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Topic: points against your account

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Subject: points against your account
Date Posted: 9/1/2009 4:03 PM ET
Member Since: 6/29/2009
Posts: 248
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I was told by someone that everytime you decline sending a book you get points against your account.

Where do I see these points and what are the penalties?

I listed a book but didn't want to send it yet. I turned 2 people down and now it keeps getting caught in people's wishlist holds. ARG!

Date Posted: 9/1/2009 4:12 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Hi Jessica:  You should post only books you are willing and able to send when they are requested. When you joined it was one of the items that you agreed. If you continually cancel books then it will be red flagged by PBS and if it is a pattern your account is then in jeporady.  It is frowned upon to list books that you are not willing to send - even if it just not at the moment. (Exception:   cancel if you find that the book is not postable when you go to mail - it happens on occassion or if your book does not meet a RC request).

I would contact PBS and let them know you listed the book by accident and that it is in the WL grip.  See if they can remove it or at least they are aware why there are so many cancellations.  Let them know you understand the process and will not post a book to your bookshelf unless you are able to send it when requested.  If it is financial (postage) then put your account on hold so you do not get any requests. 

I wouldn't panic - just straighten it out with PBS and don't list things you can't send.  Good luck  and Welcome to PBS!

edited to add

for your reference and others:  Terms of Use

Listing or Posting
By listing or posting items for selection by the exchange community, you aver that you are the sole owner of the items and have the unrestricted right to transfer ownership thereof. By posting or listing an item for exchange with the Site, you agree to ship the item when requested. The posting or listing of items without the intention of exchanging them when requested is expressly prohibited and may constitute wire or mail fraud in violation of U.S. and state law. The listing or posting of items for exchange that you do not have in your physical possession is expressly prohibited.



Last Edited on: 9/1/09 4:16 PM ET - Total times edited: 2
Date Posted: 9/1/2009 4:13 PM ET
Member Since: 6/29/2009
Posts: 248
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vacation hold?

I do not know how to do juts plain hold?

Date Posted: 9/1/2009 4:15 PM ET
Member Since: 1/17/2009
Posts: 9,852
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The only way to get out of the order is to wait until someone accepts the book, and then you cancel the order. The book will be taken off your bookshelf.  Don't post it back to your bookshelf until you are ready to mail it out.

You can post books to your "TBR" list, if you want to keep track of them without posting them to your actual bookshelf.

In general, if you are cancelling lots of book orders or have a lot of books go lost, or have a lot of RWAPs (either receiving or sending), PBS is tracking this, and if your account seems out of the ordinary in some way, PBS will investigate. Only PBS knows what the exact numbers or percentages are that cause them to believe an account is suspicious.

Penalties are possible suspension or closure of your account. I believe they probably reserve these for the worst offenders ... not new people who might have just made a mistake, though ... so I don't think you have to worry.

Also, if you have books and you want to see if they are Wish Listed before you post them ... you cal tell that by posting the book to your TBR list. Wish Listed books will have either a big green or big red "W" on the book entry. You can post to your bookshelf from your TBR when you are ready.

Hope this helps!



Last Edited on: 9/1/09 4:20 PM ET - Total times edited: 1
Geri (geejay) -
Date Posted: 9/1/2009 4:28 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Jessica if you have a book that you don't want to send yet and it's on your bookshelf you can put it on hold.

Go to your bookshelf, under My Account, My Bookshelf.  Right hand side there's buttons for you to click on and one of them is hold.  Just put a check by the book title and then click on the hold button on the top.  When you're ready to put the book up for adoption put a check in the box on the right side by the book and up at the top - next to hold is Post.  Click that and the book is back on your shelf.

If you want to put your entire bookshelf on hold then you click Vacation Hold.  It can be for an hour while you fix something ot weeks if you're having trouble sending the books because of money constraints.  Or, even if you're one of the lucky ones actually going on vacation.

Hope that helps.

Date Posted: 9/1/2009 4:29 PM ET
Member Since: 1/17/2009
Posts: 9,852
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Jessica, vacation hold is a way to put your whole bookshelf on "hold" so that no books will be ordered from you. People tend to use this when they don't want to receive any book orders at all ... like if they are actually going on vacation, or if they are temporarily unable to mail books out for whatever reason (need to wait until they have more $ to pay postage, taking a break, etc ...)

If you click on "My Bookshelf", you will see a link there that allows you to specify the timeframe for your vacation hold. You can put your shelf on and off hold whenever you want.

I don't think this will solve your WL book issue, though.

Date Posted: 9/1/2009 4:29 PM ET
Member Since: 5/14/2009
Posts: 6,852
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yes,  vacation hold.  Sorry i just call it hold.

Has anyone accepted the request or is it just rolling to the next person?  I just read the help docs and Sara is spot on when you cancel the book it should come off your shelf - just don't repost.  So if no one has accepted then you will need to wait until someone accepts to cancel. 

Geri (geejay) -
Date Posted: 9/1/2009 4:43 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Jessica, I thik you might be in the loop because you're canceling.  Sounds funny but what are you doing? 

