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Topic: Postage Due??

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Tina D. (tinad) - ,
Subject: Postage Due??
Date Posted: 5/11/2009 1:16 PM ET
Member Since: 4/8/2009
Posts: 350
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I've been a member now for about a month and a half and am loving it!!  I've sent out over 60 books and have received (and am stilling receiving) about 68 books.

Today was a first - I received a book with $2 postage due (the postage label read 23-cents).  It was postage label printed out from a Pitney Bowes machine - I don't know if they just didn't hit the 2 (postage on the PBS wrapper was suggested at $2.23) and didn't realize it or what.

So how would you handle that?  I've paid a credit for the book and now I'm going to have to pay the PO $2.  Do I PM the sender or just eat it and chalk it up to experience?

 

 

Date Posted: 5/11/2009 1:22 PM ET
Member Since: 1/28/2007
Posts: 765
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Nodon't eat it.  It looks like a sender mistake.  I think the procedure is to mark it RWAP (received with a problem) and explain to the sender what happened.  Here's info on some other RWAPs http://www.paperbackswap.com/forum/search.php?q=rwap&s_type=s&fid=49&action=search

Cathy A. (Cathy) - ,
Date Posted: 5/11/2009 1:26 PM ET
Member Since: 12/27/2005
Posts: 4,135
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Here is the Help doc for this situation: I received a book postage-due!

Date Posted: 5/11/2009 1:28 PM ET
Member Since: 6/25/2007
Posts: 5,637
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The help center says not to mark it RWAP.

 

Date Posted: 5/11/2009 1:34 PM ET
Member Since: 1/28/2007
Posts: 765
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whippoorwill: >>The help center says not to mark it RWAP.<<

My bad.  I assumed because it had a problem....

Hmmmmm, now I wonder why no RWAP in this case???

Testing to see if I know how to post that link I received a book postage-due!  Yah, I do!



Last Edited on: 5/11/09 2:10 PM ET - Total times edited: 3
Tina D. (tinad) - ,
Date Posted: 5/11/2009 1:37 PM ET
Member Since: 4/8/2009
Posts: 350
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I didn't think to look in the Help Docs.   Thanks!

Date Posted: 5/11/2009 1:49 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Hmmmmm, now I wonder why no RWAP in this case??? I have always assumed it is because there is no problem with the book and that is what RWP is reserved for - book issues. That is more important now that they return us to our place in line on the WL for a RWP, if the book is fine, you wouldn't need to be put back in line.

Date Posted: 5/11/2009 1:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Did you alreayd pay the postage or is the PO holding the book for now?  If they are holding the book then I would PM the sender and ask for a credit.  If they don't want to give you a credit you can refuse the book and it'll go back to them with postage do for the return trip as well as the $2.  Then you'll get your credit back when the book goes lost.  If you alreayd paid for it then I would PM then and ask for a credit to cover the postage you paid.

Date Posted: 5/11/2009 8:58 PM ET
Member Since: 12/9/2007
Posts: 9,601
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The reason is that there isn't an "Official Problem" as defined by the help documents.

If a pattern of "official" or "unofficial" problems (especially official problems that are not resolved according to requestor follow-up) emerges on a sender's account, we will take action.

  • "Unofficial" problems (books that are postmarked late, that arrive postage-due) are marked received normally, and the problem(s) can be described in the optional "survey" portion on the lower part of the Book Received page. 

Books that arrive after having been declared lost, or that arrive after having been canceled, are not considered "problem swaps".

Ruth