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Topic: Postage Mess Up

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Emily (em47) - ,
Subject: Postage Mess Up
Date Posted: 6/13/2010 11:05 PM ET
Member Since: 8/3/2009
Posts: 11
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I am sending out an audio book with the jewel case, which I am guessing is going to put it over what the site estimates, especially since I will well protect it. Originally it had it going out first class, but I wanted to send it media mail. I entered in a bigger weight amount and it changed it to media mail. I had to purchase some funds so I went through the process and added money to my account. I went back to print the wrapper and didn't realize until I looked at the printed postage that it is at first class again with a lower weight. Is there a way I can cancel my request? It won't let me do anything but print the label now. I am worried that if I send it first class it will weigh too much. I have no scale to check and going to the post office is a huge inconvience for me, which is why I love that I can spend a little extra and do it all from home. Any help is appreciated, thanks!

Date Posted: 6/13/2010 11:08 PM ET
Member Since: 8/15/2007
Posts: 3,044
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Do you have any extra stamps? You could add the amount you think is needed if you do.

Date Posted: 6/13/2010 11:29 PM ET
Member Since: 8/16/2007
Posts: 15,187
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I am actually stumped, and I don't say that often. You can just add stamps to get the correct postage on there, but you can't change the rate class on a full PBS postage printed label, its in  too many places on the label and a printed postage label is not supposed to be altered in any way. Its not like just covering up the words on a regular label.

I think your only option is to add enough postage for that weight to go first class ($3.26 is the rate for 13oz, the highest weight that can go first class).  I know the PBS postage isn't refundable so it will be cheaper to add postage to it. If you don't have stamps I think you will need to send in Feedback and ask the Team if there is a way to cancel the label and start over, but you'd be paying the full postage twice.

Emily (em47) - ,
Date Posted: 6/14/2010 12:11 AM ET
Member Since: 8/3/2009
Posts: 11
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I do have some stamps. So if I had enough stamps to get it to 3.26 the post office would accept it?

ETA: Nevermind I figured out what you meant about the 3.26. I think I am going to try and cancel it and see if I can redo it and eat the couple of bucks. Lesson learned. Thanks for your help.



Last Edited on: 6/14/10 12:16 AM ET - Total times edited: 1
Date Posted: 6/14/2010 12:22 AM ET
Member Since: 8/16/2007
Posts: 15,187
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As long as it doesn't go over 13oz they should accept it. $3.26 is the highest it should cost going FC, if you think it isn't going to get that heavy then you could put less, its 0.17 per ounce. Not sure what they would do with it if it was over 13oz since FC is no longer an option at that point.

I say they should accept it because there are some real nutters in the USPS system that dance to their own tune. Is it possible to call your PO and ask them if its OK? I know mine would take it, but I've also seen some that have absolute brain meltdown when they see stamps. At this point I'd slap a bunch of stamps on, toss it in a blue box, and hope for the best.

Date Posted: 6/14/2010 12:29 AM ET
Member Since: 8/16/2007
Posts: 15,187
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Read your last post - I don't think you can cancel that wrapper or re-print with a different amount, you will need to send in Feedback and ask the Team on that.

Emily (em47) - ,
Date Posted: 6/14/2010 12:37 AM ET
Member Since: 8/3/2009
Posts: 11
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I just sent in a Feedback and will wait and see what they say. Thanks

Date Posted: 6/14/2010 3:06 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I use PBS electronic DC and buy postage at the PO counter.  We often change the mailing rate printed on the PBS label, sometimes I do it myself or sometimes the clerk makes a change after we've discussed rate options.  So far my PO has been very knowledgable, and they don't have any problems altering the mailing rate on PBS labels . . . does this change when members add pre-paid postage?

Date Posted: 6/14/2010 3:23 AM ET
Member Since: 1/14/2008
Posts: 346
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I've covered up the PBS first class label before with one that I wrote Media Mail on. Act like you are going to print the label again, only put in what you think the thing will weigh, so you can get the correct postage amount. (heck, maybe there is a place online to calculate? Then just put the stamps on.

Date Posted: 6/14/2010 3:25 AM ET
Member Since: 8/16/2007
Posts: 15,187
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 does this change when members add pre-paid postage? - yes. The layout and content of preprinted postage labels are very specific to postal requirements. For instance, there will be a large FC on the label that was printed with full PBS postage for first class, but if it were changed to Media Mail, that area would need to contain a solid black box.

I didn't even think of printing a new label from PayPal until now. You could print the replacement label from there. Since using prepaid postage triggers Instant Credit instead of Quick, there is no need for a scan of the DC, it would be triggered when it is marked mailed. 

Amy - changing the weight on a re-print is not an option when using full PBS postage. The weight is locked once its printed unlike the labels that full postage is not paid. 



Last Edited on: 6/14/10 3:33 AM ET - Total times edited: 2
Date Posted: 6/14/2010 7:32 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I would just cover up the 1st class, write media mail on it and add stamps to make up the difference. I've done this before when I've forgotten to add the weight of a freebie book and it went from 1st to media mail.  If you are worried about it, just take that book into the PO and have them double check the weight, add the postage difference and stamp it media mail. 

Date Posted: 6/14/2010 8:13 AM ET
Member Since: 11/13/2005
Posts: 510
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As long as it doesn't go over 13oz they should accept it. $3.26 is the highest it should cost going FC, if you think it isn't going to get that heavy then you could put less, its 0.17 per ounce. Not sure what they would do with it if it was over 13oz since FC is no longer an option at that point.

Above 13oz, First Class becomes Priority Mail.

Emily (em47) - ,
Date Posted: 6/14/2010 1:06 PM ET
Member Since: 8/3/2009
Posts: 11
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When I signed on this morning I was able to redo the label as media mail with my original funds. So I am guessing someone at PBS cancelled it and let me redo it? I haven't gotten any notice, but I am thankful. It is printed and ready to mail. Thanks again for the help. It is nice to know that this site has so many people willing to give advice.

Date Posted: 6/14/2010 2:47 PM ET
Member Since: 8/23/2007
Posts: 26,510
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THe postage goes to the post office and not PBS.  So not sure how they could do that. 

Date Posted: 6/14/2010 3:23 PM ET
Member Since: 8/16/2007
Posts: 15,187
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Great PBS Team!!

Depending on the circumstances, I think they will sometimes give a one-time oops credit that they cover themselves.



Last Edited on: 6/14/10 3:23 PM ET - Total times edited: 1
Date Posted: 6/14/2010 7:48 PM ET
Member Since: 6/26/2006
Posts: 2,585
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I know you've already gotten a great resolution, but just for future reference:

You can also take the PBS labeled package to your local postal counter and ask if you've got enough postage on to mail the item.  

Once or twice I've been short, and they've just printed out the extra amount on one of their little labels, stuck it to the package, re-stamped it, and sent it on it's merry way.

Date Posted: 6/14/2010 9:58 PM ET
Member Since: 4/25/2007
Posts: 11,496
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Invest in a scale!  That way you can get an accurate weight.  It doesn't have to be a fancy postal scale.  I use a food scale for stuff under 1 lb.  All the scale has to be is accurate.  Food scales are under $5 and then you know exactly how much your package weighs.