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Topic: Please, please, PLEASE check the books before you send them!

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Subject: Please, please, PLEASE check the books before you send them!
Date Posted: 2/14/2009 6:45 PM ET
Member Since: 12/19/2007
Posts: 2,408
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I have just received my FOURTH water damaged book in two weeks. Two of the senders graciously refunded my credit. I accepted the third book in a hurry without really examining it properly. My bad. I have just opened a fourth book that has liquid damage and staining to the last 8-10 pages of the book. I have not marked this one received because I am just floored that this has happened AGAIN. I went nearly an entire year without a problem and now I have four books that I will be unable to post. It is VERY frustrating.
Date Posted: 2/14/2009 7:54 PM ET
Member Since: 6/5/2007
Posts: 2,508
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URg. How frustrating.

Date Posted: 2/14/2009 8:45 PM ET
Member Since: 1/12/2006
Posts: 4,972
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I agree!!!

On  a site of READERS, it is unbelivable that people don't seem to be able to READ what is and  is not postable here. Or perhaps (even worse) they just don't care:(

 

Date Posted: 2/14/2009 8:49 PM ET
Member Since: 12/9/2007
Posts: 9,601
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So sorry that you got stuck in this bad streak.  I've had emmbers tell me they never get books like that - when I'm endorsing usinga plastic pre-wrap.  I've gotten both soaking wet books and very badly water-damamged books.  The problem that makes me upset is when the sender says "But it's still readable".  And I have to respond with "But it's not postable."  Never mind what mildew or mold spores might be hiding in those pages.   The only way is to be vigilant about checking for the water/liquid damage with every book you get so members learn the hard way it isn't acceptable.  This is undermined by people who want to cut the senders a break and let it pass.  Everytime you let it pass - they think even more strongly that they don't need to check their books before sending out and that they can get away with water damage despite the pop-up where they certify that the book isn't water-damaged.  This is a self-enforcing site and we all have to enforce the rules.  It just is.

Ruth

Date Posted: 2/14/2009 8:58 PM ET
Member Since: 12/9/2007
Posts: 9,601
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LaurieAnne - it is a well-known and wide spread malady that infects most of the populace that they don't need to read "any stinking instructions or conditions".  Happens all the time in all areas of life.  And it's not just men who have this malady!  ;D

Ruth

Date Posted: 2/14/2009 9:08 PM ET
Member Since: 1/12/2006
Posts: 4,972
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So true, Ruth! So true!!

Date Posted: 2/14/2009 9:27 PM ET
Member Since: 5/19/2006
Posts: 861
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I have had a streak of bad luck myself with packaging on two of the last 6 books arriving in really poor condition.  Also, I just received the second book this month that was supposed to be a hardcover and the sender sent a paperback version of the book with a totally different  ISBN.  I really cannot use the paperbacks, they won't hold up to the school library's circulation.  Once again a case of not reading the instructions!!!!

 

Date Posted: 2/14/2009 9:31 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Have you all read DaBoss'es (Berhard)  thread on Mail Maul?    Maybe like some businesses with bad checks (which they display publicly) we need to have a showcase for unpostable books received and poorly prepared packaging for the USPS Mail Maul.  Pictures are worth a thousand words and showing what can happen on a Media Mail journey would be educational as might a gallery of recieved unpostables.  Maybe it should be an offsite gallery - but may it could be on the PBS site if TPTB agreed and instituted it.

Ruth

Date Posted: 2/14/2009 10:06 PM ET
Member Since: 1/26/2006
Posts: 318
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Seems like I'm having a streak of bad luck with loose pages.  For some reason, almost every book by Lee Goldberg has loose pages in it.  I just started one (I got from PBS) that looks really good on the outside, until you open it up.  Guess it will be going to the Goodwill to sit on their shelf with the last one I sent.

Date Posted: 2/14/2009 11:55 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Some publishers seem to be down-grading the materials they use now.  Lower grade paper, short-lived glue, bad spines, no proof-reading.  Gues the economy hits hard everywhere.  Sorry that this happened to you.

Ruth

Subject: water damage
Date Posted: 2/15/2009 2:15 AM ET
Member Since: 2/13/2009
Posts: 39
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at first, my thought was ok, so the pages might be stained or curled, BUT YOU CAN STILL READ IT! well, after thinking to myself "why does this issue matter SO much?" and it dawned on me.

