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Topic: Is it possible to change an Unresolved transaction to resolved?

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Subject: Is it possible to change an Unresolved transaction to resolved?
Date Posted: 12/27/2012 5:17 PM ET
Member Since: 3/27/2009
Posts: 25,000
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if so, how?

Date Posted: 12/27/2012 5:25 PM ET
Member Since: 1/8/2009
Posts: 2,016
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No. 

From the help docs: 

 

Note that once follow-up is submitted, it can't be changed.  The only follow-up option which allows further follow-up to be submitted is "Sender did not respond to PM".

 


Last Edited on: 12/27/12 5:26 PM ET - Total times edited: 1
Date Posted: 12/27/2012 5:27 PM ET
Member Since: 6/30/2007
Posts: 2,387
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Look in your transaction archive for the specific swap, there should be a button under the request details "Was Problem Resolved?" Click on this and you will get a drop down box to update the status. 1-Sender has resolved, 2-Sender has NOT resolved, 3-Sender did not answer PM, 4-Marked RWAP in error.

If you previously chose Sender has NOT resolved, the transaction is complete and you cannot change it further.

 



Last Edited on: 12/27/12 5:31 PM ET - Total times edited: 1
Date Posted: 12/27/2012 6:27 PM ET
Member Since: 3/27/2009
Posts: 25,000
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Oh dear.

Oh well. Shoulda refunded my credit w/out playing games with me, then.

 

Date Posted: 12/28/2012 10:17 AM ET
Member Since: 5/14/2009
Posts: 6,852
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When an account is reviewed, the PBS team they will have a history of the PM exchanges between both parties in each transaction along with the credit history.  They will be able to determine if a credit was returned to resolve a transaction or not.  

Date Posted: 12/28/2012 11:24 AM ET
Member Since: 10/24/2008
Posts: 1,375
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Wasn't this the person who denied your request for the credit, because the stained book was "clearly readalbe? If it is, then you did the right thing by marking the transaction as unresolved. Maybe next time, they'll refund the credit instead of saying that the book is readalbe.