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Topic: Not posting again?

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Subject: Not posting again?
Date Posted: 5/17/2015 12:27 PM ET
Member Since: 4/28/2009
Posts: 9,751
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Trying to post a  WL book, Top Secret 21, with ISBN 9780345542922 and system can't 'find it' even though it's on my BIR and others' WL.  

uggghhhh, just went thru this last week with a FIFO book and TPTB finally had to post it for me. Until now that one last week was the only one that gave me trouble.

But system is running slow right now except for the forums so maybe that explains it?

Date Posted: 5/17/2015 1:31 PM ET
Member Since: 8/25/2009
Posts: 704
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I just searched for it and found it OK.

Date Posted: 5/17/2015 1:57 PM ET
Member Since: 1/30/2010
Posts: 8,418
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Yeah, there's definitely an issue, but they do eventually post. From the book detail page (which I got to by searching for the ISBN you gave me) click post this book. If the new screen doesn't show a post this book button, click on the 'check' button next to the ISBN. In the past 24 hours, I've had to click on it up to 30 times to get a book to post. Sometimes clicking back and starting again from the book detail page helps. They will post, it just takes forever. Frustrating to say the least. Keep complaining and maybe they'll do something about it.

Date Posted: 5/17/2015 5:58 PM ET
Member Since: 6/2/2014
Posts: 9,898
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I'm having some trouble with it too..I'm planning on waiting a couple of days and trying then.
Date Posted: 5/20/2015 4:19 PM ET
Member Since: 1/3/2010
Posts: 15,762
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Sasssy, I've also been clicking on the 'check' button and it does eventually post the book.  Also  if you can get one book to post then it's easier to post subsequent books, thus it's less frustrating to wait until you have several books to post than to try each time you have just a single book to post.

Date Posted: 5/20/2015 5:25 PM ET
Member Since: 1/30/2010
Posts: 8,418
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Marya, the other day when I posted the above, I posted 5 books. Only 1 posted easily. The other 4 took 19-30 tries to post.
Yes, I counted. I'm just that odd. Keep reporting the problems, people!

 

PBSTeam - PaperBackSwap Team
Date Posted: 5/20/2015 6:03 PM ET
Member Since: 7/17/2005
Posts: 338
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Hey folks, we JUST got our first report of this, and we're looking into it! There isn't a widespread issue with book posting - at least not one that shows up on our clubwide statistics.

We have no difficulty posting books when we try to test the function. So we know that the Post Books is not completely broken. So the next step is to find out why it is not working well for you guys - to look into the specific browsers and ISBNs. In that way we can check if the issue is a browser setting, a transient browser incompatibility, a transient server issue, or an issue with an ISBN not being recognized. For example, we used the same browser as Jeanne G, the OP for this topic, and we were able to post ISBN 9780345542922 without any difficulty at all using her account. So Jeanne, you'll see the Wish List Hold for that book on your My Account page now!

If anyone who is having these issues can please let us know some specific ISBNs that you are having trouble posting, we can check into it. That will really help! So far, we have only had the specific ISBN from Jeanne's post, and we weren't able to reproduce the problem with that. So more ISBNs would be great for troubleshooting/testing purposes.

The most useful way to send this info in would be to (1) try to post, then if it fails (2) scroll down to the bottom of the site (staying on the same page) and click "Contact Us" then click "Send us feedback" on the next page, and send in a feedback message telling us that your book posting failed, and the ISBN or ISBNs you were trying to post.

We're sorry you are having this trouble. Thanks for your help - and thanks very much to Marya, for reporting the problem to us!

Date Posted: 5/20/2015 10:43 PM ET
Member Since: 1/30/2010
Posts: 8,418
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I've got a better idea. Why doesn't the team try harder to duplicate the problems reported to them by trying different browsers, different ISBNs, different book types, different times of day, etc. You know, all the basic variables. This has been an ongoing problem for months, and I'm tired of them just trying once and expecting us to do all the work to let them know exactly what the problem is.

Date Posted: 5/20/2015 11:39 PM ET
Member Since: 5/4/2009
Posts: 408
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It sounds like they have tried many different variables and have not been able to duplicate the problem. Trying to post something 30 times seems like a lot more work than trying 1-2 times and then reporting it.

Date Posted: 5/21/2015 1:44 AM ET
Member Since: 1/17/2009
Posts: 9,951
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Why doesn't the team try harder to duplicate the problems reported to them by trying different browsers, different ISBNs, different book types, different times of day, etc. You know, all the basic variables. This has been an ongoing problem for months, and I'm tired of them just trying once and expecting us to do all the work to let them know exactly what the problem is.

It saves an awful lot of time if people can report issues with as many details as possible. And, honestly, the issue may not be the site at all, could be an individual's computer that actually has the issue, and no amount of testing is going to replicate that.

Not to mention, they may not have computers that replicate all these environments (well, I'm sure they do not as I work for a large software company that tests bugs and issues every day and we certainly do not keep all these environments for testing) ... as they would have to test all the browsers PLUS all the browser VERSIONS on Windows 8, then Windows 7, then Windows XP, and on and on .... it would take days just to do all this testing to figure out where a single issue is.

When I used to work as a consultant for software issues, the first thing I had to train all my customers to do is document any issue with all the details they could manage, and even save the data for me so that I can replicate the issue myself. The software I dealt with was for publishing, so I even made them save me photocopies of whatever the issue was, with exact page numbers and notes as to why whatever happened was incorrect. And, what the correct thing was supposed to be.

