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Topic: postage due??

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Date Posted: 4/6/2010 11:14 AM ET
Member Since: 4/10/2009
Posts: 1,691
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Last Edited on: 8/10/10 8:17 PM ET - Total times edited: 2
Date Posted: 4/6/2010 11:26 AM ET
Member Since: 1/12/2009
Posts: 4,412
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This from the Help Center:

If you receive a book postage-due that bears your current address on it (it was not forwarded) but you have NOT accepted the package yet, you may refuse it.  It will be returned to sender.   You should contact the sender to let him or her know what happened.

  • In this case, you should not mark the book received.

    • This is the only time that it is appropriate not to mark a book received  (i you have refused it for postage-due, and are not in possession of the book.)
    • This is the only time that it is appropriate to refuse a package from PBS (if there is postage due)
  • When the book is declared "lost in the Mail" at PBS, you will get your credit back.

  • You should contact the sender in this case also, to ensure that he or she is aware of the proper cost of mailing a book.
    • You can contact the sender using the PM button on the En Route Transaction for the book on your En Route to Me tab in My Account.

FWIW, I wanted to also mention that I did this myself once!  Printed the label & meant to put postage on it, but forgot & mailed the book!  I pm'd the person after I realized what I'd done & offered to forward a credit or paypal the amount of the postage due or re-send the book if it was returned to me.  She was fine with any solution & we even had a chuckle over it.  This could easily have been, & probably was, a mistake that the sender will be happy to correct. :)  So I'd contatct the sender before doing anything...



Last Edited on: 4/6/10 11:30 AM ET - Total times edited: 2
Date Posted: 4/6/2010 11:39 AM ET
Member Since: 4/10/2009
Posts: 1,691
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Last Edited on: 8/10/10 8:17 PM ET - Total times edited: 1
Date Posted: 4/6/2010 11:58 AM ET
Member Since: 4/10/2008
Posts: 169
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I once received a book in PBS wrapper with NO postage on it. The post office never caught it. I didn't even realize there was no postage until I went to mark the book received, and I was entering all the shipping and postage info. I couldn't find a stamp or postage sticker anywhere.

Date Posted: 4/6/2010 5:18 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Andrea, one option may be to have the sender buddy you a credit to cover the postage.  Otherwise you will have to choose paying the postage out of pocket or refusing delivery.  Trying to remember if Media Mail is returned First Class or discarded by USPS?

Date Posted: 4/6/2010 5:20 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think they send it back 1st class and charge the sender the original postage due amount plus the upgraded postage for the return. 

Date Posted: 4/6/2010 5:46 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I would contact the sender and ask them to buddy you a credit to pay for the postage.  Point out to the sender that if they sent it Media Mail and it is returned to her, she will have to pay return postage to get the book back and then pay again to mail it to you.  The best resolution for everyone is for her to buddy you a credit to cover the postage and then you mark it received.when it is delivered to you.

Date Posted: 4/6/2010 7:00 PM ET
Member Since: 1/15/2007
Posts: 1,410
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When this happens, I put a note in the for PBS team box on the survey.  If it's a one-time thing, it won't matter, but if it's a habit, the Team should be aware.

Date Posted: 4/6/2010 7:44 PM ET
Member Since: 4/25/2007
Posts: 11,554
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The book goes back to the sender via Media Mail but they have to pay the postage again to get it back.

Date Posted: 4/6/2010 8:13 PM ET
Member Since: 11/14/2005
Posts: 6,421
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We just recently had the PO carrier knock on our door because we had been sent a book in a re-used Priority wrapper. This meant we had to pay the cost of Priority mailing to receive the book. We simply declined the delivery, he marked it Refused, and it went back to the sender. We didn't PM the sender, to see if she would contact us when she got the book, but instead a couple weeks later, here the book arrived again, this time in proper non-Priority wrapping, and all was fine.

Normally I would have PM'd the sender, but for some reason, hubby wanted to see if she would just take it back and repost it, or contact him. She did neither, but resent it to him. We were quite surprised, needless to say. He was really thankful that she resent it. It was a WL book and the last in a series for him. He was really dissappointed when he came and checked to see who it was from (since the carrier let him see where it was from) and found it was one he probably would have paid for if he'd known which book it was. But, thankfully she was an honest person and owned up to her mistake (honest or intentional, unknown) and resent it to him.

So, she had to pay the priority cost media mail price twice, and then the priority cost on top to get it back. That's an expensive way to do trades. I hope she learned her lesson with re-using priority wrappings!

Date Posted: 4/7/2010 12:45 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Ouch, for your sender Sherry.

Date Posted: 4/7/2010 6:50 AM ET
Member Since: 11/14/2005
Posts: 1,442
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Yup, Sherry, she learned an expensive, but important lesson.  So glad that your DH received the book after all, too!



Last Edited on: 4/7/10 6:51 AM ET - Total times edited: 1
Date Posted: 4/7/2010 1:26 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Man, I really hate those expensive lessons, they do tend to be the most memorable though.