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Topic: Possible problem with a book I just recieved

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Subject: Possible problem with a book I just recieved
Date Posted: 7/29/2008 12:34 AM ET
Member Since: 7/6/2008
Posts: 8
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Hello!
I am new here and seem to have a little problem (I think) with a book that I just recieved. It is a hardback and the cover is completely missing--not the dust jacket the actual cover.  I went and re-read the guidelines for swapping books and it appears that this is unacceptable?

The book also has a incredibly damaged spine and the tops of the pages have been cut with those decorative cutting scissors (that you would use for scrapbooking) These are not a big deal to me, as they don't harm me reading any words on any of the pages, but paired with the first problem, I am not sure what to do. 

 

Opinions?

Date Posted: 7/29/2008 12:40 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Yep, I'd say that was a big problem.  If it wasn't a "freebie" with an order of another postable book, I would think you should ask for your credit back.

Ruth

Date Posted: 7/29/2008 12:42 AM ET
Member Since: 7/6/2008
Posts: 8
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So under RWAP would I just put 'damaged by sender?'

(Sorry! I am new at this)

Date Posted: 7/29/2008 12:48 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I would describe exactly what you got and what is wrong.  Wait and let some other more experienced members sign on with their opinions.

Ruth

Date Posted: 7/29/2008 12:57 AM ET
Member Since: 2/13/2007
Posts: 8,411
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Katie, you need to mark the book RWAP and ask for your credit back.  Posting books with no cover is a big no-no. 

From the Help Center:

Cover:

  • Must both be present (front and back)
    • note that a paperback missing its front cover is  usually an illegal, unsold copy

Even if it's not an illegal copy, who wants a book with no front cover?  Oy!

Date Posted: 7/29/2008 1:51 AM ET
Member Since: 7/1/2008
Posts: 2,835
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What a no-no!

BTW, the pages may not be cut but deckle edged if it s an older book.

L. G. (L)
Date Posted: 7/29/2008 4:14 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Yes, damaged by sender.  PLEASE send a note to the sender and ask for your credit back.  That is totally ridiculous!

Date Posted: 7/29/2008 9:18 AM ET
Member Since: 8/16/2007
Posts: 15,183
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OMG! I see you are new to PBS and want you to know that most people around here do not pass off that kind of junk. Definitely mark it RWP- Damaged by sender and let them know that books without covers are not allowed here and they need to return your credit. Here are the condition guidelines and the part of Help that says the credit should be returned, if you want to copy and paste any of it into the PM.

When you Post a book, you are asked to confirm that the book is "in good condition, and not excessively worn".  It is impossible to list all of the ways in which a book might be considered excessively worn, but the criteria below are as comprehensive as we have been able to make them.

Guidelines:                                                                                                              

 

 

Overall Condition:

  • No damage at all from water or other liquid
  • Not soiled
  • No stains (exception for cookbooks--see below)
  • No mold
  • no highlighting, underlining or writing on text pages (exception for textbooks --see below)

Dust Jacket:

  • The DUST JACKET (this is not the same as the cover of a book) does not have to be included with a book at all, unless the requestor had this in their Requestor Conditions. 
  • So DUST JACKET condition cannot be considered as part of the condition of a book, unless there were Requestor Conditions on the request specifying that the dust jacket be included.
  • If the Dust Jacket was to be included as specified in the Requestor Conditions on the request, the Dust Jacket must meet the same conditions as defined for the cover, below.