If the issue can't be replicated, then it can't be fixed. Period. Anything they couldn't give me enough details to replicate, I had to tell them the best I could do for them is wait until it happens again and then have them document it completely THAT time.

Date Posted: 5/21/2015 1:50 AM ET
Member Since: 1/30/2010
Posts: 8,418
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You can assume they tried a bunch of variables, but I'm only willing to assume what they told us. They used Jeanne's browser, Jeanne's account, and Jeanne's ISBN. I haven't had any luck trying to get them to troubleshoot other problems, even when I've given them seven different examples to work with. I'm no longer willing to get frustrated and stressed out typing out the problems to them and trying to get them to understand and fix the issues. I'd rather waste my time pushing one button 30 times to post a book. When it gets to be too much I'll just quit posting books like so many others have.

Date Posted: 5/21/2015 1:50 AM ET
Member Since: 1/30/2010
Posts: 8,418
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You can assume they tried a bunch of variables, but I'm only willing to assume what they told us. They used Jeanne's browser, Jeanne's account, and Jeanne's ISBN. I haven't had any luck trying to get them to troubleshoot other problems, even when I've given them seven different examples to work with. I'm no longer willing to get frustrated and stressed out typing out the problems to them and trying to get them to understand and fix the issues. I'd rather waste my time pushing one button 30 times to post a book. When it gets to be too much I'll just quit posting books like so many others have.

Date Posted: 5/21/2015 1:53 AM ET
Member Since: 1/30/2010
Posts: 8,418
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Sara, I did it your way until recently. I've given up. I still encourage others to do it though.

Date Posted: 5/21/2015 2:00 AM ET
Member Since: 1/17/2009
Posts: 9,951
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You can assume they tried a bunch of variables, but I'm only willing to assume what they told us.

I assume they only tried exactly whatever the OP posted and not much else. Without details from the person experiencing the issue, they would have to try all those variables, which, of course, would simply never happen, as that's not how software issue testing is done.

I have a couple of different computers at my house, and I notice that when I have some type of issue it pretty much always comes down to one of two things ... 1. my computer/browser is doing something weird (which I know because I have several to test stuff out on), or 2. PBS is slow, which happens a LOT.

Date Posted: 5/21/2015 5:06 AM ET
Member Since: 8/23/2009
Posts: 4,581
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I had this problem early in the morning around 4 am.  Here is what I posted at the time:

I have tried to go to the page for the book and hit post this book, it takes me to the tab on my account that says Post Books.  The isbn is in the box but the box is not green and nothing comes up.  I also hit check and nothing happens.  

Then I have gone to that tab myself (which is what I tired first), input the isbn (it turns green) still nothing pops up even after I hit check.  

I even changed browsers and nothing change. 

I'm using a windows pc (I think this is windows 7 pc but its not mine so I'm not 100% positive on that one), started with the Chrome browser, and when all of the ways I tried to post above didn't work I switched to Internet Explorer and go the same results.  I must have tried 10 times this morning for about an hour off and on.    

Here is the book I was trying to post: The Strangely Beautiful Tale of Miss Percy Parker (Strangely Beautiful, Bk 1) by Leanna Renee Hieber 

I was able to post this book just fine now though when I tried it. 

 



Last Edited on: 5/21/15 5:07 AM ET - Total times edited: 1
Date Posted: 5/21/2015 11:08 AM ET
Member Since: 1/30/2010
Posts: 8,418
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Bizzy, they want you to use the contact us link to report all of that, since they don't regularly check the forums.

Date Posted: 5/21/2015 3:01 PM ET
Member Since: 6/19/2008
Posts: 5,721
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I've been having problems post EVERY book in the last week or 2....not just one isbn

Date Posted: 5/21/2015 3:14 PM ET
Member Since: 2/27/2009
Posts: 22,145
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I had a major problem with an Amazon feature this week, advance search, that was insane, even though the URL read correctly, what I got was NOT the advance search page.  Using Amazon's Live Chat to report the issue, they found it, duplicated it, contacted their tech group, and asked what browser I was using and finally said, it will take an hour or two to fix the problem.  Since I had been working with them, trying different things, they issued me an account credit to say thank-you and apologize for the inconvenience.  It was a small credit, but the fact they did it at all says they valued my time and effort to work with them and not just yell about the problem.  That was what customer service should be.

Now I know PBS is tiny compared with Amazon, but I think they tried here.  They simply do not have the extensive resources that a big company has, so a little patience and willingness to use what tools are available helps.  PBS should seriously consider a special contact link for technical problems.  That way they can be given the prompt and immediate attention they deserve.  



Last Edited on: 5/21/15 5:23 PM ET - Total times edited: 2
Date Posted: 5/21/2015 5:48 PM ET
Member Since: 4/28/2009
Posts: 9,751
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It seems only a few members have experienced this problem and for me it has only been with 2 ISBNs so TPTB took care of posting them for me.

 Because I am not a 'high tech' person, I try not to bother the staff when an issue first irritates me cause I assume it's my browser or something I didn't know wasn't working so I tend to come here and ask others before I bother them with a detailed trouble ticket by using the 'contact us' function.  And yes, they have heard from me plenty of times over the years!

Date Posted: 5/24/2015 3:07 AM ET
Member Since: 8/23/2009
Posts: 4,581
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Totally agree with this "PBS should seriously consider a special contact link for technical problems."  

Date Posted: 5/24/2015 6:14 PM ET
Member Since: 1/3/2010
Posts: 15,762
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"PBS should seriously consider a special contact link for technical problems." yes