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Topic: Poll: Stain or Sun Damage? *update at bottom, some additional help needed

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Subject: Poll: Stain or Sun Damage? *update at bottom, some additional help needed
Date Posted: 10/28/2009 11:24 PM ET
Member Since: 9/13/2007
Posts: 2,520
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P9270078.JPG

Thanks in advance for your opinions.



Last Edited on: 11/2/09 11:40 AM ET - Total times edited: 1
Date Posted: 10/28/2009 11:26 PM ET
Member Since: 4/30/2007
Posts: 2,728
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I vote for stain.  Sun damage doesn't look so splotchy.  RWAP!

Date Posted: 10/28/2009 11:27 PM ET
Member Since: 7/31/2007
Posts: 2,693
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I agree with Lesley...sun damage would be more widespread and uniform...that is some sort of stain...

Date Posted: 10/28/2009 11:28 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I would say that is definitely a stain, no question.  Sun damage tends to be a lot more uniform.  It looks as if something splashed.

Date Posted: 10/29/2009 12:16 AM ET
Member Since: 7/18/2009
Posts: 60
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=\ It looks like something dripped & stuck to it. Like you can pick it off... ew.

Date Posted: 10/29/2009 3:01 AM ET
Member Since: 2/26/2009
Posts: 36,115
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maybe bleach?

Date Posted: 10/29/2009 8:32 AM ET
Member Since: 10/6/2005
Posts: 10,718
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Definitely a stain. I have a book with a badly sun damaged cover and it is very uniform across the entire cover. That looks more like a splotch of paint to me.

Date Posted: 10/29/2009 9:33 AM ET
Member Since: 2/19/2009
Posts: 692
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It has depth to it - a layer on top of the cloth board - so, a stain. Looks like bird poo (eww) or paint?

Date Posted: 10/29/2009 9:59 AM ET
Member Since: 4/2/2008
Posts: 53
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Looks to me like a stain.

Date Posted: 10/29/2009 10:14 AM ET
Member Since: 8/9/2007
Posts: 4,058
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It looks like it has substance to me and is sitting on top of the fiber.  Some sort of food or foreign material splotch - maybe milk?  I vote stain.

Date Posted: 10/29/2009 12:38 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Yeah, that's what I thought too. Thanks for all the responses, I appreciate it. 

Date Posted: 11/2/2009 11:39 AM ET
Member Since: 9/13/2007
Posts: 2,520
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Lord help me, the sender is accusing me of putting this stuff on the book myself! I am so angry I'm shaking. I wish I hadn't even asked for my credit back, it isn't worth the stress.

I've had my share of problem swaps, but being accused of causing the damage myself and then trying to scam a credit out of the sender really takes the cake.

**deep breath**

I just needed some place to vent before I responded in anger. Please tell me if this response sounds too "knee-jerk".

Their last message:

"Sorry to take so long to get back to you. I've been tied up with work.

I don't know what to tell you at this point. The binding was not broken when I sent it. You stated yourself that it was mail damage. You also stated that you would have marked it that way if not for the spot - a spot which was not on the book when it left here. You confirmed that the book was properly wrapped and packaging not tampered with. In your messages you stated that you would have glued the binding if not for the spot. Well, doesn't that spot look a lot like glue?

The funny thing is that I was going to offer you a second credit when you agreed to ship it back, but your reply again gives me the impression that you're trying to scam me.

I'm sorry. Mark me a bad trader or whatever but I'm not going to be scammed."

FYI: The reply they are reffering to is where I quoted the part in the help documents that said the book did not need to be returned and the part where it says you need to send additional credit. I then said I would be willing to send the book back anyway, but I would need the additional credit for return shipping (which there was NO mention of in the preceeding message. I quote "just send me the book and I will send you your credit") How the heck else does one respond to that? That is what cinched that I am a scammer? Argh!

My potential response:

I can't tell you how offended I am that you think I am trying to scam you out of a credit. You honestly think I put that crusty white stuff on the book myself? I would send you a picture to show that the binding remains damaged and no glue has of yet come in contact with that book, but frankly it's no longer worth the trouble. If I had gotten something on it myself I would NEVER have marked it received with a problem. I am perfectly capeable of taking personal responsibility for my mistakes. Unfortunately it does not seem that you are capable of doing so. I went out of my way to be patient and as polite as possible in this situation but obviously this was just a waste of my time. It is perfectly within your rights to not return my credit, I am just sorry that you felt you needed to justify not returning it by accusing me of being a scammer. I will go ahead and mark the transaction unresolved, I'm glad to be done with it.



