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Topic: my post office says I have to pay for DC online, not at counter

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Subject: my post office says I have to pay for DC online, not at counter
Date Posted: 2/20/2009 1:48 AM ET
Member Since: 1/17/2009
Posts: 9,911
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Hi,

I've been taking my books (mailed more than 60 this way) to the PO with DC preprinted on the labels, but not postage. I've been having them weighed at the counter and paying postage + 18 cents for the DC, at the counter.

Now, they are trying to tell me that they think I need to pay for the DC online, and the reason that it costs 18 cents is because you  pay for it online (not just because it is preprinted). So, basically they think its OK for me to pay for the postage at the counter, but I have to have already pre-paid the DC.

I am pretty sure that's not right! Does anyone know if there is something official I can tell them? I would like to keep doing it the way I am doing it!

Thanks!

Cathy A. (Cathy) - ,
Date Posted: 2/20/2009 11:13 AM ET
Member Since: 12/27/2005
Posts: 4,139
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Here is the official regulation: http://pe.usps.com/text/dmm300/503.htm#9_0

The relevant section is 9.1.2, which says:

The applicable Delivery Confirmation fee in 9.1.1 must be paid in addition to the correct postage. The fee and postage may be paid with postage stamps, meter stamps, or permit imprint. Precanceled stamps are not permitted as postage payment.

 



Last Edited on: 2/20/09 11:14 AM ET - Total times edited: 2
Date Posted: 2/20/2009 2:39 PM ET
Member Since: 12/28/2006
Posts: 14,177
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"Now, they are trying to tell me that they think ..."  *sigh* another situation of inadequate USPS training.  I've also done bunches of transactions just like you do it. 

When you print the PBS DC label, you pay a fee to PBS.  This is a PBS charge and not a USPS charge.

When you go to the PO for postage, they should weigh your package, scan the package, and charge you for USPS DC and postage both.

Apparently your clerks are somewhat aware of the PBS fee, but don't realize you can't print the label until it's paid.  They are overthinking the transaction and just need to do their part which is USPS postage and .18 DC fee.



Last Edited on: 2/20/09 2:41 PM ET - Total times edited: 1
Date Posted: 2/23/2009 9:57 AM ET
Member Since: 8/13/2006
Posts: 1,826
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I've always politely said "When you scan it the computer will automatically adjust the price accordingly," even if I got an annoyed *sigh* they would usually follow with a surprised "Oh... that worked." 

Date Posted: 2/23/2009 11:57 AM ET
Member Since: 2/19/2008
Posts: 2,007
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Not every post office has the scanners though.  Our local PO is a contract station, so no scanners, no computers and no credit cards.

Date Posted: 2/25/2009 3:30 AM ET
Member Since: 1/17/2009
Posts: 9,911
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Oh, they know that the computer will adjust the price correctly for the DC. I mail packages every week, mostly twice a week, and thats what they've been doing the whole time.

Its just that now they believe that I should have already paid for the DC online. I think their theory is that since I get the DC from online I shoudl pay for it online too. Because if they have to scan it, then it should cost 75 cents, not the 18 cents for online DC.

I've tried telling them that the 18 cents is because its preprinted, not prepaid. But I'm not sure they are seeing the distinction.

Date Posted: 2/25/2009 2:34 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yup, they are over thinking this one.  Apparently don't trust their computer, it they would just do the transaction everything works out.

Hope you have more patience than me, hugs.



Last Edited on: 2/25/09 2:34 PM ET - Total times edited: 1
Date Posted: 3/7/2009 1:31 PM ET
Member Since: 8/18/2005
Posts: 2,148
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Thank you for posting that link, Cathy...I just had the same situation at my local post office.  I posted what happened on the "tip sheet" message, but in short, I told them that I didn't have this problem at any other post office, and they told me "so take your packages to another post office."

Date Posted: 3/7/2009 4:23 PM ET
Member Since: 4/25/2007
Posts: 11,536
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I'd print out the regulation and if they still didn't want to charge you that 18 cent DC fee, I wouldn't bother arguing with them about it.  I would send in a complaint via USPS.com about that PO though.  They're cheating the USPS out of money owed to them and won't even take it when the customer's insisting on paying them for it?  That's just crazy.

Date Posted: 3/12/2009 3:17 PM ET
Member Since: 9/25/2007
Posts: 63
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I'd suggest asking to speak to the postmaster of that office. Sometimes the clerks are pushy newbies who don't have a clue how to process preprinted labels that don't have the postage. I've run into that at my local PO and that's what I do if they try to insist that it won't work that way.

Date Posted: 3/13/2009 6:02 PM ET
Member Since: 8/18/2005
Posts: 2,148
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I'd suggest asking to speak to the postmaster of that office. Sometimes the clerks are pushy newbies....

Yes, but this was a SUPERVISOR telling me to take my packages elsewhere.  (I initially got the clerk who has to question *everything*).  But I'm thinking a complaint would be approriate...perhaps even moreso since it was a supervisor.

Date Posted: 3/16/2009 2:18 PM ET
Member Since: 3/6/2009
Posts: 1,095
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Your contributions are very helpful to new members like me. I just had the same problem with the 18 cents, which I didn't understand myself until I read this topic. I didn't have a problem with my first book because I printed the postage and DC from PBS. The book I sent out today is an unpostable, so I could only print the DC. I wish we had the same postage options for custom DC.

Thank you all.

Date Posted: 3/17/2009 1:36 AM ET
Member Since: 11/5/2007
Posts: 18,605
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My P.O. is in the grocery store and when they scan the DC is comes up invalid.  Of course the clerks manning the desk aren't postal people so they scratch their heads.  I just get a sheet of .01 and .17 cent stamps and add them myself.  They see me coming now and just murmur the mantra "ignore the DC and stamps, ignore the DC and stamps."  Now they just weigh it media mail because I've taken care of the rest.  It'll get scanned whenever it reaches a real P.O. so I don't worry about it.