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Topic: Post Office didn't add 19 cents for DC...

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Subject: Post Office didn't add 19 cents for DC...
Date Posted: 8/20/2009 3:55 PM ET
Member Since: 5/26/2009
Posts: 119
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I mailed three books today to members with electronic Delivery Confirmation printed on the labels  and I went to my local Post Office just down the road to mail them.  The Post Master created a PVI labels but only for $2.38, $2.38, and $2.77 for each respective package.  Usually, with the 19 cents, the packages come out to being either $2.57 or $2.96.  I mentioned the Delivery Confirmation being 19 cents but she said it was already included, and while I think I know better, I didn't say anything.

My question is if the recipents of the books are going to get a 19 cents postage due notice?  I hope not, but if so, do you think they'll understand if I send them a PM?  If they get upset and ask for a credit return for having to pay the 19 cents should I just go ahead and return the credit?

Edited because I can't add.  :P

 



Last Edited on: 8/20/09 4:06 PM ET - Total times edited: 2
Date Posted: 8/20/2009 4:22 PM ET
Member Since: 1/17/2009
Posts: 9,911
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Yes, you should have paid the additional 19 cents.

The post office may deliver them with postage due, or they might not notice, or they might send the books back to you.

Personally, I would not refund a credit for 19 cents. But I might offer them a free book or two if they wanted to order another book from me. Or, something like that. I don't know, maybe if it was a lot of trouble for them to go to the post office to pick it up, I would think about refunding the credit.

Some mailmen will just deliver it postage due, and you can leave the $ in your mailbox ... sometimes you have to go pick it up at the PO. Depends on your service, how much of a pain a postage due book might be. I go to the PO a lot to mail books out, so it wouldn't be too much of a pain for me to pick one up ... so I wouldn't necessarily be mad about 19 cents .... if I had to pay all the postage, though, then I would expect a credit refund.



Last Edited on: 8/20/09 4:23 PM ET - Total times edited: 1
Date Posted: 8/20/2009 4:27 PM ET
Member Since: 8/23/2007
Posts: 26,510
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With any luck maybe since it has a post office issued postage sticker they won't notice. If I had one arrive with .19 postage due I would just PM the person to warn them the next time.  If it was like a $1 or more then I might refuse the book and have it sent back. 

Date Posted: 8/20/2009 6:39 PM ET
Member Since: 5/14/2009
Posts: 6,852
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you should pay an addtional 19 cents but doesn't come up until they scan the package.  I had one clerk do this to me - ealry on when I was just starting to use DC - it went through w/o issue.  At least the requestor didn't say anything to me - so I assume the PO delivered w/o collecting the 19 cents

Date Posted: 8/20/2009 10:46 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I love my post office :-)  Better trained than the average bear!

Date Posted: 8/21/2009 12:49 AM ET
Member Since: 8/16/2007
Posts: 15,200
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I don't think I've ever seen anyone post that the PO delivered one with the DC due. I have 3 that I hope the don't catch, I didn't realize until the QuickCredit didn't come through on all my packages that the FC were all missing the charge,  I swear shye scanned them. All have been scanned along the way, so hopefully with counter postage strips on them, no one does the math.

Date Posted: 8/21/2009 11:39 AM ET
Member Since: 4/9/2009
Posts: 2,235
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 the quick credit never shows up if you dont pay the 19 cents, the person getting the book will not charged (the same thing happened to me when i first joined now i always make sure i pay the 19 cents)



Last Edited on: 8/21/09 11:40 AM ET - Total times edited: 1
Date Posted: 8/21/2009 11:54 AM ET
Member Since: 5/14/2009
Posts: 6,852
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I received the  credit - they eventually scanned the book before it was shipped out.  I don't know, all I know is -I wasn't charged.  Maybe some nice postal worker put in the 19 cents or someone at my PO recgonized the name and packaging and took care of it??

Date Posted: 8/21/2009 12:27 PM ET
Member Since: 8/16/2007
Posts: 15,200
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the quick credit never shows up if you dont pay the 19 cents - This is incorrect. You won't get a scan on the purchase when the 19 cents shows up, but all you need to get the quick credit is a scan along the way. Rarely does a book make it to its destination without a scan unless someone early on notices the missing  postage and voids the bar code so it cannot be scanned.  Mine are always scanned by sorting machines about 4 hours away from me so I always get credit on the books that have a DC on them, I just don't get them at the time I mail them.

Subject: PO wants to charge extra for DC
Date Posted: 9/2/2009 12:31 PM ET
Member Since: 2/5/2008
Posts: 2
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I have a different but similar problem. Every time I take my books to the post office for delivery, they insist that I must pay the .80 for dc, even though I have already pre-paid. I've started to purchase the postage at the machine and then dropped off the package, but woud like to know why they are insisting on this.

Date Posted: 9/2/2009 12:35 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Nancy, just tell them input that DC is used and then scan it. Their system will charge the correct price, it won't let them charge you the .80 because it knows by the # that it is electonic not the over the counter DC.

Date Posted: 9/2/2009 12:39 PM ET
Member Since: 10/28/2008
Posts: 3,529
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my post office never ever charges me the 19 cents.  I have told them a zillion times that they should and they say NO it's already paid, I no longer say anything to them, after all who am I to disagree with the Goverment

Date Posted: 9/2/2009 1:26 PM ET
Member Since: 12/28/2006
Posts: 14,177
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If done correctly, how can they not charge .19 cents?  It automatically comes up in the USPS computer.  It's my understanding the software prompts each step...enter zip, scan barcode, choose rate, weigh parcel, etc., then figures and prints postage.

Nancy, your postal peeps also should be reading their computer screen.  Awhile back I mailed from an unfamiliar post office, and the clerk tried to tell me the DC would be .80 cents...I said 'it should come up on your screen as .19 cents" ...which it did.  The clerk looked surprised, but completed the transaction as figured by by his own computer.

ETA - no wonder the USPS doesn't make any profit, too many employees are clueless.



Last Edited on: 9/2/09 1:32 PM ET - Total times edited: 3