Last Edited on: 11/2/09 11:45 AM ET - Total times edited: 1
Date Posted: 11/2/2009 11:57 AM ET
Member Since: 2/2/2007
Posts: 2,667
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Last Edited on: 7/6/11 11:04 PM ET - Total times edited: 1
Date Posted: 11/2/2009 12:43 PM ET
Member Since: 2/19/2009
Posts: 692
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Liesl,

It's good that you are giving yourself time to think this out and not respond in anger. I would send a simple, factual response with no "emotional" words. Something like this:

"Thanks for your response to this matter. I would like to reiterate that this spot was on the book the moment I opened the package. I will not be able to repost it in this condition and therefore according to PBS guidelines, would like my credit returned so I can mark this transaction resolved."

Date Posted: 11/2/2009 12:49 PM ET
Member Since: 12/28/2006
Posts: 14,177
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That's not only a stain, it's an old stain...IMO.

I'll agree with Kendra...although tempting and certainly deserved, that sentence isn't necessary.

Date Posted: 11/2/2009 3:10 PM ET
Member Since: 6/25/2007
Posts: 5,637
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Ugh, that's really frustrating. I want to know what kind of glue the sender has used that looks like bird poop?  Because, to me, that stain doesn't look like any glue I've ever used.

Date Posted: 11/2/2009 3:11 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I think I would leave all the emotion out of the PM.  Something like:

I'm so sorry you feel as if you are being scammed.  The package was unopened and untampered with when I received it.  The large, white, blotch was present when I opened the package.  Please return my credit by X date.  If you do not do so I will, as previously stated, mark this transaction unresolved.

Then I would mark it unresolved.  When people are in the wrong, sometimes they repond with anger and accusations, essentially taking control of the situation by changing it from one about an unpostable book, to one about scamming and anger.  I wouldn't give this very unpleasant person the satisfaction.  You've done nothing wrong and this person is hardly worth your time.  Sometimes icy politeness is the best weapon.  IMO.

Date Posted: 11/2/2009 3:37 PM ET
Member Since: 7/12/2009
Posts: 177
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I think you should bring the rude email to the attention of TPTB.  The sender should not have accused you of scamming.  He/she could have simply refused to refund the credit without stooping to character assassination.  Do the other members of PBS a favor and report this person.

Date Posted: 11/2/2009 3:47 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Sorry that this person is reacting this way- it's not fun to be accused of "scamming" someone, when you are only trying to be compensated for getting an unpostable book.   I know you are angry and upset by the accusation, but responding in kind will not get you any results, and it only puts you down at their level.  I would take the high road, because if PBS investigates this, at least you will have a record of having been polite and courteous, whereas they will not.  Here is how I would respond:

I am sorry that you are upset by this situation- it was not my intention to upset you.  I am only following PBS policy on how to handle receiving a book that is unpostable.  The stain on the cover makes the book unpostable, and since it did not occur in transit, it is considered "Damaged by Sender" according to PBS policy.  Per the PBS Help Center, I marked the book RWAP and requested a credit refund, and although I am not required to return the book to you, I did offer to do so if you cover postage with an additional credit.  PBS rules state that the credit must be provided before I send the book back.  I am not trying to scam you, I simply want my credit refunded for a book that I will not be able to repost due to it being stained.  I would appreciate your response by X date, and will promptly mark the problem transaction as resolved upon the return of my credit.  If you have any questions about these procedures, information about handling problem transactions can be found in the PBS Help Center.  I sincerely hope that we can resolve this situation amicably.

If you don't hear from the sender, or if they still refuse to give you a refund, then mark it unresolved- not much can be done after that.  I hope it works out for you- it's never fun to be in this position.

Date Posted: 11/2/2009 6:00 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Thanks for the replies everyone, it's so hard not to give someone a piece of your mind sometimes. Lesley, I really like your response, but it mentions a lot of things that I have already discussed with the sender. She made it pretty clear that she doesn't intend to refund the credit in her last message, and has already drawn this whole process out for a week. I don't really want to waste any more of my time or draw this out any longer by giving her a few more days before I mark it unresolved. I guess I just want to let her know that I will be marking it unresolved and that I was not trying to scam her, that she could have just kept her credit without accusing me of being a liar and a cheat. I know I need to throw out a lot of what I put in my first draft, I really don't want to, but I know you all are right. Thanks for being the voice of reason, please let me know if you have any other suggestions.

Subject: Suggestion
Date Posted: 11/2/2009 10:11 PM ET
Member Since: 7/31/2007
Posts: 2,693
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Before marking this issue unresolved I just wanted to give you one more opportunity to resolve this and avoid a second black mark on your record. I am in no way attempting to scam you out of any credits, I am simply trying to follow the guidelines of PBS as best as I can.  I am a bit taken back that someone would think that I would intentionally damage a book, there would be nothing to gain from that and plenty to lose.  If you would like pictures I would be happy to send you one showing that I have made no attempt at repairing the damaged binding.  I look forward to receiving my refunded credit within the next 5 days as I really do so hate to mark this unresolved.