You NEVER know what exactly "water" is. In todays world there are so many bacterias and molds and harmful things not only IN our water, but can grow mold and fungus that can spread thru a house causing SERIOUS health problems. So, okay, that makes sense and I thought some more......EWWWWWWW what got that book wet could be MANY disgusting things liquid that are not water.

So, yeah, newbie here is catching on mighty fast. Sorry this happened to you. Im an avid participant on discussion forums and I think participating really helps a member understand things better faster. I personally will garbage can a book thats liquid damaged if I am not completely certain I know what the liquid was. (Of course i'd then offer it up on my sig line if it was readable and desirable.)

Loose pages would be extremely annoying. In my house, those would go missing the moment I took my eyes off the book the kids would be coloring them or the dog would be eating them. I have taken rubber cement or white glue and reattached pages to some just to read it, then it gets tossed.

And I have also learned that while a person may want a book badly, theyre not always willing to take a different type of binding or ANY other difference other than what the book was described as on the bookshelf.

Date Posted: 2/15/2009 10:41 AM ET
Member Since: 12/19/2007
Posts: 2,408
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Truckinmomma, I understand the sentiment in your first two paragraphs and I agree with them but ultimately, the reason the issue matters so much is the PBS Posting Guidelines state clearly and explicitly that NO water/liquid damage is acceptable. Zero means zero. I abide by these rules and all members should abide by them as well.
Date Posted: 2/15/2009 1:40 PM ET
Member Since: 9/24/2007
Posts: 453
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I'm with you.  I just had a liquid damaged book a few days ago.  Arrived to me in a nice undamaged envelope.  Main liquid damage was a section of about 20 pages (nice and crispy) in the center of the book.

Of course, the sender sent back a pretty snarky message about how very mysterious that was because she never sent it out that way.

Yeah, like I have all this spare time lying around to dream up RWAPs.  And it's so profitable.

But I got my credit back.  I hate it when people can't just admit they made a mistake.  NBD. Actually, these are exactly the kind of people who I'm glad I requested a credit back from. 

Subject: problem books
Date Posted: 2/15/2009 6:08 PM ET
Member Since: 12/29/2008
Posts: 182
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I too have had several problem books lately. I had one very water damaged, one I ordered a hardback (one of a set i was collecting) and received a paperback with a totally different ISBN. I ordered two books, but received one in a torn open package that had little tape on it and the post office had rubber banded what was left to the one book.

I have also received about 30 great books, wrapped in plastic wrap and taped well on the outside. To keep my books from suffering in route at least, I purchased a box of tyvek mailers, 10 x 13. The box of 100 was $20.00 which was worth it to me to not have to worry about what I am sending. And, it may be cheaper than the rolls of clear tape I was using to completely surround the typing paper exterior in tape.

Better luck to all.

Date Posted: 2/15/2009 6:35 PM ET
Member Since: 5/27/2005
Posts: 2,411
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So, how exactly how do we go about getting our credit back for a water damaged book. My mother received on - outside wrapper was fine, book is crinkly & wrinkled for the past 50 or so pages. Mom sent a PM to the sender ... with no response! I think she said RWAP, but I'm not sure on that.

I have considered making it a special condition - just to point out what everyone should already be following - no water damage!

Glad to know I'm not the only one ... but I know that's probably not much comfort to y'all! :-D

Kelly



Last Edited on: 2/15/09 6:35 PM ET - Total times edited: 1
Date Posted: 2/15/2009 6:57 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:15 PM ET - Total times edited: 1
Date Posted: 2/16/2009 5:52 PM ET
Member Since: 1/9/2006
Posts: 760
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That completely stinks LeeAnne!  In all the time I've been here I've only received a couple of bad books.  The one I remember the most is one that had the cover bent.  No way that the mailer didn't see it, but the sender refused to refund my credit.  I wasn't pleased.  I don't hang onto my books.  Once I read them I re-list them and if I get a book that can't be re-listed, I'm stuck.

