Search - Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Prescription for Excellence Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Author: Joseph Michelli
The Secrets to Long-Term Business Health ?Like any business, a hospital must be true to its core values in order to succeed. ?Trickle-down values? start at the top with the best leadership, so that all the stakeholders understand and carry out the institution?s mission. That is the gift that David F einberg has brought to U CLA. I am in a...  more »
ISBN-13: 9780071773546
ISBN-10: 0071773541
Publication Date: 5/23/2011
Pages: 320
Edition: 1
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Publisher: McGraw-Hill
Book Type: Hardcover
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