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Topic: Can't print label, what can I do.

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Subject: Can't print label, what can I do.
Date Posted: 6/23/2011 3:42 PM ET
Member Since: 6/26/2010
Posts: 618
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I haven't been able to print the label for an order.  When I click on "Print Label Now" all it says is "processing" and nothing after that.  I've contacted the requestor but haven't gotten a response yet.  It's been 2 days.  Any suggestions.

Date Posted: 6/23/2011 3:54 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You need to contact PBS not hte requestor. 

If you are running out of mailing time then you can use the hand write option and well hand write the address.  But you need to contact PBS. 

Date Posted: 6/23/2011 4:24 PM ET
Member Since: 6/26/2010
Posts: 618
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The hand write option says the same thing.  "Processing"  I wrote the requestor letting him know I'm having difficulties.  Thought another option would be for him to buddy a credit and address?

Date Posted: 6/23/2011 5:29 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't buddy a credit until I had received the book. 

I think you need to contact PBS so they can fix what is obviously a glitch. 

Date Posted: 6/24/2011 4:02 PM ET
Member Since: 7/13/2005
Posts: 5,201
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Are you having any issues elsewhere?  It sounds to me like it might possibly be a problem with your computer rather than with PBS.  Try rebooting, run a defrag, and see whether it works after that.

Date Posted: 6/24/2011 4:08 PM ET
Member Since: 10/30/2009
Posts: 962
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I think it might have been the system.  This morning on Swapadvd, I couldn't buy postage to try to print the label.  It kept saying that they system wasn't processing at that time.  I was however able to print the label.  So I just took it to the post office.

Date Posted: 6/25/2011 3:06 AM ET
Member Since: 2/26/2009
Posts: 35,338
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I tried printing a label the other day and got the message from my printer that there were no pages to print.  Later in the day it worked fine.  Today I tried printing a label and got the same no pages message.