I'm making a guess so guys don't jump on me, I'm trying to help.  If the book is heavily wish listed depending on how you're canceling it then it's just going to keep going to the next person.  I had one that I posted by mistake not once but twice in the same day!  I was trying to send it to a friend and really messed it up. 

I think - you might be best to let it time out.  Oh the horror, the humanity!  People hate to have a request time out.

Or, put your account on vacation hold then cancel the order, put that book on individual hold and take your entire shelf off vacation hold.  Well, if you want to leave it on hold for a bit no harm done either.

Jubead did have an excellant suggestion when she said contact the PBS team for help.

Good luck!

Date Posted: 9/1/2009 4:45 PM ET
Member Since: 1/17/2009
Posts: 9,852
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Geri mentioned that you can put individual books on hold. .... But if you put it on your bookshelf without knowing first if it is Wish Listed, you won't be able to put it on hold before it is offered automatically to the first person in line.

Date Posted: 9/1/2009 5:13 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Sarah - I think she is putting her account on hold because of postage - could be wrong - but if she didn't mean to send them out immediatley that could be a reason.   I have no way of knowing - just a feeling.  Also her account is already on vacation hold.

Date Posted: 9/1/2009 6:48 PM ET
Member Since: 8/23/2007
Posts: 26,510
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She must keep reposting the book over and over again and it's offering it to the same person-which probably prompted a PM from them to her to complain.  If she was hitting I cannot mail this book for other reasons it would remove the book from her shelf and not offer it to anyone else. (unless she is declinding for RCS).

 

To post a WL book to your shelf without having it get offered to someone you need to put your account on hold AND put the book in individual hold before coming off vacation. 

Or better yet stop trying to post a WL book if you don't wnat to sent it out yet. Put it on your TBR list. It's probably really aggravating the person who keeps accepting only to have you decline to send.

Geri (geejay) -
Date Posted: 9/1/2009 7:19 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Sara, now I didn't know that about putting a book on your shelf and not being able to hold it if it was WL'd.  Then just in case from what you and Mary said sounds like first put your account on hold to check and if you see that it's a WL book put it on individual hold.  In fact that's how I messed up when I posted a WL book - didn't realize it was - wanted to post to a friend.   

But if I didn't have the money to mail right now I'd have my whole shelf on hold.  Which according to jubead she's done now.  From what she said it sounded like she didn't know about vacation hold.

Date Posted: 9/1/2009 7:37 PM ET
Member Since: 8/23/2007
Posts: 26,510
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When you post a WL book it automatically offers it to the 1st person in line because it assumes you want to send out that book.  The only time it won't is if your whole account is on hold. 

Personally I think if you don't want to send it out then it doesn't belong on your shelf hold or no hold. 

Date Posted: 9/1/2009 7:57 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I was told by someone that everytime you decline sending a book you get points against your account.

Where do I see these points and what are the penalties?

This isn't something we see. The site tracks stats on our accounts. If a member is continuously posting books, but just cancelling them when they get requested, their account could get flagged by site admin. If you do not have a good reason for the repeated cancellations, your membership could get cancelled. I don't think there really is a set # of times. It will vary depending on the other activity in your account I think.

I listed a book but didn't want to send it yet. I turned 2 people down and now it keeps getting caught in people's wishlist holds. ARG! Please only list books that you are willing to send. If you are not ready to send it, leave it off of your shelf and use the Books I've Read, TBR Pile or Reminder List to keep track of books you have, but are not willing to trade yet. You should only post a book into the system when you are ready to send it.

If you need to cancel a request, don't repost it right away, wait until you are ready to send it otherwise it will be offered to the same person over and over again if there is a Wish List for the book and that will get really frustrating for the person looking for the book. There really is no reason to be posting a book unless you are willing to send it when requested.

Date Posted: 9/1/2009 9:35 PM ET
Member Since: 6/29/2009
Posts: 248
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it's not an issue of money or not having it in my possession. I just don't want to mail anything now. I was declining on people's "rules exceptions" but I will wait til someone accepts and just decline it. Guess I learned my lesson huh? What a pain.

Date Posted: 9/1/2009 9:53 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Jessica, if you are not wanting to mail anything right now it would be best if you put your account on Vacation hold...if you have books that you have credits for you can put them on Auto-Request and you can still have those offered.

Date Posted: 9/1/2009 9:57 PM ET
Member Since: 1/17/2009
Posts: 9,852
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I was declining on people's "rules exceptions" but I will wait til someone accepts and just decline it.

Yes, this is what is causing the problem. When you decline someone's "Requestor Conditions" (RCs) .... the system automatically offers the book to the next person in line.

When someone makes the book request, if there are RCs, you should say that your book "meets conditions". Then, click on 'I Cannot Mail". OR, click on "I Can Mail in 2 Days" and then cancel the order.

Date Posted: 9/1/2009 11:32 PM ET
Member Since: 5/16/2009
Posts: 8,181
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I guess this type of thing could be the reason why there are so many other threads from other people complaining about how they keep getting turned down over & over for their WL books...   how frustrating for them!