Cover:

  • Must both be present (front and back)
    • note that a paperback missing its front cover is  usually an illegal, unsold copy
    • "cover" does not = dust jacket.  Hardcovers do not need to include their dust jackets to be swapped here.
  • Cover not water damaged (there may be no water damage to any part of the book)
  • Cover not torn or chewed/gnawed
    • some used book stores cut out a small part of the cover; if the amount missing is less than 1 inch, this is OKAY
    • a small rip (less than 1 inch) in the cover is OKAY
    • yes, that does say "chewed/gnawed" above.  That means no pet-chewed (or human-chewed) books.
  • A bookplate inside the cover or on the flyleaf is OKAY

Binding:

  • Must be intact, with no separation on the inside or outside of the book
  • If the book tends to open at a particular page, this is OKAY
  • Small amount of fraying or denting at top or bottom is OKAY

Pages:

  • No torn or chewed/gnawed pages
    • yes, that does say "chewed/gnawed".  That means no pet-chewed (or human-chewed) books.
  • No loose or missing text pages
  • Cover not water damaged (there may be no water damage to any part of the book)
  • No writing or highlighting or underlining on text pages
    • a signature or note on the flyleaf or inside front or back cover is OKAY
    • an author's signature on the title page is OKAY
    • writing or highlighting on the text pages is NOT OKAY
      • Exception: if it is a textbook or workbook, these are expected to have highlighting/underlining/writing
        • if you post a textbook/workbook, the condition must be described to the requestor in a Personal Message
        • AND the described condition MUST BE AGREED TO before the book is sent
        • This is the one of the ONLY two cases in which a PM exchange about a book is required before the book can be sent(the other is for cookbooks--see below).
  • No staining

    • Exception: Cookbooks may have some mild staining, since these are used in the kitchen and while cooking, and some minor degree of staining could be expected in a used cookbook.  Also a small amount of writing in cookbooks could be expected
    • HOWEVER, if you post a cookbook and it is stained and/or written-in, the condition must be described to the requestor in a Personal Message
    • AND the described condition MUST BE AGREED TO before the book is sent
    • This is the one of the ONLY two cases in which a PM exchange about a book is required before the book can be sent (the other is for textbooks--see above).
    • this exception applies to the covers of cookbooks also.

 

If your book was marked as "Damaged by Sender"

  • This means the book did not meet PBS criteria for swappable condition.
    • Books at PBS must be in "good, not excessively worn" condition. See here for more guidelines on what "good condition" means at PBS.
    • If the damage was limited to the dust jacket of a hardcover, and the requestor did not have any Requestor Conditions requiring dust jackets, then this is not considered damage to a book. Hardcovers do not have to include dust jackets at all; damage to a dust jacket ALONE therefore does not constitute "poor condition" in a book. If ONLY the dust jacket was in poor condition, and the requestor did not have conditions specifying a dust jacket with her book, then you do not have to refund the credit.
    • If you taped the wrapper to the book and the book was damaged (and rendered unrepostable) by opening the package, then you should refund the credit. See here for guidance in wrapping a book.
    • If your book did not meet PBS criteria , you should refund the credit.


Last Edited on: 7/29/08 9:19 AM ET - Total times edited: 2
Date Posted: 7/29/2008 9:39 AM ET
Member Since: 7/16/2006
Posts: 167
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I would also suggest that when you ask for your credit back that you cut and paste the section of the Help Center which clearly states that book covers (both front and back) have to be there.  That way the person cannot come back and say that you are being too picky.

Cover:

  • Must both be present (front and back)
    • note that a paperback missing its front cover is  usually an illegal, unsold copy
    • "cover" does not = dust jacket.  Hardcovers do not need to include their dust jackets to be swapped here.
  • Cover not water damaged (there may be no water damage to any part of the book)
  • Cover not torn or chewed/gnawed
    • some used book stores cut out a small part of the cover; if the amount missing is less than 1 inch, this is OKAY
    • a small rip (less than 1 inch) in the cover is OKAY
    • yes, that does say "chewed/gnawed" above.  That means no pet-chewed (or human-chewed) books.
  • A bookplate inside the cover or on the flyleaf is OKAY
Date Posted: 7/29/2008 9:48 AM ET
Member Since: 11/11/2005
Posts: 5,238
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I'm sorry, but I'm LMAO at the idea that someone even THOUGHT this book was postable.  

Sometimes you have to laugh through the pain.  Thanks for my chuckle of the day.