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The first thing I recommend is to turn off your printer and computer, then restart. This rebooting can sometimes fix printing error messages.
(I don't use Microsoft to print my labels.)
That said, PBS is set up that you can reprint as often as you need to. I have actually gone to the library to log in and print a label when my printer went crazy.
You can try clearing your cache and cookies. Sometimes once you get an error, that page sticks in memory and the computer will pull up that old page (with the error) instead of drawing a new one.
Last Edited on: 2/3/14 10:18 PM ET - Total times edited: 1