 

Subject: the only right thing to do
Date Posted: 2/16/2009 7:23 PM ET
Member Since: 2/13/2009
Posts: 39
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I had posted a book last week, and its a rather nice book and was quite a pretty penny when i bought it brand new. well, of course it got requested FAST. I store my books well out of reach of my kids, but the only explaination I could come up with when I went to ship it today and when i pulled it out I was MORTIFIED! It was NOT like that when I put it back up seconds after posting it, but today the bottom corner of the book was of course water damaged! Now, my kids do all kinds of goofy things, they baby powdered my living room (3rd time, and I will never buy baby powder again!), they tore their bedroom to shreds today in less than ten minutes and god knows what else I'll find later (ah hem WHO else would put peanut butter on a window?). I love them DEARLY, and I am usually very attentive and watching every move, but theyre SNEAKY! So, alas, I had to PM the fella that wanted the book and explain it to him and offer his credit back. At least it wasnt sharpie on every page or a postal service style shredding. So, I have to say that I feel for those who receive a book like this, and sometimes I guess I could understand a LITTLE bit of damage, but this just says to check them again before you wrap it.......or wrap it and label it BEFORE you put it back up and wait for it to be requested. UGHHHHHHH what a day! 

Date Posted: 2/17/2009 12:15 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Kelly - you have to request that the sender give your credit back. It isn't automatic.  And there's no way to force the sender to give it back.  But marking the RWAP unresolved puts a really big black mark on their PBS history.  When you fill out the PBS survey on the book you received you should list in the area to the sender exactly what is wrong and ask for your credit back within a certain amount of time.  If they PM you back make sure you keep all responses on the original survey PM so that the discussion can be tracked by PBS.  And at the bottom where "other comments" can be made list the problems of the book - including how it was paackaged if that was part of the problem.

Ruth

Date Posted: 2/17/2009 12:39 AM ET
Member Since: 2/13/2009
Posts: 39
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perhaps I need to clarify, I am the SENDER of the book thats damaged, and have NOT mailed it YET. I noticed the damage BEFORE I packed it, so I PM'd the person wanting it with details. I am positive the water damage happened AFTER I posted the book and put it back on my shelf in my office for storage. I gave him the following options and letting him decide IF he still wants the book... 

Cancel the transaction, he gets his credit back.

Email or post photos for his review, should he choose to still want the book, I will NOT refund his credit and he may mark as RWAP, but resolved or post explaination.

Choose that I send it AS DESCRIBED, should he decide that he is truly unhappy, I will refund his credit, and he may mark it as he wishes.

Or I send it AS IS, and he gets his book, I get my credit, no problem.

I really feel that was the only way to handle it was to PM him and explain it. Rules are rules, and he has the right to do as he wishes and I will simply respect his wishes and follow rules. It's kind of irritating that in my house NOTHING is safe. I am glad that I did check the book before just slapping the wrapping on it and sending it out. The damage is very small and not really noticable at a glance. It doesnt effect the readability of the book, but the rule of NO LIQUID DAMAGE is undisputable and while I dont feel that I posted it like that, I hadn't marked it mailed when I found the damage so, the rule pretty much applies regardless. (Glad I DIDNT just mark it mailed when the site was down!)

Anyways, I am sure that it will work out. I think I just feel bad because it was a WL book and a VERY nice one. 

Date Posted: 2/17/2009 12:51 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Really - you can't send a book for a credit no matter what the requester says or agrees to.  PBS guidelines are absolute about that.  You can offer it as a freebie with the order of another book off your shelf meeting PBS conditions for 1 credit.  PM-ing him was right to explain what happened - but you have to cancel the order because of the damage done.

Ruth

Date Posted: 2/17/2009 7:51 AM ET
Member Since: 9/24/2007
Posts: 453
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Bummer- what Ruth said.  No matter what, you can't send that book for a credit. 

Date Posted: 2/17/2009 8:01 AM ET
Member Since: 2/13/2009
Posts: 39
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agree. Point taken. Needless to say that room got a new lock yesterday. my kids just LOVE to get into things that most other kids could care less for. Oh well.

Date Posted: 2/17/2009 1:06 PM ET
Member Since: 6/20/2007
Posts: 4,979
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You can offer the requestor a free book from your shelf in addition to the WL book.  This way they are paying the credit for the good book from your shelf, and the damaged WL book is a freebie.