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Topic: post office yelled at me (from CMT)

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Subject: post office yelled at me (from CMT)
Date Posted: 12/7/2007 12:43 PM ET
Member Since: 6/19/2007
Posts: 5,931
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Posted this in CMT and was told to ask here, so here I am:

I was at the post office yesterday with about 40 packages to mail (between pbs, sadvd, & ebay i got a lot of requests and didn't want to make a million trips)  I waited in line like everyone else, even let someone with only one package go ahead of me.  Only one of three registers was open then.  The clerk ringing me up was very efficient but also nice.  As I'm ringing up, the clerk at the next register says that I can't mail so many packages, that I will be cut off and only allowed to mail up to 10 if I keep bringing so many because people behind me have to mail their things too.  I'm like wth? I waited in line.  I have to get stuff out before christmas too, just like everyone else.  Obviously things get busy this time of year, grocery stores, shopping malls etc.  But even if you have a crap load of stuff, when you wait in a long line and it;s finallly your turn, they don't say "sorry you can only buy X amount of stuff".  Sorry about the vent but it's frustrating, and I kinda feel like it happened because i look really young.  I'm 22 but get mistaken for 16 and have been brushed aside like this before.  Or is there actually a rule about the number of items you can mail?

Date Posted: 12/7/2007 4:05 PM ET
Member Since: 10/13/2007
Posts: 36,445
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UM, never heard of this before.

I take the mail from work to the PO every so often and the normal guy that takes it also has never heard of this. And we take alot of mail, 40 packages a day is a small load. 4-5 postal white tubs is average. Plus I asked the carrier who comes each day if their was a limit and they'd never heard of such garbage either.

Plus looking on the website for the USPS they do not state their is a limit AND it there was one they would have to state it like they do at the supermarket.

I think they were just annoyed at having to do their job, what does it matter if 40 people with one package come through or one person with 40 packages.. Least you'd be paying for them once and not at the end of each item.

Age should not matter BUT at some places it does. I get carded at places if I buy things, I am 30 and am always asked which college I go too. *sighs* I do get treated differently at banks, the PO and the dentist.

I would complain to whomever runs that PO, they HAVE to have something written down to say they only accept a certain number of packages per person or else they cannot say its a rule.

 

Date Posted: 12/7/2007 4:26 PM ET
Member Since: 3/6/2006
Posts: 3,070
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Wouldn't they be turning down your business?  Good grief that sounds crazy to me.  Would Target say, "Ma'am, you can only purchase $50 worth of goods cuz the store is really busy this time of year."  ??

Date Posted: 12/8/2007 3:19 PM ET
Member Since: 11/14/2005
Posts: 6,421
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This is posted somewhere on their site, and has been confirmed by PO workers here in the forum, and most PO's that enforce this policy post it in their office, but they can limit you to 10 items at a time. You are considered to be a business when you hit that many pkgs at one time, and businesses are expected to utilize business practices.

Example; most businesses that have high volume of pkgs use an endicia mail system and drop their pkgs off at a specified location rather than having a clerk weigh and put postage on every pkg, or have them picked up because they have some that are Priority.

Michelle, it is the equivalent to the express check out at a retail store. Businesses are basically not expected to use the regular clerk lanes in the front of the store for large quantities.

Date Posted: 12/9/2007 8:22 AM ET
Member Since: 2/6/2006
Posts: 1,186
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Maybe some of the window clerks can post how this is handled in their offices. I know some USPS offices do have a limit on the number of parcels they'll accept at the retail window at any one time.

 

Date Posted: 12/9/2007 10:15 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Another good reason to get a sticky note in here :) This forum should be exempt from the 45 day deletion of topics!

Date Posted: 12/9/2007 10:29 AM ET
Member Since: 5/10/2007
Posts: 5,526
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If there is an APC machine at any post office close to you, this might be a good thing to utilize.  You don't wait in line and you can go after hours.

If not, maybe start using paypal postage since you have so many from various sources?  Then you can just drop them off and not worry about it.

Date Posted: 12/9/2007 5:02 PM ET
Member Since: 4/2/2007
Posts: 81
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If you aren't working, it might be good for both you and the postal clerks to ask when their least busy time of day is and attempt to schedule your runs then. I am retired (ho-ray) and have fond that getting to my stuff to my local Post Office about 9:00 in the morning or 2:30 in the afternoon is best. There are almost no people in line and the clerks are free to not only take all my stuff but to chat a bit as well. Good for both of us.
Date Posted: 12/10/2007 8:21 AM ET
Member Since: 6/19/2007
Posts: 5,931
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That was one of the things I told the clerk, the PO here opens at 8:30 but I'm on an 8:13 train every morning and don't get home until after 5.  This was one of the rare days I got out of work early.

Date Posted: 12/10/2007 8:59 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Wow, I do know my PO does not enforce this rule as the people working their had no clue about the rule. Might go in tomorrow and tell them, they are a nice bunch!!

But really wouldnt it make sense to have it posted somewhere so people  do not get the surprise of their life during christmas?

I didnt see anything on the site about it either so something listed on the PBS rules and regulations about posting things out would be nice too.

 

Bast -
Date Posted: 12/11/2007 4:05 AM ET
Member Since: 6/4/2006
Posts: 547
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My post office has told me specifically they are not permitted to deny a customer - however, they can direct a customer to a side door/back entrance where they will be waited on.

 

I wish the USPS was the same at every office!

Date Posted: 12/11/2007 1:20 PM ET
Member Since: 11/28/2006
Posts: 877
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When I go to my PO to mail books I see ebay-ers all the time, with baskets full of packages, in the retail line.  Because I had read about this topic on PBS forums some time ago (the thread is probably gone) I did ask one of the clerks.  They all know me there (yesterday, in the middle of his media mail speech, Bob just stopped and said, "Oh you know all this already, right?")

I was told that they have been informed that they can NOT turn people away who have a lot of packages. 

I'm thinking this is a PO by PO decision, but I personally think it's reasonable.  The supermarket analogy is not accurate.  Take it to the next level - the guy in line in front of you is not a large household, but the local hospital, buying tomorrow's food for 1000 people.  How would you feel then?

Date Posted: 12/14/2007 10:51 PM ET
Member Since: 11/28/2007
Posts: 285
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The office I work in has never had any such rule. We have an APC in the lobby, and it takes in more revenue than any other APC in the state of Alabama. Our area has an ENORMOUS amount of ebay dealers, in addition to 2 "Sell it on Ebay" stores within a mile of our office. We've talked most of our ebayers into using click-'n'-ship thru our website or Paypal, so most of our volume is in packages that are are picked up or dropped off. We still have plenty of people standing in line, particularly to mail overseas. I can understand the frustration of the clerks at that office, having to deal with 40 packages at once, while the line backs up and customers get impatient. That's still no excuse for turning away revenue.

I had a really crappy experience one day last week. We've got one clerk out with a back injury (fell off his roof putting up xmas lights), so we're short-handed anyway. I opened up the office by myself this particular morning, because the other clerk (who was coming in on her day off) was called downtown for (pointless) refresher training. There were at least a dozen people in line when I opened, and the fifth one was Jeff, the owner of the nearby UPS store. Jeff had about 15 parcels, all going to APOs or FPOs. As the line backed up behind him, I had to take 15 minutes to deal with Jeff's stuff. Two or three customers got mad and walked out. I didn't get another clerk in until an hour and 15 minutes after we opened, and I had a line to the door and sometimes out into the lobby the whole time.

It's days like these that remind me why I've lost most of my hair....

Date Posted: 1/1/2008 8:23 PM ET
Member Since: 8/22/2007
Posts: 537
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I was told at my post office that I couldn't use the APC in the lobby for Media Mail.

Subject: APC and Media Mail
Date Posted: 1/1/2008 8:35 PM ET
Member Since: 12/27/2006
Posts: 12
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Quote: "I was told at my post office that I couldn't use the APC in the lobby for Media Mail."

 

Wrong, wrong wrong! The APC doesn't have an option for purchasing media mail on it, bit if  you know the postage amount you need you can buy stamps for that amout. Mark the package Medai Mail, and off they go!

 

Kathy

Date Posted: 1/2/2008 9:37 AM ET
Member Since: 5/10/2007
Posts: 5,526
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ditto to Kathy.  I use the APC machine all of the time, you just have to know what stamp to purchase but you can weigh it and then back up and buy the $2.13 or $2.47 stamp.  however, if it is a light book (under 6 oz) it is cheaper to mail first class and you can do that through the APC machine, just when it asks if a certain label will fit pick no so it gives you a smaller stamp to put on the book

Date Posted: 1/3/2008 8:10 PM ET
Member Since: 6/19/2007
Posts: 5,931
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I wish my post office had an APC machine, if it did I wouldn't be bothering them at the window so much!