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Topic: postal mistake onsite?

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Subject: postal mistake onsite?
Date Posted: 12/1/2012 9:40 AM ET
Member Since: 4/9/2008
Posts: 550
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I shouldn't have clicked the button that made the transaction disappear, but this is what happened this week: I had a book requested from me and when I checked how much it would cost to mail, it said the book weighed 77 ounces and would cost over $4.00 to mail. I knew the book was a little heavy, not that heavy at all, however. I figured it had to go to the PO either way. I mailed it for $2.89 and it weighed 16 oz. So, where do i go to correct the information that came up on this site about it? Or is there much anything I can do?

After I mailed it, I automatically hit the 'mailed' button and the thing disappeared from my list. I can find it in my history of transactions, I guess. I haven't used that much and don't know if I really need to.

Any ideas on how to correct this? Maybe it's up to the receiver now? I thought about sending them a PM.

Date Posted: 12/1/2012 10:14 AM ET
Member Since: 9/25/2008
Posts: 4,460
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  • To submit the correct weight of a book to the PBS Database:
  1. Click "More Options" to the right of the book cover image on the Book Details page and choose Edit Book Data from the dropdown menu (you can also access Edit Book Data from the Member Tools page, which is linked from the bottom of any page on the site).
  2. Enter the ISBN for the book and click Next->
  3. Enter/adjust the weight of the book (this will be on your postal receipt) on the next page, leaving any correct information in place
  4. Click Submit.


Date Posted: 12/1/2012 11:14 AM ET
Member Since: 8/16/2007
Posts: 15,210
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If you've just marked it mailed, then the book will be on your Books I've Mailed tab on your main My Account tab.

Sianeka - ,
Date Posted: 12/1/2012 12:37 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Other members will benefit if you submit a Data Edit and correct the information on the site, so please feel free to submit a correction.  If you are for some reason reluctant to try, you can email me or post here the book information (title, ISBN) so I can fix the listing instead.

Last Edited on: 12/1/12 12:38 PM ET - Total times edited: 1
Date Posted: 12/1/2012 5:34 PM ET
Member Since: 8/26/2006
Posts: 9,343
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To correct the weight for the next sender:

  • Click on the book's title, then click on "more options" and choose "edit book data." (You can also do this from the bottom left corner of any page, under My Account --> Member Tools --> Edit book data.  You'll need the ISBN there.)
  • Scroll down, and enter the correct weight in pounds. So if the book is four ounces, you'll enter it as ".25".  The weight you enter should be the book weight rather than the wrapped book weight, so a good guess would be to subtract half an ounce from the wrapped book weight that shows on your postal receipt.  Maybe more, depending on the wrapping materials you used.
  • Check to see if there are any other typos or mistakes in the book listing, correct those, then at the bottom click to submit your edit.


You were smart to notice the weight discrepancy before printing the mailing label.  Taking it to the Post Office was a good solution.  The site recommends that anything using PBS postage have a way to weigh their book before printing the wrapper.  On the wrapper itself, there's a place to enter the actual weight of the book, or the wrapped weight.  This doesn't change the error in the database, but your postage will print out correctly if you enter the right weight. 

I have a little postal scale I use when I'm printing postage.  A kitchen scale that shows ounces will also work.

Date Posted: 12/1/2012 7:43 PM ET
Member Since: 5/22/2005
Posts: 1,592
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The weight data can be changed to wrapped book, my advice is to wrap the book, weigh it (you need to have a scale if you plan on mailing books regularly) enter the correct weight and get the correct postage amount printed out.

Spend a few more cents........use PBS printed postage and DC. You get your credit instantly when you mark mailed and you also help keep the PBS site running.

My scale is digital, cheap and indespensible.........I use it mostly in the kitchen and often at PBS and sister-site for DVD's.

Date Posted: 12/1/2012 9:13 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Many PBS Postage users highly recommend purchasing a postal scale (for this exact reason).  Book weights are not always accurate (and thus postage), depending on my variables such as packaging, book edition/reprint, or even data error.

Date Posted: 12/2/2012 9:39 AM ET
Member Since: 2/13/2007
Posts: 2,276
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Yep, I would not mail books from home without having a scale. I receive so many books that people have sent from home and they are overpaying because they didn't/couldn't weigh the book. And I hate getting a book postage due because someone mailed it from home without the benefit of a scale and then placed it in a mailing envelope that tipped the postage into the next weight class. I pay zero attention to the weights provided because they are often off, in some cases by pounds. I try to correct those when I come across them. An inexpensive scale will pay for itself with the savings in postage because, let me say it again, the weights provided by the site are frequently wrong.

Sianeka - ,
Date Posted: 12/3/2012 6:20 PM ET
Member Since: 2/8/2007
Posts: 6,630
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PBS notes that the book database is compiled elsewhere, and it includes some inaccuracies, including the weight of some books.  The site recommends all members have and use a postage scale when preparing books for mailing.  Members can use whatever scale they want, and get the scale from any source.  PBS even offers a digital scale for sale here (click on Kiosk at the top of any page, then click on Go Shopping link in the dropdown menu.  The scale is offered in the last row of PBS items for sale.)

Last Edited on: 12/3/12 6:22 PM ET - Total times edited: 2
Date Posted: 12/4/2012 8:43 AM ET
Member Since: 4/9/2008
Posts: 550
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Yeah, I've often wanted a postal scale, but there's always something else claiming the money. In four year at pbs I've never encountered this before. I still want a scale.

I also have sent extra postage on a few books because all I had at the time for stamps were forever stamps. Most of the time I keep forevers, twenty cent stamps, and one cent stamps, and those take care of most books I mail off. I used to do a lot of online postage but I'm trying to not use my cc online (or for anything) so I use stamps now.

Thank you for the advice, I went and adjusted the book data and I guess someone will see that and make the correction.