Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Postmark Date

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Postmark Date
Date Posted: 2/20/2013 6:51 PM ET
Member Since: 12/29/2008
Posts: 15
Back To Top

I always try to enter all the info requested when I receive a book - amount of postage & postmark date.

I'm wondering if PBS actually looks at that info and does anything with it?

I received a book today that the sender marked mailed on January 26... but the postmark is February 9 (TWO WEEKS difference!) January 26 was the absolute last day that they could mark it mailed, without my request rolling to the next posted copy, so my assumption is they wanted the credit. Should I say something to the sender? The system's Date of Action is the 23rd, so they could have lost their credit by chancing it, sending it so much later than they marked it mailed.

Does PBS notify them or keep track of how many times this happens with the same person?

thanks for the info and help!

Date Posted: 2/20/2013 6:59 PM ET
Member Since: 1/17/2009
Posts: 9,714
Back To Top

I'm wondering if PBS actually looks at that info and does anything with it?

No, they don't look at it. Yes, the sender will get an automated email telling them not to be naughty.

Does PBS notify them or keep track of how many times this happens with the same person?

They get sent an automated email. If it happens too much (nobody knows how much is too much) it might trigger a real person to review the account.

But honestly, if books arrive at the requestor's house before the lost date, I don't think that PBS is too concerned about it. Unless the person in question is doing it too much (however much that might be).

And, of course, people who work at the post office will tell you that books can actually be postmarked anywhere along the book journey, so unless you have a postage date, like from a meter strip, which woudl be the actual date of mailing ... a ink-stamped postmark might not actually be the date the book was mailed.



Last Edited on: 2/20/13 7:02 PM ET - Total times edited: 1
Date Posted: 2/20/2013 6:59 PM ET
Member Since: 8/26/2006
Posts: 9,325
Back To Top

You did the right thing by entering the post mark date.  The sender will get a detailed e-mail from the Admin Team about the importance of timely mailing.  Normally that's all that will happen.  But if the sender shows a pattern of late mailing, her account could be suspended or closed.

It's understood that sometimes things happen and we might have to mail late, but if we are mailing more than 4 days after the date we marked the book mailed, then we are supposed to PM the requestor and get permission to mail late.

Date Posted: 2/20/2013 7:05 PM ET
Member Since: 1/17/2009
Posts: 9,714
Back To Top

 then we are supposed to PM the requestor and get permission to mail late.

I've always wondered why PBS has a rule that:

1. cannot be reported upon if it is broken and

2. carries no penalty whatsoever.

But, yes, there is a no-penalty, non-reportable-if-broken rule that says that if the book is more than 4 days late being mailed, a PM must be sent.

Date Posted: 2/20/2013 7:24 PM ET
Member Since: 12/29/2008
Posts: 15
Back To Top

Thanks! I always try to send a PM when I receive a book, to show my appreciation for them sending it. Perhaps I'll try to word a polite, "just so you know" sentence or two and link them to the Help docs (or is that pretentious of me?)

the postmark is listed on a printed stamp from the post office, not a round ink stamp, so it's definitely the day they mailed it.

Date Posted: 2/20/2013 8:53 PM ET
Member Since: 7/19/2008
Posts: 15,398
Back To Top

There is a new option for late postmarks.   We can mark it RWAP, late postmark.  Sort of an extra flag.  (Some RWAP let us ask for our credit back.  This one does not.)

This will result in this reaction:

  • Late Postmark
    • You will have a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.
    • You will be able to choose the postmark date.
    • The sender will get an email reminding him or her to mail promptly - so if the late mailing was agreed upon, or the sender got the book back in the mail and had to re-mail (and alerted you to this), you should not choose this option.
Date Posted: 2/20/2013 9:09 PM ET
Member Since: 12/28/2006
Posts: 14,171
Back To Top

I recommend using Emily's method, PBS now offers this RWAP option.  IIRC it doesn't allow the receiver to request a credit return, but does offer PBS admin more information when reviewing member accounts.

Date Posted: 2/20/2013 11:00 PM ET
Member Since: 3/13/2009
Posts: 202
Back To Top

Slightly related: If a book comes to you with a PBS printed label DON"T mark that as the postmark. They could have printed the label any number of days before mailing. Unless it has an actual Post Office postmark leave it blank. You do not know when it was mailed omly when label was printed.

Date Posted: 2/25/2013 2:15 PM ET
Member Since: 4/28/2009
Posts: 9,565
Back To Top

please clarify-- rules say you can mail a book but have 4 days to come online and mark it so, right??? Not the other way around?  Seems people are doing the opposite-- clicking "mailed" on their account, then taking up to 4 days to mail books out. That's what just happened to me--- "details" say book was marked mailed on 15 FEB from MT, but PO red and white sticker postage says mailed on 19 FEB.

 Either way, books got here quicker than expected for media mail.

Date Posted: 2/25/2013 2:38 PM ET
Member Since: 8/16/2007
Posts: 15,186
Back To Top

please clarify-- rules say you can mail a book but have 4 days to come online and mark it so, right??? Not the other way around?

Not really. We have until 2 days after our to-be-mailed date to mark a book mailed. The rules say that we should have a book mailed within 48 hours of marking it mailed (the site understands that some people will have some reasons for needing to mark them mailed before doing so.) If a sender does not mail the book within 4 days of marking it mailed, they should contact the requester before mailing it. 

