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Topic: Is it possible to cancel postage printed from PBS ?

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Subject: Is it possible to cancel postage printed from PBS ?
Date Posted: 4/29/2008 4:30 PM ET
Member Since: 1/18/2008
Posts: 502
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I had a buyer purchase two of my books separately rather than use the 'buy more from this member' option.  Because you don't see the purchasing member's name/address until after you print postage I was not aware of this until I printed postage for both books.  Is it possible to cancel the postage for the two books and then reprint postage so that I can mail both books together?

Sianeka - ,
Date Posted: 4/29/2008 4:52 PM ET
Member Since: 2/8/2007
Posts: 6,630
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No, sorry, Printable Postage doesn't work that way.  I've been burned the same way, and I've learned when I have multiple orders come in the same day to check the sendout address first, by using the No Extra Services button first, to check the addresses, then go back and re-print label using Printable Postage.

(You are allowed to reprint/change options if you use No Extra Services.  You only cannot go back to change things if you used a transaction that involved PBS money.)

Date Posted: 4/29/2008 4:59 PM ET
Member Since: 1/10/2006
Posts: 2,110
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Nope, sorry.  Nothing purchased in the kiosk or printable postage are refundable.  I do believe that you can take the wrapper into your post office and explain what happened to try to get your money back, but it's not refundable through the site.

 

Phooey on "at least it was before postage rates went up!"

Date Posted: 4/29/2008 5:03 PM ET
Member Since: 1/18/2008
Posts: 502
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Thanks, Robin.  I figured that was going to be the case ::sigh::.  I don't understand why we can't be given atleast the nickname of the requestor (and have pm'd the powers that be to ask) so we can match them up.  If the requests had come in at the same time I would have checked but one was a wishlist book I had posted and then some time later came a request for a new book I had just posted yesterday (of which there was only one the one in the system) so I just figured someone hand found it.

 

 

Date Posted: 4/29/2008 5:26 PM ET
Member Since: 11/13/2005
Posts: 510
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Can't you get the nickname from pressing  the "pm" button?

Date Posted: 4/29/2008 5:38 PM ET
Member Since: 1/7/2007
Posts: 71
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As someone suggested to me, because I had close to the same problem...

When on the screen to print a label, choose the "handwriting" option FIRST... that was you will get it print up with no postage printed

I don't use the PBS labels, just the PBS-DC, so I choose the handwriting option first to make sure they aren't local before I do the actual paid stuff.

Hope this might be of help to you in your situation!



Last Edited on: 4/29/08 5:38 PM ET - Total times edited: 1
Date Posted: 4/29/2008 5:39 PM ET
Member Since: 1/18/2008
Posts: 502
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Can't you get the nickname from pressing  the "pm" button?

 

I suppose you can do that, Bret but why would anyone think to even do that?  Why should we have to?

Date Posted: 4/29/2008 5:43 PM ET
Member Since: 1/18/2008
Posts: 502
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Yes, Melissa as I have now discovered there are ways to 'dig' around and try to find that information.  Unfortunately I hadn't known to do that.  But my question again is why should we have to?  This seems like it would be a simple fix to display a member's name or nickname or to have some sort of pop-up to alert one to a multiple order by a single member.  Obviously this has happened to a number of people and I'm sure it will happen again.  Why shouldn't it be addressed?

Sianeka - ,
Date Posted: 4/29/2008 5:52 PM ET
Member Since: 2/8/2007
Posts: 6,630
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It sure would be a handy option, and I'm not really sure why it isn't available.  Perhaps it should be sent in to the Admins as a suggestion for a future update?  (It's my understanding that multiple requests for the same function improves the chances that the aforementioned function will be implemented on the site.)

Date Posted: 4/29/2008 6:14 PM ET
Member Since: 1/18/2008
Posts: 502
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I did submit it Robin.  Just after I posted here.  I'm really hoping this is something that can be addressed.

Date Posted: 4/29/2008 6:37 PM ET
Member Since: 6/30/2007
Posts: 1,837
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Thanks for that info, Robin!  I've had the same thing happen to me, and ended up just having to mail the books separately to the same person

Date Posted: 4/30/2008 12:37 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I always just hit the PM button to make sure they aren't going to the same place. It would be nice if they could just put the person's nickname or something on the request. Like in the transaction archive when you look is says who you sent the book to and their state.  So even the state would be good. If you saw 2 going to the same state-that would be a red flag to make sure they aren't going to the same person before you spend money on postage. 

Date Posted: 4/30/2008 12:39 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wonder if you could cut out the postage part and just use that.  You might have to have the date updated at the PO and maybe add a stamp if it isn't enough postage. But at least you wouldn't be out the postage cost. 

Date Posted: 4/30/2008 8:55 PM ET
Member Since: 5/23/2005
Posts: 5,156
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Perhaps the weight actually didn't change enough to raise the postage.  It is possible.

And just as frustrating, posting multiple books to someone's WL and having each one come up individually instead of bulk.  Sure, we KNOW it is going to the same person, so we can just change the weight on the label we print, but then we have to "fake" printing the others, click each individually mailed...the receiver has to click each received...

Not a big deal, at least postage isn't lost in these cases, but still it is inconvenient and not very efficient when you are posting 4 or more books to a friend.