceled! And she reneged the credit and marked the transaction cancelled in the system without returning the book to its place in the FIFO line! So I had to repost the book at the end of the line.

I thought this was incredibly unfair to me, a waste of my time and money, and disrespectful to my membership. I feel the requestor should've accepted the book since she was the one who created the entire problem in the first place. And PBS did not handle the situation fairly at all.

*****************************************************************************************************************************************************************



Last Edited on: 7/25/16 4:28 PM ET - Total times edited: 8
Date Posted: 7/25/2016 11:01 AM ET
Member Since: 4/20/2006
Posts: 5,716
Back To Top

That is infuriating. angry

Date Posted: 7/25/2016 11:30 AM ET
Member Since: 6/30/2008
Posts: 3,008
Back To Top

so. people should not be able to change their mind?

Date Posted: 7/25/2016 1:28 PM ET
Member Since: 1/30/2010
Posts: 8,418
Back To Top

People have 1 hour buyer's remorse to change their mind. After that, they can still cancel up until the label is printed. People should make a decision prior to ordering.

Date Posted: 7/25/2016 4:03 PM ET
Member Since: 12/10/2009
Posts: 2,512
Back To Top

Valerie , That was awfull . My audio book is just one of two in the system so being at the end of a short line isn't such a big deal. I have ordered a book in the past that I later realized I already had a copy of and I just relisted the book as soon as I got it. It never would have occurred to me to cancel after the wrapper is printed. If I hadn't jumped on PBS this AM and seen the message I would have mailed it without knowing,,, .

Valerie your book should have been placed back in first place in the FIFO ,,, we sure count on that don't we.

 

Date Posted: 7/25/2016 4:30 PM ET
Member Since: 3/25/2014
Posts: 2,793
Back To Top

 

Fara, it was not me.  I happened to another member.  

 

Date Posted: 7/25/2016 9:43 PM ET
Member Since: 8/26/2006
Posts: 9,337
Back To Top

Again, even if you didn't print postage, please ask the Admin Team to cancel from the other  member's end. It saves a lot of grief.

Date Posted: 7/25/2016 9:57 PM ET
Member Since: 12/10/2009
Posts: 2,512
Back To Top

Thank you Patty , I was letting it get to me. I'm OK with it now (for real) haha . I canceled and relisted the book. I have ordered so many it is like Christmas in my mailbox. Some are books for my Mom. I get happy everytime I find a package. Today it was Steinbecks Biography.-for Me.

Date Posted: 7/26/2016 11:54 AM ET
Member Since: 9/22/2010
Posts: 3,253
Back To Top

if the postage was printed recently,

My experience with PBS is you have 30 minutes or less to get paid postage canceled. Even if you send the request to cancel it within that 30 minutes doesn't always mean the PBS team will see your message in that limited time frame. I've been fortunate in that I was lucky the two or three times I've requested that, due entirely to errors I made.

Date Posted: 7/26/2016 4:53 PM ET
Member Since: 8/26/2006
Posts: 9,337
Back To Top

I used to think it was 30 minutes, Thomas, but it turns out there's a bit more time than that. They can cancel up until the time the money is forwarded to Expedia, the postage provider. If you write within 30 minutes, you're safe, but sometimes they can still cancel well beyond that -- even a couple of days.

And Fara, it was nice of you to cancel, but if there were other copies posted, that means her request was passed automatically to a new sender. She may not realize that. If this ever happens again -- a requestor asks you to cancel -- always write to the Admin Team ask ask them to cancel the transaction. It saves your spot in the sending line, and doesn't pass the request on to a new sender. smiley

Date Posted: 7/27/2016 7:19 AM ET
Member Since: 12/10/2009
Posts: 2,512
Back To Top

Patty you are so right , I didn't think about her getting offered the next copy in the system ...Next time I will put the request in to the Admin. I learn something new everyday.

Date Posted: 8/8/2016 2:40 PM ET
Member Since: 8/26/2008
Posts: 797
Back To Top

Yes I would cancel ever if I pronted postage. Would use it elsewhere. Requester has all the cards and can just let it time out as never received. Then you are out both the book and the postage. Cut your losses.



Last Edited on: 8/8/16 2:51 PM ET - Total times edited: 1
Date Posted: 8/8/2016 4:47 PM ET
Member Since: 9/8/2009
Posts: 621
Back To Top

"Yes I would cancel ever if I pr[i]nted postage.  Would use it elsewhere." 

I don't use PBS postage, but doesn't it record the zipcode to and from and have the recipient's address?  How do you re-use it?

Date Posted: 8/8/2016 4:50 PM ET
Member Since: 4/28/2009
Posts: 9,753
Back To Top

I'm currently in a similar position with a book on the way that sender admitted did not meet my RC, but she mailed anyway even though I sent a PM saying not to send it. (She had PM'd me to ask if I wanted it anyway.) I contacted TPTB as soon as I saw that she had mailed it, but so far they have not responded to me. Book should arrive tomorrow since tracking shows it's in Jacksonville today. 

Date Posted: 8/8/2016 5:25 PM ET
Member Since: 9/25/2008
Posts: 4,128
Back To Top

"Yes I would cancel ever if I pronted postage. Would use it elsewhere."

You cannot use the postage you printed out for one transaction for another. The postage prints with the address and codes to the address specified. This is the reason that the recipient cannot cancel after the label was printed.

I don't like reading that situation above where PBS did not abide by their own rules. I will wait to buy my postage and print until I am ready to mail.

Page: