Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Postage Due....

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Postage Due....
Date Posted: 3/7/2008 5:24 PM ET
Member Since: 10/28/2007
Posts: 2
Back To Top

I received a book with Postage due.  Should I click the received with a problem button?

Date Posted: 3/7/2008 5:31 PM ET
Member Since: 10/23/2005
Posts: 7,718
Back To Top

Hi Nancy,

Per the Help Center, it should be marked recieved and then you can send a PM to the sender indicating the postage due amount. I am copying and pasting below the section of the Help Center that addresses this issue:

 

If you receive a book postage-due, and you have accepted the package from the mail carrier, you should contact the sender to discuss this.  Please be polite: this was probably a simple mistake.

  • You should mark the book received normally, and use the mini-survey portion of the "book received" page to make a note about the postage amount due.

  • The sender will get credit for sending the book automatically, but she or he should compensate you for the missing postage.

    • You can contact the sender during the process of marking the book received, or afterward using the PM button on the completed transaction for the book in your Transaction Archive
    • Be sure to note the postage-due on the "survey" portion of the Book Received page.
  • You can arrange any solution that you like (the sender can give the credit back, or send you postage, or another book for no credits...whatever you agree on).

Date Posted: 3/7/2008 5:48 PM ET
Member Since: 7/31/2007
Posts: 2,689
Back To Top

Personally, I wouldn't mark it received until I had contacted the sender and arrangements had been made to reimburse for the postage due....then if they refused or didn't reimburse I'd mark it received with a problem and note that they wouldn't compensate me for the postage due.

Date Posted: 3/7/2008 5:53 PM ET
Member Since: 1/10/2008
Posts: 345
Back To Top

To me it would also depend on how much it was.  I had one come in yesterdeay with $0.16 postage due -- now what kind of arrangement could the sender use to make this "right?"  Nothing that doesn't cost them more than it should.  I did note the discrepancy in the survey portion of the screen, since the book was wrapped only in the PBS wrapper. 

Date Posted: 3/7/2008 6:51 PM ET
Member Since: 9/11/2005
Posts: 905
Back To Top

If people are using the amounts printed on the PBS labels to calculate postage, I have found that well over half of them are wrong, and can be either long or short.   If the difference is fairly minor,  not much can be done about it, but it;'s not really the sender's fault.  This is why I trumpet so loudly that you MUST get a scale to weigh the books, or you will be paying too little, or too much for the shipments.  I'm now up to >2800 books sent, so I know what I'm talking about.  I don't send ANY of them without weighing them.

Date Posted: 3/7/2008 8:03 PM ET
Member Since: 7/28/2007
Posts: 115
Back To Top

That is so weird that this happens, I didn't really know that they charge the person who received the package. I thought they just returned it to the sender with a note saying not enough postage.

Date Posted: 3/7/2008 8:38 PM ET
Member Since: 2/6/2006
Posts: 1,186
Back To Top

It depends on where the insufficient postage is caught, Brandy. If the postage is found to be insufficient by the 'mailing' office--that's 'short paid' in postal speak--it will be returned to the sender. However, if it's made it anywhere else in the postal system and is caught, it's delivered as 'postage due'.

Date Posted: 3/7/2008 8:39 PM ET
Member Since: 7/7/2007
Posts: 4,815
Back To Top

Winston sez:

<<but it;'s not really the sender's fault>>

I politely disagree.  Regardless of the "suggested" postage rate printed on the labels, it is the sender's responsibility to ensure they have the proper postage, be that through weighing, using the APC or going to the post office.  PBS probably shouldn't print the "guesstimated" postage on the label as they do -- it confuses members, it confuses folks at my post office, and it causes problems like this because, as folks have noted, the weights for books are often inaccurate.

Cheers,

Catt

Date Posted: 3/7/2008 8:49 PM ET
Member Since: 7/31/2007
Posts: 2,689
Back To Top

well, the actual weight is also altered by how the book is wrapped...you add..tissue paper, plastic wrap, then whatever you package it with (heavy brown paper, mailing envelopes) and if you pad the corners of hardbacks, etc and the weight of the book is altered.

To prevent "postage due" is the exact reason I purposefully take my books to the post office to mail them...if they weight them and say how much the postage is then it won't come up "postage due"

Date Posted: 3/7/2008 9:02 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

How much postage was due?  If it's just a small amount, I would just mark it received and warn the sender to make sure their postage is accurate. If they used a priority envelope and you got charged for priority delivery-then I'd PM them and ask for enough credits to cover the cost of the postage and mark it RWP.  I would have refused to accept anything that had a large amount of postage due. 

Date Posted: 3/7/2008 9:40 PM ET
Member Since: 8/16/2007
Posts: 15,177
Back To Top

Since the help docs, as Cheryl has quoted above, says that you should mark it as rec'd normally and put in the mini survey that it was postage due, then people should not be marking these as RWP.  If the sender doesn't give back the extra postage you can always get R&R to send them a reminder that it is required of them to do so.

Date Posted: 3/7/2008 9:49 PM ET
Member Since: 7/31/2007
Posts: 2,689
Back To Top

Well, it would depend on the amount of postage due whether I would accept it or not, if it was too much I would decline the book.  If the sender offered to make it right by some means I wouldn't mark it RWP. If it was 15cents (ish) I'd just mark it received and make a note of it and let the sender know. 

Sitting her typing this I kind of decided IF it was a small enough amount that I accepted it then I probably would just warn the sender so they wouldn't make that mistake agaiin...if it would be an amount that I'd expect them to refund me then I probably would just decline the book.

Date Posted: 3/8/2008 5:31 AM ET
Member Since: 10/28/2007
Posts: 2
Back To Top

Thanks everyone.  I decided to accept the book and warn the sender that they shouldn't do it again.  It was only a small amount, but the sender had done it on purpose.  I could see on the wrapper where had had calculated the number of $.41 stamps he would need, and knew he would be short if unless he added another one.

Date Posted: 3/8/2008 6:26 AM ET
Member Since: 11/14/2005
Posts: 1,442
Back To Top

hm, to give him the benefit of the doubt, is it possible that one of the stamps fell off?  Unless he actually told you that he put less than the # calculated, it might be unfair to say that he did this on purpose.



Last Edited on: 3/8/08 6:27 AM ET - Total times edited: 1
Date Posted: 3/8/2008 9:11 AM ET
Member Since: 4/22/2005
Posts: 5,401
Back To Top

Yep, that's right, Debbie. I recently sent a bookbox to the next person in line on PBS that cost me $5.76 to mail plus DC. When the box arrived, she noted in the forum that the only postage on the box was the $.18 for the DC! Now, I saw the postal clerk put the white postal sticker on the box. for the postage, it showed up on my receipt, etc.  We were both lucky the box got there and she wasn't charged. Wasn't my fault and I'd be upset if someone assumed I did it on purpose.

Date Posted: 3/8/2008 9:23 AM ET
Member Since: 10/26/2007
Posts: 1,140
Back To Top

I use a scale and weigh the wrapped book.  I got the scale off of eBay or you can buy one in Staples, Office Max, etc.  I'm sure a food scale would probably work just as well.

Date Posted: 3/8/2008 10:13 AM ET
Member Since: 11/14/2005
Posts: 6,421
Back To Top

Don't forget, PBS sells a scales also. A very good one, and reasonably priced, too.

Date Posted: 3/8/2008 11:36 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

It sounds like an honest mistake to me.  The stamp might have fallen off or he could have been distracted when putting them on and didn't realize he was missing one. 

Date Posted: 3/8/2008 11:37 AM ET
Member Since: 8/9/2007
Posts: 4,058
Back To Top

I actually had this happen to me last week on a BOB - first time I've ever made this sort of mistake.  I had a bag full of books to mail out, and got to the PO late - just as they were closing the counter.  Everything I had was PBS printable postage, except for this BOB, which you can only get the PBS DC labels for.  I was in such a rush to try to get there on time, I left my reading glasses at home, and I accidentally dropped the BOB that had postage due in the package drop.:(  I figured this out when I went to get postage from the machine, and had the wrong package in my hand.  I contacted the member I was doing the swap with as soon as I got home, and let her know what I'd done.  It went out last Friday and never got returned to me, so we're presuming it's going to get delivered to her postage due at some point (it's 2 books).  We're kind of waiting now for them to show up, and the plan is to either buddy her a credit for the cost of the postage due, or send her something from my shelf to make up for it.  I'm flexible to whatever she wants as compensation.  Been kicking myself in the butt for days for being such a nitwit.:P

Date Posted: 3/8/2008 6:37 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Kim this is how I use the printed postage for BOB requests.  I repost one of the books to my shelf and then choose the Mail To a Friend option.  I add the weight for the other books and packaging and then  print out the postage.  Much faster than going to the PO.  The book shows up in your Enroute to Me and Books Mailed tab.  You just have to mark it received when they get the book. I do this for Swaps too. Just make sure you don't repost the book until your ready to print out the label.  So it doesn't get requested from you by someone else.

Date Posted: 3/8/2008 7:14 PM ET
Member Since: 7/31/2007
Posts: 2,689
Back To Top

Wal-mart has a postal scale for like $22.00

Date Posted: 3/8/2008 11:19 PM ET
Member Since: 8/9/2007
Posts: 4,058
Back To Top

Great tip, Mary.  Thanks!