 

But, yes, there is a no-penalty, non-reportable-if-broken rule that says that if the book is more than 4 days late being mailed, a PM must be sent. 

we don't know that it is a no-penalty rule- it just isn't an instant penalty, likely more of a repeat offender penalty; and it is reportable - you put the information in the receiving process. There is no need to report it twice by sending in Feedback.

 

'm wondering if PBS actually looks at that info and does anything with it?

No, they don't look at it. Yes, the sender will get an automated email telling them not to be naughty.

Yes, the WILL look at it. If the sender is a repeat offender. There is no need if they are not, one late mailed book is not a life altering event.

Date Posted: 2/25/2013 2:40 PM ET
Member Since: 12/28/2006
Posts: 14,171
Back To Top

Winging it from memory here Jeanne, but IIRC under a few specific circumstances members can mark the book mailed and then have 2 days to actually do so. 

What you are referring to (white sticker with pink band) is either counter postage or possibly APC.  In your case either should be an accurate indication of mailing date.  But there's no real penalty mentioned in the rules for mailing only 2 days late (taking into accout the two days PBS allows).  After 7 or 10 days (?) the sender is supposed to contact and get permission before mailing...but few actually do this.

Date Posted: 2/25/2013 4:25 PM ET
Member Since: 1/17/2009
Posts: 9,714
Back To Top

But, yes, there is a no-penalty, non-reportable-if-broken rule that says that if the book is more than 4 days late being mailed, a PM must be sent.

we don't know that it is a no-penalty rule- it just isn't an instant penalty, likely more of a repeat offender penalty; and it is reportable - you put the information in the receiving process. There is no need to report it twice by sending in Feedback.

If a sender mails late, the penalty is exactly the same whether the sender sends a PM about being late 4 days or not. You get an automated email telling you not to mail late. 

So there is no special penalty for not sending the 4-day PM.  None.

I suppose if you mail late a lot, and get reviewed by a human, then sending the 4 day late PM might get you off the hook with PBS.

I still don't think they care, much, as long as books arrive before their go lost dates.

Winging it from memory here Jeanne, but IIRC under a few specific circumstances members can mark the book mailed and then have 2 days to actually do so.

After you mark a book mailed, you have 48 hours to actually mail it. There are some examples in the rules of why people might want to do that, but it's not an exhaustive list. You can do it for any reason you want to. This is allowed in the rules, so naturally, there is no penalty.



Last Edited on: 2/25/13 4:26 PM ET - Total times edited: 1
Date Posted: 2/27/2013 2:48 PM ET
Member Since: 12/29/2008
Posts: 15
Back To Top

wow - thanks for all the info. I decided not to send a PM when I marked the book as received. Couldn't figure out a polite way to, that didn't sound condecending. If it happens again, I'll definitely do the RWAP option.

Date Posted: 2/28/2013 12:12 AM ET
Member Since: 6/26/2007
Posts: 68
Back To Top

Sorry to butt in on your thread OP :)

 

This may be a stupid question but where do you mark the book as being mailed late? Is it under RWAP? Or does the option come up when you choose In good condition?

I have had this happen several times over the last 2 months which caused me to end up with two copies. A couple books came 3-4 weeks after PBS declared them lost.

One book was dropped at the PO 6 weeks after the sender marked it mailed (plus they had Postal DC & it was shipped 1st class). When I PM'ed the sender to ask (very politely) if they knew what happened to the book, they ignored me until the book was delivered, then they wanted me to mark it received :P

Thanks!

Date Posted: 2/28/2013 12:36 AM ET
Member Since: 7/19/2008
Posts: 15,398
Back To Top

There is a tiny space to enter the date, next to the postage, on the received in good condition page.  

If it is clearly late, then mark it as Received With a Problem, then Late Postmark.   So there are the three little dots to choose.  Choose the problem one.   This is with the reminder that PBS considers 2 days late to be okay.  Four days late needs to ask permission.  Later than that?  Mark it. 

There are conditions where we do not have to mark a book received at all.  I know if we receive two copies of it due to the first sender failing to mark it mailed.  But I think there is also a late mailing clause,  Would have to read the help.

Date Posted: 2/28/2013 12:38 AM ET
Member Since: 7/19/2008
Posts: 15,398
Back To Top

Okay.  Found it in the Help.

Books that arrive with a late postmark should be marked "received with a problem" and the late postmark can be noted. 

  • Providing the late postmark while marking the book received will generate an auto-email to the sender of the book, reminding him or her that late mailing is not acceptable at PBS.
    • The email includes the information that the late postmark could have been entered in error
    • The email includes the information that sometimes postmarks are delayed a few days, even if the book was mailed on time
    • The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
  • You can contact the sender using the text box provided while marking the book received
    • Please be gentle!  You can't know what might have delayed this shipment.
  • If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:
    • If the postmark on the package was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies).  
    • OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender.  If you don't hear back/don't get the credit back within 3 days you should contact us using the Feedback link at the top of the Contact Us page.
    • You can also note this information about the late mailing in the Comments box at the bottom of the Book Received page, while marking the book received: this will go onto the sender's record.
  • A pattern of late mailing will cause account suspension and possibly termination of membership
    • Sometimes late mailing happens for very good reasons, but chronic late mailing will not be tolerated.


Last Edited on: 2/28/13 12:39 AM ET - Total times edited: 1
Date Posted: 2/28/2013 1:04 AM ET
Member Since: 6/26/2007
Posts: 68
Back To Top

Thank you Emily! smileyThat was very helpful (and I had no idea about the late mailing/received two copies rule).